Hotel Gran Bilbao is located in Santutxu, a neighborhood in Bilbao, and is near the airport and on a river. Diocesan Museum of Sacred Art and Guggenheim Museum Bilbao are cultural highlights, while Plaza Moyua is a notable landmark. Museo Marítimo Ría de Bilbao and Maritime Museum are also worth visiting. Enjoy the great outdoors with skydiving, mountain biking, and hiking/biking trails, or hop on a bike rental nearby and explore all the area has to offer.
Located close to Diocesan Museum of Sacred Art and Guggenheim Museum Bilbao, Hotel Gran Bilbao provides laundry facilities, car rentals on site, and a gym. Be sure to enjoy a meal at Restaurant Hotel, the on-site restaurant. Stay connected with free in-room WiFi, and guests can find other amenities such as a business center.
Other perks include:
Buffet breakfast (surcharge), self-parking (surcharge) and an electric car charging station
A TV in reception, tour/ticket information and an electric bike charging station
A lift, bike tour information and a ballroom
Guest reviews speak well of the breakfast, helpful staff and walkable location
Room features
All 202 rooms boast comforts such as air conditioning, as well as thoughtful touches like free WiFi and safes. Guest reviews give good marks for the clean, spacious rooms at the property.
Extra conveniences in all rooms include:
Art supplies and free infant beds
Bathrooms with bidets and baths or showers
Wardrobes/cupboards, heating and desks
Languages
English, French, Spanish
Property amenities
Internet
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Parking and transport
Electric car charging station on site
Height restrictions apply for on-site parking
Covered parking on site (EUR 17 per day)
Food and drink
Buffet breakfast available for a fee 7:30 AM to 10:30 AM on weekdays and 8:00 AM to 11:00 AM on weekends; EUR 20 for adults and EUR 10 for children
A restaurant
Restaurants on site
Restaurant Hotel
Things to do
Bicycle cleaning area
Bicycle tours
Gym
TV in common areas
Family friendly
Art supplies
Children's games
Free cot
Laundry facilities
Conveniences
24-hour front desk
Free newspapers in lobby
Laundry facilities
Luggage storage
Safe at front desk
Vending machine
Water dispenser
Guest services
Change of towels on request
Concierge services
Multilingual staff
Proposal/romance packages
Tour and ticket assistance
Wedding services
Business services
Business centre
Computer station
Conference centre (19,375 square foot of space)
Meeting rooms
Outdoors
On a river
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Lift
Wheelchair accessible (may have limitations)
More
8 floors
Ballroom
Building
Electric bike charging
Smoke-free property
Room amenities
Bedroom
Bedsheets provided
Blackout drapes
Down comforter
Free cot
Bathroom
Bathtub or shower
Bidet
Hair dryer
Private bathroom
Towels
Entertainment
TV
Food and drink
Champagne service
Limited room service
More
Air conditioning
Desk
Heating
Mobile key entry
Safe
Policies
Check-in
Check-in start time: 2 PM; Check-in end time: 2:00 AM
Minimum check-in age: 18
Check-out
Check-out before noon
Special check-in instructions
Front desk staff will greet guests on arrival
Access methods
Staffed front desk
Pets
Service animals are welcome, and are exempt from fees
Restrictions apply; for more information contact the property on the number on the booking confirmation
Food and water bowls are available
Children and extra beds
Children are welcome
Rollaway/extra beds are not available.
Free cots are available on request at the property
Payment types at the property
Important information
Optional extras
Fee for buffet breakfast: approximately EUR 20 for adults and EUR 10 for children
Covered self parking fee: EUR 17 per day
Pet fee: EUR 20 per pet, per night
Service animals are exempt from fees
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
Property Registration Number H.BI.01233
We should mention
Parking height restrictions apply
Property is also known as
Bilbao Gran Hotel
Gran Hotel Bilbao
Hotel Gran Bilbao Sercotel
Hotel Sercotel Gran Bilbao
Sercotel Bilbao Gran
Sercotel Bilbao Hotel
Sercotel Gran Bilbao
Sercotel Gran Hotel Bilbao
Sercotel Hotel Bilbao
Sercotel Gran Bilbao Hotel Bilbao
Hotel Sercotel Gran
Sercotel Hotel Gran
Hotel Gran Bilbao Hotel
Hotel Gran Bilbao Bilbao
Hotel Gran Bilbao Hotel Bilbao
Hotel Gran Bilbao Reviews
Reviews
9.0
Wonderful
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 572 out of 1002 reviews" "
10 - Excellent
572
Rating 8 - Good. 349 out of 1002 reviews" "
8 - Good
349
Rating 6 - Okay. 59 out of 1002 reviews" "
6 - Okay
59
Rating 4 - Poor. 15 out of 1002 reviews" "
4 - Poor
15
Rating 2 - Terrible. 7 out of 1002 reviews" "
2 - Terrible
7
9.4/10
Cleanliness
9.0/10
Staff & service
8.8/10
Amenities
9.2/10
Property conditions & facilities
8.8/10
Eco-friendliness
Reviews
4/10 Poor
BO KAY
Travelled with partner
4 May 2024
Disliked: Staff & service
Poor service, unpleasant strong fragrance in reception and hallways which gave us a headache. Didn’t feel like a four star hotel, 3 at best. Rooms and particularly bathroom watching not cleaned well.
We were taken aback when we were provided with a disabled room upon early check-in without being informed beforehand. We absolutely understand and respect the necessity of accessible rooms for guests in need, and we would have been more than willing to wait for a standard room if necessary. However, it was disappointing that the staff did not communicate this to us beforehand.
Nice hotel with a good bar in the lobby and a decent restaurant. The room was spacious and clean but lacked in interior decorating - a couple of pictures on the walls was about all. The biggest downside was that the room was hot at night as, like others we encountered on this trip, they had the heat on with no option for air conditioning. The explanation that the AC is programmed to start in mid May is weak as there have been consistent heat waves in February and April. If you are driving to the hotel and need to drop off your rental car at the airport my recommendation is to drop off your bags with the concierge, leaving the car on the small concrete apron near the front door for a few minutes, then check in when you return from the airport.
Hotel is modern and spotlessly clean. Room was large and bed very comfortable. Restaurant offers fantastic breakfast buffet, best I've ever seen. Overall, the best hotel experience I've ever had.
Woke up after the first night covered in hair, someone else's hair. How utterly disgusting that they didn't clean the bedding.
Solo traveller so of course they stuck me right by the lift, must be a hotel rule, they all do it.
Was give two single beds (for one person?!?!?!) Instead of a double. Insulting.
The whole hotel feels hollow and unwelcoming. Really disappointed and no where near worth the money I paid
Desk staff were kind and helpful, the hotels only saving grace.
me encanto por su comodidad, su limpieza, su servicio de restaurant y su bar.
su atencion en fontdesk fue un poco apurada, se ve que estaban muy saturados, pero siempre me resolvieron lo que pedi.estoy muy agradecido y si volveria a este hotel.
We were overcome by cigarette smoke smell when we opened the room door. I immediately went to the front desk and aked for another room which they happily provided.
We really enjoyed the hotel. The only negative was when just now for this review we were asked how we were treated as Expedia VIP's.
What? We were unaware that we qualified for that benift. What does that even mean? Did we miss a benefit because we were unaware?
Very luxurious feel to the hotel. We liked the water refill points and recycling bins around the hotel. Used the gym facilities (although small) good to have as an option. Walking distance to the centre