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"Good location"

"Basic but a great location"

"Easy check in, clean room, helpful staff, great location."

"Staff at check-in were pleasant. Room was spacious and clean. Great for a quick weekend in Chicago!"

"The property was very nice I hate we didn't stay longer it was only a pass through stay. Me an my family will stay again."

"First of all, we got there 30 minutes early and we had to pay an extra $30 to check in for early, which is unbelievable because I’ve never had that fee before and two. It’s not like the room wasn’t ready. We went right up to our room and it seemed to be ready. The other thing is the room although I know the style is somewhat a stare. It’s still looked like it could be updated the blind to the window was torn the sink dribbled basically it did not have good flow and the toilet you had a really...

"The location was perfect. It was within walking distance of the museum campus and great restaurants. The microwave and refrigerator were so useful for leftovers from the great restaurants."

"Our suite was not ready by check in time. Finally, got into room after telling front desk we would be asking to cancel reservation and get full refund. One of the two elevators did not work. Room & hotel was old and dated. Our pull out sofa bed also had a disgusting stain on it. Would never stay here again."

"The hotel was in a great location, and the staff were friendly and welcoming. My only complaint was that the hallway smelled like cigarettes and damp carpet. Overall, it was a pleasant stay, but the hallway and elevator odor could definitely be improved."

"Beautiful hotel, perfect location! Loved everything about this hotel. Breakfast was great. But they really want you out of the restaurant right at the closing time so give yourself time in the morning for breakfast"

"There are so many things to like about the Ambassador Hotel, starting with its incredible Gold Coast location, it’s amazing history as a landmark hotel in Chicago, it’s traditional, elegant interiors nicely updated. Last but not least a big shout out to the front desk as well as restaurant/cocktail lounge staff for the incredible service that they provided to me and one of my best friend’s from college. She was coming from Australia so we planned a mini-reunion and the staff (especially...

"The floor to ceiling windows ans such a view! Unbelievable!"

"Front desk manager did not appear to want to answer any questions. Poor attitude. We checked-in 2 bags before our room was ready - she only gave us 1 ticket. We were told that we would be texted if a room was ready before 3pm, but we were not notified (even though we were able to check-in at 2pm, with the assistance of a friendly front desk associate)."

"I enjoyed my stay.. However, the rooms are a bit small, great atmosphere and very clean."

"As of June 2026, daily drilling at the bottom of the west building. Walls are paper thin. Had some small children screaming and banging around all the time. Breakfast is quite good, but $30. Daily amenity charges are a joke and a terrible trend."

"Clean room, great staff. Everything is waking distance from hotel."

"Meh"