"Disappointing Stay — Several Areas Need Improvement
Unfortunately, our stay at this hotel did not meet the standard we expected. There were several issues involving both service and the condition of the room that significantly affected our experience.
1. Valet Service
The attitude of some of the valet attendants came across as entitled and disrespectful. Professionalism and courtesy should be consistent, particularly in a guest-facing service.
2. Front Desk/Concierge
The service at the front...
"Disappointing Stay — Several Areas Need Improvement
Unfortunately, our stay at this hotel did not meet the standard we expected. There were several issues involving both service and the condition of the room that significantly affected our experience.
1. Valet Service
The attitude of some of the valet attendants came across as entitled and disrespectful. Professionalism and courtesy should be consistent, particularly in a guest-facing service.
2. Front Desk/Concierge
The service at the front...
Thea Frances