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Reviews of The Drake Oak Brook, Autograph Collection

3.5 out of 5
The Drake Oak Brook, Autograph Collection
2301 York Rd, Oak Brook, IL

Reviews

8.6

Excellent

Rating 10 - Excellent. 550 out of 965 reviews" "
Rating 8 - Good. 258 out of 965 reviews" "
Rating 6 - Okay. 84 out of 965 reviews" "
Rating 4 - Poor. 38 out of 965 reviews" "
Rating 2 - Terrible. 35 out of 965 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Shabana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean , professional staff, adequate parking.
Stayed 1 night in May 2024
Response from JOSHUA on 20 May 2024
On behalf of the entire hotel team, I want to thank you for sharing about your experience with us at The Drake Oak BrookIt is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. It was my pleasure to have you as a guest.We hope to welcome you again soon

10/10 Excellent

Kyle

Travelled with partner
Great hotel!
Stayed 4 nights in May 2024
Response from JOSHUA on 20 May 2024
On behalf of the entire hotel team, I want to thank you for sharing about your experience with us at The Drake Oak BrookIt is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. It was my pleasure to have you as a guest.We hope to welcome you again soon

10/10 Excellent

Marlene, Modesto

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is gorgeous, the rooms are very nice , the bed was comfortable and your staff was amazing. From check in to check out, your staff was fantastic! Kevin, Tina, and Joshua all were friendly, professional and courteous. Looking forward to staying here again in the future.
Stayed 1 night in May 2024
Response from JOSHUA on 20 May 2024
On behalf of the entire hotel team, I want to thank you for sharing about your experience with us at The Drake Oak BrookIt is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with Kevin, Tina and our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. It was my pleasure to have you as a guest.We hope to welcome you again soon

8/10 Good

Jim

Travelled with family, Travelled with group
Liked: Cleanliness, property conditions & facilities
I did not like the restaurant service and the quality of breakfast!!
Stayed 3 nights in May 2024
Response from JOSHUA on 20 May 2024
Thank you for taking the time to let us know about your experience while staying with us. Your experience of lack of service is below our standard.Providing the highest level of hospitality is our number one priority and we sincerely apologize for failing to meet your expectations. I have shared your feedback with the entire leadership team to ensure the necessary guidelines are in place and reviewed to prevent this experience from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area

10/10 Excellent

Stephen K

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Drake is a unique hotel experience with beautiful art pieces throughout the common areas and classic Sinatra style music always playing in the background. The rooms are comfortable though the bathroom area is a bit small for two trying to get ready at the same time. The Drake was convenient for our needs to be close to the airport, downtown, and neighboring Wheaton.
Stayed 2 nights in May 2024
Response from JOSHUA on 10 May 2024
On behalf of the entire hotel team, I want to thank you for sharing about your experience with us at The Drake Oak BrookIt is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. It was my pleasure to have you as a guest.We hope to welcome you again soon.

10/10 Excellent

Thiha

Liked: Cleanliness, staff & service, property conditions & facilities
Wanted an earlier check in and the hotel accommodated the request. Hotel was clean, staffs were nice.
Stayed 1 night in May 2024
Response from JOSHUA on 10 May 2024
On behalf of the entire hotel team, I want to thank you for sharing about your experience with us at The Drake Oak BrookIt is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. It was my pleasure to have you as a guest.We hope to welcome you again soon.

10/10 Excellent

BRAD

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from JOSHUA on 29 Apr 2024
On behalf of the entire hotel team, I want to thank you for sharing about your experience with us at The Drake Oak BrookIt is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. It was my pleasure to have you as a guestWe hope to welcome you again soon

8/10 Good

Camille

Liked: Cleanliness, staff & service, property conditions & facilities
People were nice and the music at the bar was fantastic.
Stayed 3 nights in Mar 2024

8/10 Good

Joseph, valparaiso

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
COA restaurant was very good
Stayed 1 night in Apr 2024
Response from JOSHUA on 29 Apr 2024
On behalf of the entire hotel team, I want to thank you for sharing about your experience with us at The Drake Oak BrookIt is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. It was my pleasure to have you as a guestWe hope to welcome you again soon

10/10 Excellent

David

Stayed 1 night in Apr 2024
Response from JOSHUA on 20 May 2024
On behalf of the entire hotel team, I want to thank you for sharing about your experience with us at The Drake Oak BrookIt is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. It was my pleasure to have you as a guest.We hope to welcome you again soon

10/10 Excellent

Ian

Stayed 2 nights in Apr 2024
Response from JOSHUA on 20 May 2024
On behalf of the entire hotel team, I want to thank you for sharing about your experience with us at The Drake Oak BrookIt is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. It was my pleasure to have you as a guest.We hope to welcome you again soon

10/10 Excellent

Ouliana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from JOSHUA on 21 Apr 2024
On behalf of the entire hotel team, I want to thank you for sharing about your experience with us at The Drake Oak BrookIt is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. It was my pleasure to have you as a guestWe hope to welcome you again soon.

10/10 Excellent

James

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
This place was five star in service, lovely bar area, room was quiet and spacious. Reasonably priced for level of service and accomodations.
Stayed 1 night in Mar 2024
Response from JOSHUA on 21 Apr 2024
On behalf of the entire hotel team, I want to thank you for sharing about your experience with us at The Drake Oak BrookIt is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. It was my pleasure to have you as a guestWe hope to welcome you again soon.

10/10 Excellent

KEITH

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice.
Stayed 1 night in Mar 2024
Response from JOSHUA on 21 Apr 2024
On behalf of the entire hotel team, I want to thank you for sharing about your experience with us at The Drake Oak BrookIt is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. It was my pleasure to have you as a guestWe hope to welcome you again soon.

10/10 Excellent

Stephanie

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Drake is an amazing place!! I was very comfortable and felt very safe on the property. The staff was pleasant at all times. I will return.
Stayed 2 nights in Mar 2024
Response from JOSHUA on 21 Apr 2024
On behalf of the entire hotel team, I want to thank you for sharing about your experience with us at The Drake Oak BrookIt is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. It was my pleasure to have you as a guestWe hope to welcome you again soon.

4/10 Poor

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel had no hot water at all the morning we left. They kept telling us just to keep running the faucet, but that didn’t work even after running the shower over half an hour. It was ridiculous.
Stayed 1 night in Mar 2024
Response from JOSHUA on 21 Apr 2024
Thank you for taking the time to let us know about your experience while staying with us. Your experience of lack of service is below our standard.Providing the highest level of hospitality is our number one priority and we sincerely apologize for failing to meet your expectations. I have shared your feedback with the entire leadership team to ensure the necessary guidelines are in place and reviewed to prevent this experience from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Joshua on 3 Mar 2024
On behalf of the entire hotel team, I want to thank you for sharing about your experience with us at The Drake Oak BrookIt is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. It was my pleasure to have you as a guestWe hope to welcome you again soon.

10/10 Excellent

Philip J.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property and nostalgic memories
Stayed 2 nights in Feb 2024
Response from Joshua on 3 Mar 2024
On behalf of the entire hotel team, I want to thank you for sharing about your experience with us at The Drake Oak BrookIt is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. It was my pleasure to have you as a guestWe hope to welcome you again soon.

10/10 Excellent

Audrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Joshua on 3 Mar 2024
On behalf of the entire hotel team, I want to thank you for sharing about your experience with us at The Drake Oak BrookIt is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. It was my pleasure to have you as a guestWe hope to welcome you again soon.

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Joshua on 3 Mar 2024
On behalf of the entire hotel team, I want to thank you for sharing about your experience with us at The Drake Oak BrookIt is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. It was my pleasure to have you as a guestWe hope to welcome you again soon.

8/10 Good

Christina

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay! Amazing staff
Amazing staff! Front desk was awesome! Just need comfier beds.
Stayed 1 night in Feb 2024
Response from Joshua on 3 Mar 2024
On behalf of the entire hotel team, I want to thank you for sharing about your experience with us at The Drake Oak BrookIt is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. It was my pleasure to have you as a guestWe hope to welcome you again soon.

8/10 Good

Katarzyna

Stayed 1 night in Feb 2024
Response from JOSHUA on 21 Apr 2024
On behalf of the entire hotel team, I want to thank you for sharing about your experience with us at The Drake Oak BrookIt is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. It was my pleasure to have you as a guestWe hope to welcome you again soon.

10/10 Excellent

Consuello, Calumet City

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and accommodating. Room was nice and clean. Check-in and check-out was quick and efficient. Overall wonderful experience.
Stayed 1 night in Feb 2024
Response from Joshua on 3 Mar 2024
On behalf of the entire hotel team, I want to thank you for sharing about your experience with us at The Drake Oak BrookIt is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. It was my pleasure to have you as a guestWe hope to welcome you again soon.

10/10 Excellent

Raynard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything and everyone was great service
Stayed 1 night in Feb 2024
Response from Joshua on 3 Mar 2024
On behalf of the entire hotel team, I want to thank you for sharing about your experience with us at The Drake Oak BrookIt is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. It was my pleasure to have you as a guestWe hope to welcome you again soon.

10/10 Excellent

Katherine, trenton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our whole stay from the beautiful premium room to the dining and bar experiences. Would definitely come back.
Stayed 2 nights in Feb 2024
Response from Joshua on 3 Mar 2024
On behalf of the entire hotel team, I want to thank you for sharing about your experience with us at The Drake Oak BrookIt is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. It was my pleasure to have you as a guestWe hope to welcome you again soon.

10/10 Excellent

Bridget

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Upscale Classy Atmosphere - Loved it! Staff was Exceptional! Would Definitely stay again!
Stayed 1 night in Feb 2024
Response from Joshua on 3 Mar 2024
On behalf of the entire hotel team, I want to thank you for sharing about your experience with us at The Drake Oak BrookIt is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. It was my pleasure to have you as a guestWe hope to welcome you again soon.

8/10 Good

Heather

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Iris the bartender was great! The room was great! But the employees were really loud outside our room in the morning and we were continually woken up. Otherwise we had a great time.
Stayed 1 night in Feb 2024
Response from Joshua on 3 Mar 2024
On behalf of the entire hotel team, I want to thank you for sharing about your experience with us at The Drake Oak BrookIt is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. It was my pleasure to have you as a guestWe hope to welcome you again soon.

6/10 Okay

fouzia

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
We were not allowed to take pictures
Stayed 1 night in Dec 2023
Response from Joshua on 30 Jan 2024
Thank you for taking the time to let us know about your experience while staying with us. Your experience of lack of service is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the entire leadership team to ensure the necessary guidelines are in place and reviewed to prevent this experience from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

10/10 Excellent

Willis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Joshua on 26 Jan 2024
On behalf of the entire hotel team, I want to thank you for sharing about your experience with us at The Drake Oak BrookIt is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Mika

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Joshua on 26 Jan 2024
On behalf of the entire hotel team, I want to thank you for sharing about your experience with us at The Drake Oak BrookIt is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Helen, Frisco

Liked: Cleanliness, staff & service, property conditions & facilities
Food for wedding was great...generous portions too. Very good service
Stayed 1 night in Jan 2024
Response from Joshua on 26 Jan 2024
On behalf of the entire hotel team, I want to thank you for sharing about your experience with us at The Drake Oak BrookIt is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Joshua on 26 Jan 2024
On behalf of the entire hotel team, I want to thank you for sharing about your experience with us at The Drake Oak BrookIt is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

David

Stayed 2 nights in Dec 2023
Response from Joshua on 26 Jan 2024
On behalf of the entire hotel team, I want to thank you for sharing about your experience with us at The Drake Oak BrookIt is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

6/10 Okay

Shawnee

Travelled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Joshua on 26 Jan 2024
Thank you for taking the time to let us know about your experience while staying with us. Your experience of lack of service is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the entire leadership team to ensure the necessary guidelines are in place and reviewed to prevent this experience from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

10/10 Excellent

Karen

Stayed 3 nights in Dec 2023
Response from joshua on 26 Jan 2024
On behalf of the entire hotel team, I want to thank you for sharing about your experience with us at The Drake Oak BrookIt is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Bridgett

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was great. They made our Christmas stay memorable. Everyone was so nice and accommodating.
Stayed 2 nights in Dec 2023
Response from Joshua on 26 Jan 2024
On behalf of the entire hotel team, I want to thank you for sharing about your experience with us at The Drake Oak BrookIt is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

jeff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Joshua on 26 Jan 2024
On behalf of the entire hotel team, I want to thank you for sharing about your experience with us at The Drake Oak BrookIt is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice weekend getaway
We wanted to use up some of my Hotels.com points before they expired, and we found a great deal here. We were really pleased with how cute the interiors of the room were, and the bathroom was very nice. Room service tasted good, and we loved the fact that there was a cafe in the hotel for us to go and grab coffee.
Stayed 2 nights in Dec 2023
Response from Joshua on 26 Jan 2024
On behalf of the entire hotel team, I want to thank you for sharing about your experience with us at The Drake Oak BrookIt is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Phyllis

Stayed 1 night in Dec 2023
Response from Joshua on 26 Jan 2024
On behalf of the entire hotel team, I want to thank you for sharing about your experience with us at The Drake Oak BrookIt is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Shavonda

Stayed 1 night in Dec 2023
Response from Joshua on 26 Jan 2024
On behalf of the entire hotel team, I want to thank you for sharing about your experience with us at The Drake Oak BrookIt is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Vladimir

Liked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from Joshua on 10 Dec 2023
On behalf of the entire hotel team, I want to thank you for sharing about your experience with us at The Drake Oak BrookIt is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,

10/10 Excellent

Hakeem

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Joshua on 10 Dec 2023
On behalf of the entire hotel team, I want to thank you for sharing about your experience with us at The Drake Oak BrookIt is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,

10/10 Excellent

Elaine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Joshua on 10 Dec 2023
On behalf of the entire hotel team, I want to thank you for sharing about your experience with us at The Drake Oak BrookIt is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,

2/10 Terrible

Marcus

Stayed 1 night in Dec 2023
Response from Joshua on 26 Jan 2024
Thank you for taking the time to let us know about your experience while staying with us. Your experience of lack of service is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the entire leadership team to ensure the necessary guidelines are in place and reviewed to prevent this experience from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

10/10 Excellent

Agnes

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property located near a beautiful mall. Customer service could not have been better.
Stayed 2 nights in Nov 2023
Response from Joshua on 10 Dec 2023
On behalf of the entire hotel team, I want to thank you for sharing about your experience with us at The Drake Oak BrookIt is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,

10/10 Excellent

Jason

Stayed 2 nights in Nov 2023
Response from Joshua on 30 Jan 2024
On behalf of the entire hotel team, I want to thank you for sharing about your experience with us at The Drake Oak BrookIt is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Nicole

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely. Great room. The only thing is the bathroom doors slide closed so it’s not really closed so people can hear you.
Stayed 1 night in Nov 2023
Response from Joshua on 3 Dec 2023
On behalf of the entire hotel team, I want to thank you for sharing about your experience with us at The Drake Oak BrookIt is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon..

10/10 Excellent

william

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
exceptional service from checking in to checking out!! Thank you and cannot wait to return 😊
Stayed 1 night in Oct 2023
Response from Joshua on 29 Oct 2023
On behalf of the entire hotel team, I want to thank you for sharing about your experience while you were in Oak Brook.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Jacob

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All around great
Stayed 1 night in Sep 2023
Response from Joshua on 15 Oct 2023
On behalf of the entire hotel team, I want to thank you for sharing about your experience while you were in Oak Brook.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Joshua RedicFront Desk SupervisorThe Drake Oak Brook Autograph Collectionjredic@firsthospitality.com6305710000x5126