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"Customer service amazing Clean room free access to sauna, pool and jacuzzi Good choice of restaurants and a shisha lounge Perfect for birthday getaway , mini getaway , celebrations"

"The hotel is in good shapes. Some could receive more maintenance, i.e Secret Garden (fountain)... The Service staff is very friendly and give easy assistance. The parking park give you an easy choice to place your car. The food is any time tasteful and will be served friendly. The bar give you a place for relaxing. All over a good place to stay."

"Perfect overnight stay before getting on the train to go to Europe. All the staff were super friendly. The grounds are lovely and I would definitely book it again."

"Another great stay for us while in the area for the Maid of Stone festival - nice room, quiet, great breakfast and plenty of parking."

"Do no stay at this hotel, it is terrible. It was totally run down. The curtains were ripped and hadn't been washed in years. The bathroom was filthy with brown stains in toilet and black grime on shower seals. The sink had hard toothpaste left on it obviously from the guests before us. The room itself was thick with dust and the carpet was covered in stains and hadn't been hoovered in weeks.Even the walls had dirty marks all over them We had booked 2 rooms and both were as bad as each other. We...

"It situated right in the town centre. A bit chaotic. The bathroom and toilet had no lock and male and female was sharing, that was stressful having to keep an eye on the door."

"Stopped over to break a long journey, great hotel. The staff made it, all really friendly and bent over backwards to help. The food was great, varied menu with some nice twists, and everything we ate was spot on. Great pool too. A little tired in some outside areas (bit of new render wouldn’t go a miss) but lovely grounds. Will definitely use again if passing through and need a refreshing stop."

"We booked Hempstead House for a relaxing night away, but instead spent the evening listening to a wedding reception directly beneath our room. The loud music, guests partying in the courtyard and noise from people returning to their rooms meant we had a very poor night’s sleep. I completely understand that weddings are an important part of the hotel’s business, and I have no issue with the wedding itself. What I do object to is being allocated a room overlooking the reception when we were not...

"Nice little hotel. Could definitely do with a bit of a spruce around the rooms. Shame the pool closed early and the jacuzzi never opened."

"Great value for a family stop over prior to early Channel Tunnel . Family room was big ! Helpful lady on reception - check in fast and easy"

"Lovely cabins, very clean, and good supply of tea, coffee and milk, and mugs not cups!"

"It’s not worth being called a hotel"

"The room was hotter than the sun, the fan provided did nothing and even the floor felt hot. The towels and sink had hairs on them. The room had one plug socket and it was nowhere near the bed. The temperature of the shower couldn’t be controlled, it was extremely hot in the room so I turned on only the cold tap and when I switched it to shower it would still come out hot and change temperature frequently and I couldn’t control it."

"Pros: recently decorated room, comfortable firm bed, clean white cotton bedding, reasonably quiet, great view of river, free and plentiful continental breakfast with cereals, muffin/croissant, toast with jam & cheese, yoghurts, pleasant and helpful staff. Cons: room needed more detailed cleaning, shower head was stuck in holder and hard to adjust, skimpy tea & coffee in room & no decaf coffee, TV subject to atmospheric interference and channel hopping a challenge (maybe new batteries in hand set...

"lovely stay"