ASTON Batam Hotel & Residence is located in Batam. Harbour Bay Ferry Terminal and Batam Centre Ferry Terminal are worth checking out if an activity is on the agenda, while those in the mood for shopping can visit Nagoya Hill Mall and Grand Batam Mall.
Located close to Nagoya Hill Mall, ASTON Batam Hotel & Residence provides a terrace, a coffee shop/cafe, and dry cleaning/laundry services. The on-site restaurant, Basil Restaurant, features local and international cuisine. In addition to a bar and a gym, guests can connect to free in-room WiFi.
Other perks at this hotel include:
An outdoor pool and a children's pool
Free self-parking and valet parking
Buffet breakfast (surcharge), a round-trip airport shuttle (surcharge) and a lift
A front desk safe, a ballroom and a 24-hour front desk
Room features
All 232 rooms feature comforts such as air conditioning, as well as thoughtful touches like free WiFi and safes.
Other amenities include:
Bathrooms with free toiletries and hairdryers
Cable channels, electric kettles and fans
Languages
English, Indonesian
Property amenities
Internet
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Parking and transport
Return airport shuttle (surcharge) from 6 AM to 11 PM on request
Free secured self parking on site
Free secured valet parking on site
Food and drink
Buffet breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 6:00 AM to 11:00 AM on weekends; IDR 180,000 for adults and IDR 125,000 for children
A bar/lounge
A coffee shop/cafe
A restaurant
Restaurants on site
Basil Restaurant
Things to do
Children's pool
Gym
Outdoor pool
Family friendly
Children's pool
Laundry facilities
Outdoor pool
Rollaway/extra bed (surcharge)
Soundproofed rooms
Conveniences
24-hour front desk
Laundry facilities
Luggage storage
Safe at front desk
Guest services
Concierge services
Daily housekeeping
Dry cleaning/laundry service
Porter/bellhop
Business services
Meeting rooms
Outdoors
Terrace
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Lift
Wheelchair accessible (may have limitations)
More
Ballroom
Designated smoking areas
Room amenities
Bedroom
Bedsheets provided
Rollaway/extra bed (surcharge)
Bathroom
Free toiletries
Hair dryer
Private bathroom
Slippers
Toothbrush and toothpaste
Towels
Entertainment
LCD TV with cable channels
Food and drink
Electric kettle
Free bottled water
Limited room service
More
Air conditioning
Desk
Fan
Iron/ironing board on request
Phone
Safe
Soundproofed rooms
Policies
Check-in
Check-in time starts at 2 PM
Minimum check-in age: 18
Check-out
Check-out before noon
Special check-in instructions
This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in
Access methods
Staffed front desk
Pets
Pets not allowed
Children and extra beds
Children are welcome
Cots (infant beds) are not available
Payment types at the property
Important information
Optional extras
Fee for buffet breakfast: approximately IDR 180000 for adults and IDR 125000 for children
Airport shuttle fee: IDR 160000 per person (one-way)
Airport shuttle fee per child: IDR 160000 (one-way)
Rollaway bed fee: IDR 400000.0 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher and a security system
Property is also known as
Aston Batam Hotel
Aston Batam
Aston Batam & Residence Batam
Aston Batam Hotel & Residence Hotel
Aston Batam Hotel & Residence Batam
Aston Batam Hotel & Residence Hotel Batam
Frequently asked questions
Does ASTON Batam Hotel & Residence have a pool?
Yes, this property has an outdoor pool and a children's pool.
Is ASTON Batam Hotel & Residence pet-friendly?
No, pets are not allowed at this property.
How much is parking at ASTON Batam Hotel & Residence?
Self-parking and valet parking are free at this property.
ASTON Batam Hotel & Residence Reviews
Reviews
8.8
Excellent
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Hiteo with NO heater. Change to service apartment after waiting for 2hrs longer late check in. Worst with shower room flooded. Wet floor in the bathroom which is very dangerous slippery to use the toilet as it is no partion to seperate. Using hair dryer stick on the wall with wet slippery floor in the bathroom it is very dangerous. Staff at the house keeping Using malay language to scold us stuip to come here for whay. How rude it is and they think we dont understand malay? Unsafe and dangerous with this hotel which i will never ever stay.
My family and I booked the 3BR apartment for a 3D2N stay at this hotel. The apartment was huge and overall comfortable but there was a few points to bring up for this stay:
1. Due to booking from Expedia, we weren't notified that we could communicate with the hotel using whatsapp. Hotel did not respond to message on expedia with regards to possible arrangements for pick up at ferry terminal.
2. Wanted to dine in at Gravity 10 for dinner on 22 Mar but was informed by Gym staff that bar would only open at 8pm. The bar was supposed to open from 6pm and we were left with no options but to dine out for my brother's birthday.
3. Checked on pool options with the front desk but was informed that the pool was for residents only. Would be good to clearly indicate this on all your 3rd party booking apps to avoid disappointment for your guests.
4. We went for massage on the last day of stay to find staffs busy on their phones. While the counter staff did attend to us, she did not mention that there was a waiting time as there were no staff available yet.(it was 11am) my mum and i waited close to 10mins with our clothes off to find out that they were waiting for 1 other masseuse to come in to start. No disposable underwear was offered to us until we requested for it. The massage service ended with no tea/hot towel. While leaving, we saw multiple masseuses lying down on the floor of their staff room on using their phones.
5. TV options were limited and some channels had no signal.
The apartment-hotel was generally clean with very good service. Relatively accessible to the main shopping area. Breakfast was good. Staff was responsive - even asked if I wanted to make up my room in the afternoon when I left the DND sign.
However, do note that the hotel is right next to the road so the road noise is quite loud, even later at night.