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"Basic stay not worth paying top dollar for"

"I can only review the staff at The River Hotel is AMAZING to say the least. From the moment I walked through the door I felt at home. I received a warm welcome and a fabulous room with all of the amenities. My room (suite) was spacious, clean and so comfortable. The hotel is centrally located so it makes getting around effortless. I'm looking forward to my next trip to Chicago and The River Hotel is my go to spot to stay."

"Great location, clean room, and the staff was friendly"

"At check was told to pay an additional $450 for amenities such as water bottles, breakfast, and happy hour drinks. When reservation was made all of these amenities were included. Several guests had the same problem. I called Expedia customer service and was told to pay for the additional fees and try to get a refund afterwards which is not ideal. If you decide to stay at this hotel be prepared to pay for this all inclusive fees. Additionally the parking is about $60 per 24 hours."

"Great staff, food great, room great will return again."

"Everything was good but I hoped that the TV was a smart TV so guests could watch Netflix or other streaming apps"

"Rude, staffs, not responding to house service/room service. Poor service, flush kept on leaking. Very very terrible condition of the room."

"Location was great, able to walk to lots of places; staff was friendly and helpful; beds were comfortable;"

"Staff was not consistent with hospitality. Room service was out of most items after 10pm. I believe the colleague’s name was Jo… she was rude and called my room several times after my order was placed. I spoke to front desk about my complaints and was told that my Hospitality Fee would be waived. That did not happen, I was still charged and have not gotten a call back from Management after calling multiple times. The facility is beautiful but staff is lacking In consistency of service. I do not recommend."