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"Service par excellent. Shout out to Gracia at reception, Dura at Altitude, floor manager in Goji on 2/8/2025. All staff makes an effort to speak to us. "

"Great hotel and is always my favorite one to stay. Nice and comfortable to stay here, shopping malls and eateries is all around this hotel and within walking distance. Friendly receptionist and staff of this hotel, especially Shalbrina always never let me down. Try this hotel’s hospitality if you anyone wish to visit Batam."

"The bedsheet & blanket is not clean. Mosquito & flies in the room. "

"We had a wonderful stay with a complimentary upgrade to the Studio Executive Room in celebration of my husband’s birthday. The thoughtful room decoration and birthday cake were a lovely touch. The hotel is clean, modern, and perfectly located right next to Grand Batam Mall—making shopping and dining extremely convenient"

"Convenient location next to the Batam Center ferry terminal "

"Hotel is new but location isn’t that great but luckily private hire transport is readily available."

"Brand new hotel in Batam. Staff were helpful and friendly. Rooms were clean. Would be better if the pools were heated."

"Second time staying here and the service from the staff here is consistently good"

"Was a nice and comfortable experience at Aston"