Efficient and friendly staff. Always helpful. Clean room,
Comfortable bed. Clean bathroom. Near shops, transport etc. Would stay again without hesitation.
This was a blah hotel with nothing plus about it that I could see. The staff were helpful suggesting restaurants close by. It was comfortable but nothing special in a nothing special part of town.
The room is clean and the hair dryer has good power to dry the hair quickly. Breakfast is great, but I got bored after Day 3 (I stayed for a week). There’s no iron and ironing board. I couldn’t iron my wrinkled clothes stuffed in my luggage.
Location is awesome! Close to casa tramway stations and bus stops.
The location of the hotel is in the center of the city with access to good public transportation, tram station a short walk around the corner and easy taxi service, as well from the corner. The room was nice and spacious with king size bed and small table and two chairs. TV was large as well and the hotel offered breakfast at an additional cost, although I did not have. Staff were kind and attentive.
This is a brand new hotel. The staff are wonderful and attentive. I was very pleasantly surprised at how nice the room was. Good location. I was very satisfied and would recommend as well as stay there again.
I was slightly disappointed by the asthetics of the hotel. It is in need of rennovations and the availablity of television programs in English was limited to one movie channel so no news etc during the stay. The hallways had a sensor light that is actived at the end of the hall so if your room is not in the area, you are on a dark floor and walking down the hall to activate the light. The cleaning was medicore, as the bed was made without dusting it off the sheets. The location is so, so because it is on a side street and a 20 mintue walk to the center of the city. However, the staff was very kind and helpful. The buffet breakfast was amazing and the waiter Chowits was very kind.
Excellent customer service! We had a free upgrade to the room with excellent view and other amenities. Free Breakfast with variety of food which very rare nowadays. Convenient location, close proximity to Medina, park, government buildings, etc. located in the center of city. Has modern/contemporary interior design, very well maintained hotel.
Loved the decor! Felt like I was in a trendy boutique hotel but encountered a dead roach on my bed. Good thing I was only there for a night but the disappointment was the fact that there was no reaction from the front desk on my way out. I just got a “Oh” and that’s it
Terrible customer service, front desk staff was usually watching videos on their phone or socializing with their friends (not hotel staff) sitting on the sofa in the lobby.
Room temperature , very hot could not sleep. shower water
was standing. Mohammad front desk guy was nice, friendly. No 4 star hotel service. there was no complimentary water in the room. Safe was lock, asked for assistance, was delayed. I went down myself to request for tech:, room was small.