Thought we were booking a room with a fireplace and breakfast included. Nope, no room with a fireplace and the restaurant was closed, permanently. I showed the girl at the front desk my reservation( through hotels.com) and all she could say was “we should have booked through Hawks Nest Website” so there was nothing she could do to help me. She had already given the room with the fireplace to someone else. We received a less then desirable room, had to move furniture around to plug in coffee pot and microwave. Coffee pot never worked. Since restaurant was closed and no venues close by, we managed to find a bag of popcorn for dinner. Very disappointed in our stay. Won’t be going back.
Arrived at hotel expecting that restaurant on site would be open. Had read that there was a restaurant at the lodge and West Virginia Travel Center, located on I-77, confirmed that earlier in the day of arrival. At check-in, were told the restaurant was not available as it was under renovation and had been since summer. What a bummer!! Ansted is a very small town and there was only one eatery open within a mile or two of the lodge. Convenience breakfast was available in morning.
The four-story lodge is laid out oddly. Have to go though a maze to find your room. The front desk had no diagram to show the layout. No locations for local restaurants.
Management of this facility seems to have done a poor job providing tools and keeping employees informed. The staff was friendly and helpful to the extent they could.
Sam
เข้าพัก 1 คืน, ตุลาคม 2017
8/10 ดี
Timothy
10 ต.ค. 2017
ชื่นชอบ: ความสะอาด, ความสะดวกสบายของห้องพัก
ไม่ชื่นชอบ: พนักงานและบริการ
Comfortable but dated.
Place was comfortable, and quiet - but dated. Could use some remodeling. Kitchen only open for continental Breakfast. Waiter for area forgot to turn on heat for tea hot water. Had to wait and ended up having warm tea. Beautiful views of valley.
Breakfast was available but no other meals. After driving most of the day we were too tired to drive out for dinner. Building needs freshening up as outdated.
One night stay , passing through . Ended up doing the tram & jet boat and really enjoyed it ! Area is so beautiful & we wouldn't have stayed anywhere else ! The one drawback is that the building is very dated , but it was clean & comfortable and everyone was very nice
This hotel is amazing. Right in the heart of great hiking and scenic vistas. Clean and comfortable. Wish we had planned to stay longer. Will visit again.
Randi
เข้าพัก 1 คืน, กรกฎาคม 2017
8/10 ดี
Betty, Georgia
25 ก.ค. 2017
ชื่นชอบ: พนักงานและบริการ
Convenient for New River Gorge
It was the little things that disappointed - no replacement of shampoo or cream, failure to empty bathroom trash.
And, the breakfast was a nothing. If this was typical of the State Park system, then someone.needs to review the guidelines.
Betty
เข้าพัก 3 คืน, กรกฎาคม 2017
4/10 แย่
ผู้เข้าพักจริง
6 ก.ค. 2017
Lost reservation.
Our reservation was not received through hotels.com to the hotel. They gave away our room and we had to be very inconvenienced. They gave us another room but it was not easily accessible and breakfast was just ok.
We really enjoyed our stay at Hawks Nest. All rooms have a balcony/patio, most with a gorgeous view. Ours unfortunately didn't, but we still had a good time and made the most of all the common areas and the tables at the overlook. There's also a tram down to a jet boat ride right at the hotel. Good fun. Also comfortable beds and pillows though the room was quite small. This is a super value, older hotel that feels perfect for a state park atmosphere. We would stay again.
It was little tricky to find, but well worth the drive. Among the best hotels I've stayed in to date. Quiet, clean, with comfortable beds. If you want more than just a place to sleep and love what nature has to offer, put Hawk's Nest Lodge on your list of places to visit.
The hotel was great. The room was a bit dated but very clean. The view from the gorge side was absolutely amazing. Do NOT plan on eating at the restaurant. The staff was horrible the food was prison food that they charged a good deal for. And they didn't have half the items on the menus. Breakfast was the same. Food even worse. Still recommend the stay just don't eat there food
A+
Semi seculed, but within driving distance of MacDonald's
Lowell T
8/10 ดี
Thomas
4 พ.ย. 2016
ชื่นชอบ: ความสะอาด, พนักงานและบริการ
ไม่ชื่นชอบ: ความสะดวกสบายของห้องพัก
Immersivery Nature Experience
The reception and the staff were exceptionally friendly, and though the building is dated, it's excellently maintained. The highlight is definitely the amazing mountaintop/ cliffside setting. The roops are basic in amenity but comfortable with, once again, amazing wooded or vista views. I'd return!
Thomas
6/10 พอใช้
Kim, Canada
2 พ.ย. 2016
ชื่นชอบ: ความสะอาด, ความสะดวกสบายของห้องพัก
Great location but a bit dated.
The location was fantastic but the building was dated. The included breakfast was basic at best.
Quiet, clean, comfortable but a bit old-fashioned.
The room was clean and quiet, the bed was comfortable. The bathroom was a bit cramped. There was no microwave or mini refrigerator in the room. The free breakfast was terrible. The coffee was watery and they didn't even have any black tea.