"I traveled with my family. We made a reservation for a semi-double room with an extra bed. I surprised that beds were not that size as information in Expedia site. Beds were absolutely the same size.
Positive points:high floor, enough space for 2 adults and 1 child, a quiet room, and a delicious breakfast, free shuttle bus bound for Narita aeroport.
Negative points:extra towels for a child required an additional fee. There were no bottles of water or tea provided, only coffee packs. The air conditioner was difficult to adjust (it was either too hot or too cold).
Shuttle bus doesn't stop Terminal 3 even it is close to Terminal 2(~15 minutes by walk). I saw thst other buses stoped near T3.
I chose this hotel because of the onsen however, we had to pay for it and did not receive towels. After using the onsen, my child and I took a shower and asked a ther guest women where we could get towels. She told us that we needed to bring them from our room. I was disappointed because nobody informed us about this in advance.
Even if there was a language barrier, I can speak Japanese as I have been living in Japan for many years.
Additionally I worked in 2 local hotels, so I knew hapanese service rules.
As result, next time I will definitely choose a different hotel."
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