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"This hotel did not have key cards it has house keys the hotel staff was caught inside my room 3 times snooping while they thought all of us were sleeping in the room scared my kids out of a sound sleep in the middle of the night the first time and then was caught 2 more times while my kids sat awake and quiet scared to death I would not recommend ANYONE stays here especially if the have kids! Very scetchy not safe!!!"

"My second stay at that hotel. The staff was very kind and friendly, the facilities were spotlessly clean, and the room was comfortable and well-furnished. That's all I ever want from a hotel, and it was delivered."

"This was an awesome experience and I would recommend to anyone to stay here. A beautiful and spotless room. Definitely would revisit"

"The Breakfast was very good and the Attendant was a very friendly and happy woman who always helped start the day off in a good way. The Curtains need to be replaced and the mini fridge in the room was removed and the ice maker was broken. The Bar closed early, wish it was open at least 1 hour longer. The Bed was very comfortable and pillows were very comfortable. Towels very soft and smelled good. Was disappointed the local Hockey Broadcast was not on the tv. Rooms need a little general...

"Clean room. Good shower/pressure. Good heater/air-not too loud. Beds like concrete. Good staff"

"I ordered two rooms with jacuzzi and when I arrived they were under maintenance and they didn't refund me they gave me one of less money which I didn't agree with and the office was dirty they didn't give breakfast bad services"

"Bar was great and so was the parking. Pillows were less than desirable "

"Very nice "

"Clean, spacious room. Needed a room for one night. Worked perfectly. Staff was incredibly friendly and helpful."

"It's truly am amazing place to escape and relax. The lake it steps aways from your front door. Your own cottage makes is incredibly private. The esthetics inside is calm and serene and most important, the staff was super friendly and accommodating. I can't wait to go back in the summer when I can actually get in the water. 10+"

"Great "

"This is a unique hotel in the middle of Chautauqua Institution. We had a fantastic room and thoroughly enjoyed the history and surroundings."

"First thing, I pulled into the parking lot and the overall look of the premises looks like a shelter, unkept Secondly, the building smells like an animal shelter and an old ashtray. Thirdly, the people that are staying in the hotel are very questionable. Fourth, at this point I’m questioning my family’s safety? The complimentary breakfast was not the greatest, cold boiled eggs, hard bagels, very bruised bananas. The room was ok, clean sheets & towels, I guess that was the only decent thing....