โรงแรมใกล้แบสเลค, Kalamazoo

"The rooms are ok but the staff is great, especially Amber, and if you get a good housekeeper that’s huge. They offer a nice breakfast but not many dairy free options so I was unable to enjoy it. No dairy free milks, yogurts, or fresh fruits if you are vegan or have a dairy allergy and that’s a bummer however they do have around the clock hot coffee which was a bonus."

"The staff was friendly and helpful. Pam(I believe was her name) was great at the front desk. The first room we checked into(219) was dirty. Very dusty, toilet was dirty, shower was filthy, and had hair in it. Pam apologized and offered to switch our room. Go up to check 2nd room(209) and it wasn’t much better, but we settled because we wanted to be in the same hotel as our other family. My sister checked in the day before(217) and had the same issues. As I realize things can get missed, by the...

"I am not a hotel snob. I usually know what I am getting myself but this hotel was just something else. So much so that my family only stayed 1 night instead of the 2 we booked and drove back to our home. Room 28 smelled like cigarettes, there was chipping paint on the walls, mold on the bathroom walls, spiders in the corner of the wall. The beds, when you pulled the covers back were disgusting. The AC unit sounded like it was dying the whole time being used. There was an issue with their...

"Was litetally passed out in my room the one I oaid for and maintenance was pounding on my door I woke uo answered it and he was saying he needed to check my alarm so ofc I let him and he says"

"The hotel was decent and the pool was nice, It was nice and quiet. You could not beat the price"

"The room was fine, and had a microwave and fridge. The shower was slippery, and water splashed everywhere because there was nothing separating it from the floor. The residents staying there would make most people uncomfortable. I believe several of them lived there. There was a lot of traffic in and out; people were sleeping in their cars, and working on cars in the parking lot."

"The rooms were dirty with dilapidated furniture. Sheets were too small for the bed. Toilet barely flushed and the bathroom lights had a short. The pool was closed. We ended up leaving to stay with family rather than sleep there."

"Always cheerful helpful and remember who you are by first or last name"

"We showed up for our check in only to find that they had given our room to someone else and were sold out for the night. No refund issued. "

"Had a wonderful time and was very happy with choosing this hotel to call home for a couple days."

"Always enjoy staying here when visiting our WMU student. Cheaper than a five star and thus, not as up-to-date, but the pool is nice and the breakfast is convenient. Staff are always friendly."

"The staff were very helpful and happy. Upon arrival, the individual at check in gave all the helpful information about the building. Very family friendly and a great price."

"Breakfast was great. Room was clean when we arrived. Spacious and long lasting hot water."

"No breakfast"

"Property needs repairs and replacement of room furniture!"

"No soap in dispenser in the shower, asked to to get room made up but got told it would probably be the next day which didn’t help me a bit as I’d be checked out by then 🙄 , property is in need of some repairs and maintenance"

"Charging $17.+ for continental breakfast was not cool, carpet outside of elevator (only 1 elevator was working) was wrinkled. Room, parking was fine. Nor sure that we will return in future...maybe go over to HI Express??"

"It was clean for the most part but don’t look to close cause it definitely needs a deep clean. But then to start it was a busy weekend but I don’t care you know ahead if you are fully booked. They had NO towels and gave us hands towels to use for showers, no pool towels, ran out of TP, and part of the weekend NO breakfast cause they ran out of supplies! We are paying for the amenities so I expect to have them. Go drive to Walmart or call a sister hotel to get more supplies . I’m not usually hard...

"Expedia is the problem!!! Terrible customer service making a single Dad pay for nights they didn't stay, when the hotel staff said is was fine to check out early without penalty. My card was charged for 2 nights thru Expedia and I paid separately for Thursday night as our baseball tournament started earlier than anticipated and ended earlier than anticipated too. $250 for one night at this hotel is gauging. This is a $120 a night hotel maximum."