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Rating 10 - Excellent. 81 out of 273 reviews" "
10 - Excellent
81
Rating 8 - Good. 86 out of 273 reviews" "
8 - Good
86
Rating 6 - Okay. 53 out of 273 reviews" "
6 - Okay
53
Rating 4 - Poor. 33 out of 273 reviews" "
4 - Poor
33
Rating 2 - Terrible. 20 out of 273 reviews" "
2 - Terrible
20
7.6/10
Cleanliness
7.8/10
Staff & service
7.2/10
Amenities
7.4/10
Property conditions & facilities
7.4/10
Eco-friendliness
Reviews
6/10 Okay
Josephine
Travelled with partner
4 May 2024
Liked: Cleanliness, staff & service
Staff was super friendly!! Room was relatively clean, but looks like cleaning people didn’t vacuum or clean bathroom floor. Pool wasn’t open yet☹️
Josephine
Stayed 1 night in Apr 2024
Response from champ Patel on 4 May 2024
Accept our apology for short of good help.We are trying to get help but no luck.
Clean hotel very conveniently located to everything. Decent breakfast. Our room didn't have a blow dryer for hair but front desk gave us one upon request. A carry-over from Covid days. Overall, a good value.
At the price point I would expect more. Room clean and basic, WiFi didn’t work, breakfast not much. The desk clerk was friendly and helpful. Well located
Room was nice and clean,beds use flat sheet instead of fitted sheet but that's not really a problem.Room is only serviced every 3 days so we went to the office and got towels and toilet paper when needed.TV worked fine and fridge was cold and good hot water so it was fine for what we needed for 3 nights.
Place was nice but they have no help and gave us a dirty room when we checked in. Had to go back and get a different room move all our stuff and vehicle.
Sandra
Stayed 1 night in Oct 2023
Response from Champ on 22 Oct 2023
Our apologies for the inconvenience. Glad you enjoyed your stay other than the mistake our staff made. We have very limited help and are hiring!Thank you for your feedback!
Check in was quick and the gentleman was super friendly. Budget friendly place and the rooms are clean. I only needed a room to sleep while attending a 4-day sports event. Will stay there again.
The room was not cleaned on the second day of our stay. Otherwise everything was fine.
Sheila
Stayed 2 nights in Sep 2023
Response from champ patel on 14 Oct 2023
We are so sorry for not cleaned the room next day. We do not clean the room for stay over but we can provide all the supply on request. accept our apology for not explain you.
I stay here frequently when I do travel assignments for work. Staff always remembers me. Rooms are clean. Quiet place to stay. Great location to dining, shopping etc
Hi Howard,Thank you and we appreciate you staying with us at Carolina Inn Lake Norman/Charlotte/Mooresville! We're glad to hear your guest experience exceeded expectations!
Hi Howard,Thank you and we appreciate you staying with us at Carolina Inn Lake Norman/Charlotte/Mooresville!
10/10 Excellent
Howard, wheelersburg
16 Jun 2023
Liked: Cleanliness, staff & service
It was close to dive shop
Howard
Stayed 2 nights in Jun 2023
Response from Amit on 11 Jul 2023
Hi Howard!We appreciate you staying with us at Carolina Inn Lake Norman/Charlotte/Mooresville! We're glad to hear your guest experience exceeded expectations and we thank you for your feedback. We look forward to your return!
2/10 Terrible
Jean
7 Jun 2023
Jean
Stayed 4 nights in Jun 2023
Response from GM on 11 Jul 2023
We are sorry we feel short. Please contact us directly to help us understand.Thank you!
This property really needs an upgrade in the rooms. The vent in the bathroom was full of dirt and dust. The bed makes noise when you sit down on it. The appliances in the room are out dated. The door to the room don't lock properly and not secure.
Adrienne
Stayed 1 night in Mar 2023
Response from G on 9 May 2023
Adrienne,Thank you for taking the time to give us some feedback. Sorry you experienced these issues and just to let you know we are back on track to renovate as we had planned pre-covid. We welcome you back to give us another try! Thank you.
Very clean. Bed was not comfortable and made a lot of noise when you moved. No coffee pot, iron or ironing board, hair dryer on request. None of these items were listed under amenities so I should have read the fine print. Get what you pay for.
Wade
Stayed 1 night in Feb 2023
Response from GM on 28 Feb 2023
Wade,Thank you for your feedback and know we value your time. We are undergoing some changes and hope to take some of the comments into our new vision. Hope to see you again!
Hotel clerks were very hospitable and pleasant. The hotel rooms and all were in great condition. This place is very peaceful and clean.
Chandra
Stayed 1 night in Jul 2022
Response from AG on 11 Aug 2022
Thank you for your kind review and we hope to see you again!
2/10 Terrible
Wendy
23 Jul 2022
Wendy
Stayed 1 night in Jul 2022
6/10 Okay
Verified traveller
Travelled with family
8 Jul 2022
Disliked: Staff & service
Wasted Money
No option for late arrival, yes it states it but seriously I never thought a concert would be 7 hours long! I was disappointed there’s not even anyone on site past 11!
Verified traveller
Stayed 1 night in Jun 2022
Response from ag on 11 Aug 2022
We are sorry for your experience and refunded and cancelled the reservation. Thank you