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Platinum Hotel & Casino, Bansko

4.0 star property

Choose dates to view prices

Consider a stay at Platinum Hotel & Casino, Bansko and take advantage of a free breakfast buffet, a casino and a terrace. Skiers and snowboarders can spend time on the slopes at this hotel, which offers ski-in/ski-out access, a free ski shuttle and ski equipment hire. Treat yourself to a body treatment, a manicure/pedicure or a facial at the on-site spa. Be sure to enjoy a meal at any of the 3 on-site restaurants, which feature international cuisine and more. In addition to a coffee shop/cafe and a garden, guests can connect to free WiFi in public areas.

Reviews

7.4 out of 10
Good

Popular amenities

  • Pool
  • Breakfast included
  • Spa
  • Parking included
  • Restaurant
  • Gym
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฿2,010 total
includes taxes & fees
28 May - 29 May
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Policies

Check-in

Check-in start time: 2 PM; check-in end time: midnight

Late check-in subject to availability

Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)

Children and extra beds

Children are welcome

Free cots are available on request at the property

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • New Year's Eve (31 December) Gala Dinner per adult: EUR 80
  • New Year's Eve (31 December) Gala Dinner per child: EUR 40 (from 2 to 11 years old)
  • A tax is imposed by the city: EUR 1.02 per person, per night

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: EUR 90 per vehicle (one-way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

Frequently asked questions

Does Platinum Hotel & Casino, Bansko have a pool?

Yes, this property has an indoor pool.

Is Platinum Hotel & Casino, Bansko pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Platinum Hotel & Casino, Bansko?

Self-parking is free at this property.

What time is check-in at Platinum Hotel & Casino, Bansko?

Check-in start time: 2 PM; check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Platinum Hotel & Casino, Bansko?

Checkout is at noon.

Does Platinum Hotel & Casino, Bansko provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of EUR 90 per vehicle applies.

Where is Platinum Hotel & Casino, Bansko located?

Located in the mountains, this Bansko hotel offers ski-in/ski-out access and is within a 10-minute walk of Bansko Ski Resort, Bansko Gondola Lift and SkiBansko by Traventuria. Vihren and Museum of Otets Paisii Hilendarski are also within 15 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

7.4

Good

6.4

Cleanliness

8.2

Location

7.4

Staff & service

6.6

Property conditions & facilities
Rating 10 - Excellent. 2 out of 15 reviews
Rating 8 - Good. 9 out of 15 reviews
Rating 6 - Okay. 2 out of 15 reviews
Rating 4 - Poor. 1 out of 15 reviews
Rating 2 - Terrible. 1 out of 15 reviews

Reviews

Verified

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
They didn’t confirmed the one of the two rooms that I booked. They say they didn’t cooperate with ebookers. I have to argue for one hour to give me my second room.
Stayed 4 nights in Feb 2019
Verified

10/10 Excellent

Ioanna

Liked: Staff & service, property conditions & facilities, room comfort

Ευχάριστη διαμονη

Εξυπηρετικοτατο και ευγενέστατο προσωπικό. Ωραίος μπουφές. Ικανοποιητικό σπα. Σχετικά κοντά στη γόνδολα με τα πόδια.
Stayed 2 nights in Feb 2019
Verified

8/10 Good

danut arcadie

Liked: Cleanliness, staff & service, room comfort

never again there

almost all turists were Israelis so no pork meat in the hotel pool 1.6 meters even keel so shorter people need help guys speaking too loud during the night,knocking the doors randomly there are other nations in this world-respect please
Verified

2/10 Terrible

Verified traveller

Disliked: Staff & service

Terrible hotel

This was one of worst hotels I stayed in, the staff were so rude in general, the food was always cold, terrible selection no cereals even at breakfast Lifts are so so slow terrible No childcare facilities only a small poky playroom I would not recommend this hotel as it was a stressful experience
Stayed 5 nights in Dec 2017
Verified

8/10 Good

VASILIOS

Liked: Staff & service, property conditions & facilities

Μπανάκι σκι

Καλό ξενοδοχείο με ζέστη πισίνα και Σχετικά Καλό φαγητο
Stayed 3 nights in Dec 2017
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Badet trenger oppussing. Veier er brøytet for snø, men ikke fortau. Parkeringsplassene kunne også vært bedre brøytet.
Verified

8/10 Good

Nikolaos

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

ΚΑΛΟ ΚΑΙ ΟΙΚΟΝΟΜΙΚΟ

Πολυ καλο νalue for money
Verified

8/10 Good

Angel

Liked: Cleanliness, staff & service, room comfort

A bit run down hotel but OK for the money

Property is a bit run down. Needs renovation. But overall OK.
Verified

10/10 Excellent

Jens

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
War insgesamt ein toller Aufenthalt, Preis Leistungs Verhältnis des Hotels ist einmalig. Auf jeden Fall eine Reise wert!
Verified

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Overall good experience. The rooms need a fresh paint and some renovation. Hotel staff were very kind.
Verified

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2022
Verified

6/10 Okay

asena

Disliked: Cleanliness, staff & service
Stayed 3 nights in Jan 2019
Verified

8/10 Good

Gez

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jan 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2018
Verified

8/10 Good

Verified traveller

Liked: Staff & service