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"Once we arrived, we ended up paying extra to upgrade to a room with a balcony because our original room didn’t have one, even though the pictures made it seem like it did. Unfortunately, the upgrade was a complete waste. The balcony was so dirty that we didn’t even use it once. It honestly looked like it hadn’t been cleaned in a long time, with ash stains on the ground and overall filth everywhere. It seemed like the only “cleaning” it gets is when it rains. The towels in our room were also dirty and had stains on several of them and smelled, which was pretty disturbing. We seen housekeeping in the hallway and let them know, they said the towels were brand new but that obviously was not the case. For a luxury resort, I definitely didn’t expect the cleanliness to feel closer to a motel. Valet service was also frustrating. Half the time when you text for your car, it either isn’t ready or they don’t see the message at all. The only positives were the beach and the pool, which were great. Unfortunately, everything else—especially the cleanliness and valet service—was very disappointing."

"Place was amazing. Very comfortable and clean. "

"Great location right across the beach. The rooms were very spacious. Front desk staff and bartenders provided exceptional service. Will stay here again! "

"Rooms were clean. A little noisy in our room room from the outside. We had a room on floor 4 to the outside. "

"Very nice place "

"Great property. A lot of fun stuff to do. Great location. The decor is beautiful too!"

"Good vacation spot overall. You get what you pay for! Pool is nice and clean, just quiet. Rooms were nice and clean."

"Office staff very nice person, nice room"

"Pool was crowded and the hot tub was not open. The view from balcony was beautiful. Mike the concierge was friendly and great helping us get a rent car. "