Brass Castle Packages (Flight + Hotel)

Amazing went there for a party

Clean, user friendly and convenient!

The nicest part of this hotel was the lobby and location other wise mid. The elevators were limited and slow. The AC in our room was outdated and did not cool. We got in late and the next morning a housekeeper knocked on our door at 9am and when we told her we did not need her services she insisted on us opening the door to give us towels. We had enough towels. We put the do not disturb door plaque and did not use housekeeping services for the rest of our stay. The sheet and the shower curtain had weird stains. I think there are nicer places to stay in this area for similar price. Would not stay here again or recommend.

I just stayed at Hyatt GC for a week. I have stayed in many NYC hotels and this was my favorite thus far. The rooms are very large by NYC standards and the staff was very accommodating. I arrived on an early flight and was able to check in several hours early and was given a late checkout by an additional hour. It is attached to Grand Central Station, so you never have to go outside to catch the subway. The only negative was that the bathroom lighting was dim, but most hotels are. It is super convenient to most anything either by walking or subway. I will definitely stay here again.

We very much enjoyed our stay at the Hotel Park Ave. The rooms, amenities & staff were great. However, we will not be going back due to their dodgy billing practices. First, be warned: if you use a debit card you will get screwed (had they warned me, I'd have used a credit card)! Usually, one essentially pays for the room at check-in + deposit (usually around $200), which generally gets reimbursed upon checkout if there are no outstanding fees/damage. This hotel withdrew the funds for the room rental + deposit from my account via debit, but did NOT apply the funds to pay my bill. So, upon check-out, they required me to pay the room fee AGAIN, reporting that the total withdrawn (2 nights plus a $450 security fee!) would be returned in 5-7 days. They informed me this is "standard practice" in the hotel industry. Really? I stay in hotels frequently, I've never experienced this. (I have occasionally had the security deposit held for a week before being returned, which seems to be a NYC thing). But to have the room fees withdrawn but NOT applied to the bill is absurd. Suffice to say this was very frustrating. So much for the great rate I got through Expedia, by the way! It doesn't feel so great when they're holding almost $1000 hostage for a week. So, despite an enjoyable stay otherwise, I won't be staying at the hotel in the future due to their dodgy & inconvenient billing practices. Definitely left a bitter taste after an otherwise great weekend in NYC.