"In a nice location close to the racecourse, river and shops all within a few minutes walk. Even though on a busy road you could hardly hear the traffic noise even though we were in the front of the hotel. "
"Our check in was really easy and the staff were very welcoming. Our room was spacious, clean and comfortable. It was really helpful being able to use the carpark before and after our check-in and check out times."
"This was the perfect location for us to stay to be able to visit Cheshire Oaks, Chester Zoo and Chester, just 10mins drive from each. I avoided hotels in Chester due to lack of easy parking options but this one was great. Really nice rooms, clean and modern with lots of amenities. Breakfast was good, plenty of hot and continental choices. We loved the warm cookie at check in too - a nice touch! Staff were all very nice and friendly."
"Our favourite hotel when staying in Chester for all the reasons we’ve highlighted.
Lovely staff, very welcoming, friendly, professional and helpful - nothing is too much trouble!
We will see you again soon - thank you all!"
"Lovely hotel grounds smaller than expected. Nice rooms although a little dated. Comfortable, staff friendly, nice breakfast. Great pool and easy free parking with p&r not far. Would stay again "
"We stay at the hotel once a year as a treat. It’s such a unique and friendly hotel with fantastic staff. It’s a very old hotel but they keep it updated but somethings like not having walk in showers might put some off as the shower is a curtain around the bath but that just adds to the charm for us. Chester is a lovely place to visit and the hotel is in a great location. "
"We just spent one night in Chester to visit the rows which is a reputation of the city. The hotel itself a bit far from downtown which takes about 20 minutes by walk. The room is a bit small with no view. There is no an elevator and the stairs is quite narrow. Pros are good breakfast, free car parking, and big bed. "
"Had a wonderful night over using the facilities spa swimming steam room jacuzzi and relaxing. Only negative was we had room service breakfast which came with no toast butter or jam for croissants apart from that exceptional and will return "
"Travelling from York, so was a stop over before hitting Wales. Hey, it was a nice place to stay. The room was incredible (although for me, I'd change the carpet on the staircase to room 9. Visually, very tricky!!) Check in was quick and easy. The only thing I'd point out, and it is nit picking, I think the staff need to be more 'that's no problem, we'll sort that out' as opposed to 'we'll see what we can do,' ... Yeah, I've worked in customer service for 40 + years blah blah... and we all...
