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"There was issue with aircon in our room, but our butler Robert assisted us and resolved the issue promptly. The hotel is very close to the aqua park and aquarium, very good location "

"Family of four stayed in hotel for 11 days - we had great time. Very nice hotel -staff very helpful, convenient location in haitang sanya, rooms and facilities are very clean and comfortable, with big family rooms. My butler Bobby has been great help to us, patient and experienced. Kids club is great for family, staff well trained and great to kids. There are lots kids pools with staff looking after customers all the time, Alan has been very helpful when we were playing near the kids pool....

"Very good hotel"

"Meravigliosa accoglienza e staff che parla e comprende l’inglese. Location e Colazione meravigliosa. Tutto perfetto. Bellissima esperienza "

"Nice beach and facilities "

"Hotel service and food fantastic"

"Location of hotel is incredible. The lawn and swimming pools are well maintained, though rooms are a bit old. Everything is super clean and staff is very friendly. Breakfast could be a bit better. Overall our family enjoyed the stay. "

"Excellent "

"El restaurante "Cocina JW" estuvo cerrado para cenar durante toda la estancia y no hubo aviso previo. La alberca tiene bloqueos alrededor y no hay libre acceso aún dentro del horario permisible para nadar. El playground tiene partes canceladas o bloqueadas y los niños no las pueden usar. El horario de la limpieza es inconsistente y no se puede establecer una rutina de cuándo puedes volver a la habitación. La encargada de la tienda de golosinas y souvenirs es muy arrogante. El buffet del desayuno...

"Beautiful property overlooking the bay with direct access to the ocean boardwalk. Large shopping mall is about a 20min walk and accessible via the boardwalk. Many local restaurants nearby. The rooms are slightly scuffed since they are older, but overall the room is lovely. Clean room, wonderful waterfall shower, comfy beds, robes, slippers, flip flops, hair drier, flat iron, many toiletries, water bottles, tea, coffee, quiet Breakfast buffet is massive and goes until 1pm. We didnt eat lunch...

"Bra"