โรงแรมใกล้สวนคาร์ลสัน เนลเลส, Rockford

"Everything was was amazing!"

"The room was great. The view was great. The lobby is beautiful."

"Kiosk to check in with a very rude customer representative. Foul smell throughout hotel. No freezer in mini fridge was told I could get one for a extra fee. Hairs in the towels."

"Ok"

"Clean room out dated furniture"

"Do not stay here! If you stay more than one night- the room keys only work for 24 hours at a time, so you will have to go to the desk and ask for your key to work again after 24 hours. They don’t tell you this, you figure out after getting to your room late at night on the 2nd night. The business center is just a computer with internet, no printer (I really needed to print something for my trip). The breakfast is just a waffle maker, toaster with bread, cereal, milk, butter, and that’s it. You...

"The breakfast was not up to par with price of the room. The room was not cleaned every day. For the asking price per night the room should be cleaned everyday. Very disappointing!"

"They are in process of renovation but that didn't affect our stay. Comfy clean breakfast was very good. Lots of options. It is more than a 2 min walk to the Hard Rock. .6 miles. Actually more like 15 but very doable. All in all a great place."

"The water in the bathroom sink would not warm up after running the hot faucet for several minutes, multiple times,"

"We enjoyed our stay. We were there for a baseball tournament for the weekend. Everything went well and we were close to the baseball fields. The area has everything you need."

"Our room was huge and the beds were very comfortable!"

"Only thing was the room was supposed to be ready at 3 PM and it was closer to 330 otherwise everything was very nice"

"It was late evening when I arrived, and I was exhausted, so it was my own fault that I did not check the room thoroughly before I brought all of my belongings in (which should not be necessary, but it is these days). But I discovered a partially used soap and opened shampoos in the bathroom, and there was were numerous hairs on my pillowcase. The room had NOT been thoroughly cleaned! To her credit, the hotel clerk did offer me another room, but because it was so late and I was so tired and had...

"Nice property."

"Outdated rooms that smell. Random hair all over the bedding."

"This hotel charges for parking and we got an additional charge for a "restaurant room charge" that was not indicated on the booking information. So the cost of the room listed on Expedia ended up being less than what we paid. I was not happy about the additional charges."

"We were visiting Rockford in June 2026 for my IronMan 70.3 triathlon event. Our group had little kids (age 7 & 4) and grandparents (70+). Checkin was very smooth. I dont recall the name of staff member to give a shoutout, she was very nice. The hotel is about a 20 min drive from the venue of IronMan start, but it's in an area with many other hotels and restaurants, so it was convenient from that perspective. The hotel was very clean, rooms spacious, staff ever helpful. They also made special...

"Poor customer service ALL AROUND! 4 different staff members could not resolve either of the issues I had!!"