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"The accommodation itself is great, the management however is not, and there is no restaurant like advertised. After booking I received a message through hotels.com message portal with an email I needed to email to let them know what time we were arriving at least 48hrs prior, the booking stated checkin was from noon, so I emailed them saying we would arrive around 2PM, I heard nothing and emailed again asking if they could confirm, I got nothing. I got another message through hotels.com two mornings before checking in saying I needed to email them, I messaged back through hotels.com stating I had emailed them twice and again provided my email, the next morning I got message through hotels.com asking for a mobile number so they could send the entry codes, which I immediately provided. That evening I got a WhatsApp asking me to do an online check in and pay tourist tax, which I did and asked for the entry codes, but heard nothing. On the day we were due to arrive we left our previous hotel and messaged we were on the way and needed the entry codes as they still hadn't been provided. We were told check in wasn't until 4PM, even though the booking said noon and we had emailed telling them 2PM so why had nothing be told to is sooner. They then provided the codes and said we could check in early if the room was ready, if not we could leave bags and come back at 4, luckily the room was ready. Overall lovely but not worth the stress due to poor communication. "