Search Hotels Near Craters of the Moon, Wairakei

"We stayed at Grandeau Thermal Spa Resort on the 16th–17th of May and unfortunately left feeling quite disappointed overall. The biggest issue was the general cleanliness and upkeep of the rooms and facilities, which did not meet the standard we expected, especially for somewhere calling itself a “resort and spa.” The rooms felt extremely bare and empty, lacking any warmth or atmosphere. Even simple touches like artwork on the walls, themed décor, bedside lamps, or softer lighting would make a huge difference. At the moment the rooms feel cold and unfinished rather than relaxing or luxurious. The overhead lighting was also very harsh, and bedside lamps would have made the space much more comfortable in the evenings. Even with the heat pump going we found our room to be extremely cold in the master bedroom and had to sleep upstairs (3 of those stairs not having the support board under them was a bit worrying too). As well as a vent going straight from the bathroom to the bedroom?? Without evidence I cannot say it wasnt insulated but it definitely felt as such. There is definitely potential here, but at the moment it feels like the property needs more attention to presentation, comfort, and overall guest experience to match the expectations set by the advertising and pricing. "

"Nice and easy!"

"Better than most "

"Clean room "

"Friendly staff.great parking"

"The room was very roomy and well presented, with a large bathroom, everything was very clean we had a balcony with a view of the lake which was amazing, the restaurant and bar was good to we had some bar snacks and a couple of drinks and went back for breakfast, the staff at reception were very helpful and friendly and so was the restaurant staff. we will definately return. Highly recommend."

"Easy to find.Clean. bed a bit hard but ok for one night . Happy to stay again. Nice helpful staff"

"Pool wasnt hot"

"The staff were very helpful and gave clear information. Room was modern and very clean with great amenities including a teapot which made me happy. Only issue was in Room 10 the shower head kept moving over to one side and needs a little maintenance. Other than that, I would stay there again. Affordable, clean, tidy and easy."