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"Nice hotel. Stayed there 6 nights. Comfortable "

"Reasonable hotel option. Pros: Building nice, rooms clean and comfortable though on the smaller side. Breakfast was terrific. Cons: no gym or fitness centre. Pool wasn't open in May 2026. The Barfly bar requires a 25000 KZT minimum tab for Friday and Saturday nights. Prohibitive if you're a solo traveller and want to have a (overpriced) beer up in the bar."

"We had a very pleasant stay. The room was clean and comfortable, the staff was friendly and helpful, and the overall atmosphere was relaxing. The kitchen had everything needed for basic cooking, and the laundry service was convenient. Great location and good value for the price. We would happily stay here again."

"Rooms smelled sour, like backed up sewage. Breakfast quality is not as nice as it was previously. Location is nice. Spa limits access to massages and related activities are limited. "

"Staff offered early check in (as i arrived early) but charged full rate (snd higher than the one i had for next nights) Iron board was bender and fall on me "

"Goed ontbijt, aardig en behulpzaam personeel die hun best doen ene goed antwoord te geven."

"Good service Friendly staff. Special thanks to Tamer restaurant head waiter manager Convenient location Clean rooms"

"Great experience and amazing hospitality by the staff. Made my wife and me feel very welcome."

"Great location, Clean room, Nice staff"

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"The Sheraton Astana is a standout choice in the city. The property is impeccably maintained with a sleek, modern aesthetic. What truly sets it apart is the staff; they are attentive, professional, and go out of their way to ensure a seamless stay. The rooms offer a perfect blend of comfort and functionality, and the central location makes it incredibly convenient for exploring the city. Highly recommended for both business and leisure travelers."

"Great stay in the city centre of Almaty. Great breakfast, lots of options."

"Fair warning this is a 3 star hotel not a 5 star as advertised. For the money there are much better options in the city. Pros: breakfast was excellent. Atrium looks impressive. Ambience for the restaurant in the front of the property (yurt in a nicely landscaped lawn area). Cons: hotel is tired looking and in serious need of renovations. Atrium smells of diesel fumes i suspect being used to power the glass elevators. Rooms have some tech upgrades (electric curtains, lots of light button...

"Es gibt ein Supermarkt, Bank, Park und Restaurants in der Nähe. Frühstück wird in mehreren Menü Variationen angeboten, war sehr lecker "