Unfortunately thenpeople in the room next door were loud and there were no other rooms available.
Christopher
เข้าพัก 1 คืน, กรกฎาคม 2025
6/10 พอใช้
Alexandra
เดินทางกับครอบครัว
15 ก.ค. 2025
ชื่นชอบ: พนักงานและบริการ
ไม่ชื่นชอบ: สิ่งอำนวยความสะดวก
The hotel was ok for the price paid. Plenty of car parking spaces.
Room was passable for two nights. It was cleanish, carpet could’ve done with a thorough hoover and not just where people walk. Bed was hard. Room was very hot but at least there was a fan but couldn’t have it on to sleep. Shower curtain was mouldy and trying to get the shower to a temperature we could shower under was tricky.
The USB sockets didn’t work in the room so had to go and buy a desktop plug in adapter so we could charge our devices.
Breakfast wasn’t great. Reasonable selection but the milk for cereal was warm and so was fruit juices. On both mornings they had no white bread for toast I was told they had run out on the first morning but still none on the second morning even though there was a large supermarket five minutes down the road. We ended up going to a fast food restaurant for breakfast.
So we had out of pocket expenses which could’ve been avoided.
Overall it was ok for the money but I will stick with my usual chain hotel in future.
This was a great option to split the journey home after a late arrival off the ferry.
Staff are amazing. There were not many guests in the bar when I arrived so was very quiet.
I would have liked there to be dedicated motorcycle parking.
Clean and tidy. Best of this type of hotel
I’ve stayed in for the Colchester area. Hot and continental breakfast. Tables needed clearing though. Very little staff presence. Clean and basic rooms with no bad smells. Same goes for linen and towels. Easy parking. Easy route into Colchester. Very happy with my stay.
Emma
เข้าพัก 2 คืน, มิถุนายน 2025
8/10 ดี
Helen
เดินทางกับคู่รัก
29 เม.ย. 2025
ชื่นชอบ: สิ่งอำนวยความสะดวก
Clean, efficient, helpful service. Easy check in and out
Ok stay for the night. Bed was comfortable. Room catered for needs.
Need to get coffee machine fixed. A note to say ‘please use kettle’ was needed.
Staff very helpful and pleasant. Thank you
Vikki
เข้าพัก 1 คืน, เมษายน 2025
6/10 พอใช้
Manoj
เดินทางกับคู่รัก
20 เม.ย. 2025
ไม่ชื่นชอบ: สิ่งอำนวยความสะดวก
As vegetarians, there was no hot food available at breakfast for which we had paid and would have expected. Even the continental breakfast was sparse! I would even have expected some biscuits in the room for the daily charge. The rooms are not changed daily either
We had a very nice overnight stay. The hotel decor was welcoming, warm and bright, and all staff were friendly and professional. The beds were fresh, clean and comfortable and the bathroom was very clean. The shower was powerful and hot and there were toiletries provided if needed. We brought our own hairdryer and there didn't appear to be one provided in the room. The heating was efficient and easily adjusted.
There was a large selection at the continental breakfast buffet, and the cooked breakfast was hot and fresh, with good quality bacon and sausages.
Our only slight criticism was that the breakfast tables were painted wood with no covering and did not appear as clean as they could be. Tea/coffee stains on the table tops and dust in the grooves around the edges detracted from the otherwise lovely, bright breakfast room. The paper menus were also food/drink stained and could easily be replaced.
Overall we thought The Dragonfly was a great, reasonably priced hotel for our overnight stay and we would stay there again.
Nice hotel, clean, warm welcoming.
Location for Colchester excellent
Breakfast lovely, tasty and plentiful, cooked or continental on offer.
Rooms spacious, warm. Only low point was no daily housekeeping, so had to replenish tea, coffee, milk from breakfast area, not a real problem lots to pick from there.
Never used Dragonfly (Suraya) hotels before so was not sure what to expect.
The reception was warm, welcoming and could not be more helpful
My room was large (executive), warm, cosy with a great sized bed that was really comfortable
The food was good, great choices, fresh and delicious, shame i could not put on room or open a tab.
Spirit drinks were limited in choice.
All in all a great stay and would look to use this chain again through the East of England
The hotel is well placed for the traveler. The rooms are comfortable and spacious. There is a good choice for breakfast, With a bar and restaurant you can enjoy a casual drink and food during your stay. The staff are very helpful and friendly. Free parking onsite is a great bonus as you seem to have to pay almost everywhere else. My only gripe is that we had an executive room with very poor WiFi connection. This does not detract from a very nice stay and we will look forward to returning next year.