โรงแรมและที่พักเบรโน

"The first day: we arrived to find out that both rooms that we booked had, attention - extremely dirty toilet closets. We had only a weekend trip, why would it be even a problem for such a premium hotel to give rooms in these conditions to guests? After I reported that the toilet in my room had an issue, the staff acted as if it wasn’t a big deal. Instead of apologizing or focusing on resolving it, I was given a lecture about how difficult it had been to clean the toilet. To make matters worse,...

"While the views of Lake Lugano are on point, the place is outdated and in dire need of renovation. We stayed in a Grand Suite, but cooling was a major issue, there were only two AC units for four bedrooms and a living room, which is unacceptable. We ended up dragging a mattress into the living room just to stay cool enough to sleep. The second AC unit had its noisy compressor installed directly inside the bathroom, making that space disruptively loud. To top it off, the building...

"Excellent customer service throughout our stay. Perfect location with balcony view of the lake. Excellent selection of food for breakfast and all the ladies on duty were friendly and helpful"

"Lovely hotel with great facilities in general and loads of character too. The lido is fantastic, staff very nice too. Wish I'd stayed longer."

"Danke"

"Maravilloso"

"An excellent property with exceptional service. Staff were extremely attentive. We ate in La Luce restaurant one evening and visited the spa. The hotel is in a great location with stunning lake views and it’s only a short drive into the centre of Lugano."

"ห้องพักสะอาด เน็ตเร็ว พนักงานบริการดี"

"Geweldig ontvangst en de homemade cacao yoghurt cake was geweldig :)"

"เช็คอินเร็ว อาหารเช้าดีมีให้เลือกหลายอย่าง บริการดีและให้คำแนะนำเกี่ยวกับสถานที่ท่องเที่ยว"

"เดินทางจาก lugano ด้วยรถเมล์ เดินเท้าต่อใกล้มาก สถานที่ตั้งดี สงบ พนักงานบริการดีมาก"

"Very old furniture and room "

"A hard review to write. I gave 5 stars in most areas. The service and the overall property was excellent but for the price we had some issues. The KEY to the room is a huge pain! You only get one key and if you lose it there is a $1000 Swiss franc fee to replace it and a minimum 3 hour wait. Two doors to go through so it is very inconvenient. While the room we had was very large with a bedroom plus a large kitchen/living space with two patios there was only one TV in the living room! No bedroom...

"Hotel reception provides wrong information regarding the access to hotel , we travel by tourist bus and bus cannot access area as there is 3.5 metre bridge before we enter the hotel area and we need to use shuttle service from hotel approx 200-300 Metre away 2-3 times to transfer luggage and guests and also reception said they spent 2 hours with us as we have to pay 150 chf non receipt from local police and 150 chf from hotel for such a time spending with our group We stayed 6 rooms minimum...

"Ein paar haaren gefunden leider ins bett"