Bùi Thị Xuân Packages (Flight + Hotel)

Amazing staff, very clean room, loved the rooftop bar. Close to lots of attractions. Very quiet as well.

The friendly staff mostly compensates for the lackluster amenities, furnishings, and location. The "king" bed is really two twin mattresses pushed together leaving an uncomfortable gap in the middle. The window in the bathroom was ill-fitted and didn't close completely, resulting in a draft on chilly nights and noise from the street outside. However, the staff were friendly and attentive at all hours.

Nothing was too much trouble

This hotel will be demolished next month, in January 2026. The government used Imminent Domain to take over a section of Lakeside property to create a community area. So, it doesn't really matter what I think about this hotel. It was a good place to stay in a variety of ways, but the deal breaker for me was that they refused to give my travel partner and I two room keys. Therefore, every time we went out separately, one of us had to be escorted back to our 10th floor room. The bedroom door of the suite locked when closed and required a key to open, then would beep madly every time it opened. That's disturbing to the person sleeping in the other room. And I got locked out one time in my towel and had to call the desk for help. The shower was utterly translucent. It was supposed to be slightly fogged, but once wet, there was no privacy at all. The toilet was the usual glass walls, also. Why do we want our throne on display? The breakfast was mediocre, the dinner was just plain bad. I think the pho broth was plain water! The staff was excellent. The location was great!

Clean, friendly, and efficient