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"I booked this hotel mainly because it is near the station and I wanted to travel around the Ticino region by train. I wasn't expecting such a charming property that reflects the grand era of travel of a century ago. Despite its age, it has been very well upgraded and my room was very comfortable, with a balcony view of the garden and its many palm trees. The "Parkhotel" in the name is well merited -- the grounds are substantial and are like an oasis around the building. My stay was only for three nights and I was out and about during the day so I didn't have an opportunity to take advantage of this. Breakfast was well organized and a wide selection was on offer. Based on the listing in Hotels.com, I was under the impression that there was no lift, but there are in fact two lifts, and these can be accessed directly from the ground level without having to climb the stairs to reach the lobby. If I ever come back to Lugano, I would definitely stay here and I'd make time to take advantage of the "park.""

"I cannot say enough good things about the Grand Hotel Victoria. From the immaculately kept grounds; beautiful lush hydrangeas, wonderful pool, exceptional restaurants, to the staff. The staff is friendly, accommodating, and made me and my fiancé feel right at home. We had several hiccups with travel along to and from Como and the staff went above and beyond to make sure we got to our destinations safely and smoothly. To travelers: do check out the local gelato spot that is a 5 minute walk from the hotel (pro-tip: get the pistachio) and the restaurant “Dal Tato” for some amazing Italian food. "

"Our flight was delayed and we arrived late, after the check-in window had closed, but the staff went completely above and beyond to help us make it there okay. They kept parking open late and provided an extremely clear and personalized instruction guide to access the property, retrieve our key, and make it to our room late at night. The area was gorgeous and the room was on a corner, very nice and clean. I would love to stay here again. "

"Très bel hôtel récent avec piscine extérieur, bain remous, saunas très bien aménagés. Buffet déjeuner varié et bon. Excellent service."

"The staff is magnificent. The room and view is spectacular. The food was excellent. There were many things to do locally and Milan was very close as well. We stayed here for our anniversary and it was excellent. Would recommend anyone."

"Great locations. Wonderful Staff. Nice rooms."

"Well placed location for our trip, staff were so friendly and helpful with any questions we had. Great amenities and activities on site. 10/10 service, could ask for more. Will happily stay again! "

"What a great luxurious place to stay in Lugano"

"The staff woke me up at my last night because they had a confusion with the rooms. "