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"Great last 5 days in London…. The pods were awesome as were the facilities. Super clean and new. Easy in and out of the hotel as well. I wasn’t sure what to expect, but after a slightly claustrophobic night 1, I was sad to leave on the last day. Best sleep of my life. If I could give folks any advice, pack light and pick the lower level pods. I’m guessing it would’ve been easier to get in and out of the pod on the lower level as the pod doors open in…. not out. The air conditioning was primo on...

"Checking in is awkward. Need more staff or tablets to ease the process. Thanks Gary Hughes"

"Easy to locate and the staff was very helpful, even my roommates were really cool."

"Very happy with room and breakfast but not sure why 'housekeeping' need to knock on my door at 8.25 am to ask when I'm leaving. This has happened to me several times."

"The receptionist name "Aylin" very very kind and helpful. She is a first impression for the first day of my UK trips. The room is very clean , good bathtub , big ben view in my room so good (Room type : Suite with bigben view). If you need anyhelp or anything i phone called and all of the staff help a lot. I recommend you to stay here. Hope to meet them again!"

"The room was larger than normal for London. It was comfortable and quiet. The staff were quite accommodating, very pleasant all the way around. Breakfast was wonderful. The lifts were quick."

"Great for the price. Book early."

"The St Giles has undergone a drastic transformation under new ownership, and unfortunately, it’s all at the guest's expense. The once-standard amenities are gone: no in-room tea or coffee, and even basic towels are no longer a guarantee. To top it off, they are now charging a staggering £10 per item for luggage storage. With a pushed-back 3 PM check-in and stripped-back facilities, it feels like every basic service has been 'unbundled' just to price-gouge. Truly a shame to see such a central...

"The staff were amazing and so helpful. It was my Nanny’s 80th birthday and they made the occasion very special. The room was cozy and we were grateful for the AC which kept things cool even during the heat. We chose to have breakfast included in our stay and it was definitely the right choice as there were many options and the food was good as well. The staff were caring and professional and always ready to help out. I would definitely visit again!"

"Very poor customer service. Rude and unprofessional."

"Arrived at the hotel at 1:30pm and was told I couldn’t check in until 3pm unless I paid £30. I therefore decided to call a manager who arranged for me to check in at 2:15pm and upgraded me to a Club Room and gave me breakfast each day during the 3 night stay. The Club Lounge now doesn’t offer drinks and only has food during the breakfast hours. The room was very hot as the air cooling system wasn’t working. An engineer visited my room and said it was set to winter mode so it was blowing out hot...

"Very nice and comfortable and quiet.. Enjoyed the coffee machine in the lobby and the outside sitting area. The rooms are a little on the smaller side but no issue for a single. Be aware of the stairs for most rooms. They will help you with your luggage on the stairs. My room was straightened each day without needing to ask."

"Small little hotel next to Paddington Station which is such a convenient location. Rooms are small but the bed was very comfortable and it is probably the most economical place to stay in Central London. Very helpful and friendly staff. I would stay there again."