โรงแรมใกล้บิก อี, เวสต์สปริงฟิลด์

"Our room was clean and comfortable but we had several issues with the bathroom. Saturday morning we reported that the toilet seat was loose, the bathroom sink was not draining and that the shower doors would not stay shut. We were told it would be taken care of by the time we returned. The toilet seat was fastened but nothing else was addressed. No room service with fresh towels, coffee pod refills or tissues since there were only 2 in the box. I mentioned the remaining 2 issues at...

"The staff are helpful sans polite. This is a solid four star hotel. Don’t be a cheap mook, book today."

"Our room was upstairs on the 2nd floor. My mom is 90 there was no elevator for her. That was brutal. There was something being built near parking area which looked unfinished. We had a balcony view which looked onto the parking area. There’s a hospital across the street and during the night we heard very loud helicopter noise overhead. I had requested no dairy for breakfast and my omelette had cheese in it. My sisters room was on the first floor which was next to the breakfast/eating area. She...

"The staff was extremely friendly and the room was very clean."

"Bien"

"Everything good but should not charge for parking"

"For me entering a hotel a have welcoming staff it’s essential. It a great feeling to be greeted and answered all questions. I was amazed that the ladies at the front desk both speak Spanish. Isha explained everything with so much patience and then our room was excellent. Looked like a small apartment with mini kitchen and even a dishwasher. Breakfast was included and to my surprise it was a complete breakfast. Large variety of waffles, eggs and bacon, oatmeal with all the fixings, yogurt, cereal...

"Room needs better cleaning"

"Room was ok , staff was great but very outdated and needs to be cleaned up and renovated. Water stains on the roof from leak."

"Clean room. Nice bed. Good a/c. Breakfast was basic but ok."

"Front desk person was helpful and courteous but room smelled of vaping and marijuana smoking. Called to get another room but there were no rooms available. We used scented sprays around the room but that strong smell still persisted during our stay. "

"The rooms were quiet (not including outside noise of the city), Beds were comfortable and clean. Hotel staff were pleasant and helpful. The hotel met our needs for a long weekend stay."

"Great location. Walkable to activities and food. We were able to work and listen to music right next door. The staff was helpful and friendly. The rooms were clean and well equipped."

"My first experience at this particular hotel and I loved it."

"The hotel was clean, the rooms were comfortable. The staff was very friendly. We didn’t make it to the pool. The buffet was actually great but the pub was disappointing. They had a set menu with very limited options. It would be nice to have more options than just sandwiches."

"The breakfast was disgusting! We’ve stayed at numerous Homewood Suites and this by far was the worst breakfast"

"Staff was very helpful and the room was very clean. However, somehow the toilet seat was either not fitted correctly or it just was a bad fit - terrible experience"

"Clean, well-maintained hotel with a helpful and friendly staff. Good spot to stay if you're a parent with a kid in one of the nearby colleges."