Dear Mr. Wilson,Thank you very much for taking the time to write your review regarding your recent experience with us. We are very glad to learn that you had an enjoyable stay. These comments are very important for us in ensuring that we provide the best level of service to our guests, such as yourself.Please rest assured that we are committed to providing the highest level of services and facilities to our guests at the Novotel Bangkok Sukhumvit 20. We look forward to welcoming you back.Yours sincerely,

Dear Jessica,Thank you for choosing Novotel Bangkok Sukhumvit 20 for your recent stay, and we appreciate your feedback. We apologize for any inconvenience you experienced during your visit, and we take your comments seriously.We regret the confusion regarding the deposit amount. Our standard policy is to collect a deposit for guest room charges, in case not prepaid, and incidental expenses, which usually cover food and beverage consumption within our premises. Deviations from this policy should be clearly communicated to guests.Please note that the receptionist, who checked you in, got confused by the additional charges for your early check-in and the fact that several rooms were under the same party. We are committed to improving our team’s performance and their understanding of our deposit procedures. Rest assured, we will address this internally to prevent similar incidents in the future.We also would like to apologize for not clearly explaining our breakfast rate policies. We do offer discounted, fully prepaid rates upon check-in. If these rates are not secured at that time, our standard walk-in rate applies at the restaurant.Once again, we are sorry if you felt uncomfortable during your stay. Our employee’s intention was not to make you feel this way, and we appreciate your understanding.Profiling guests based on deposits is not our practice, and we apologize for any negative impression. On the contrary, we are glad that you eventually received your deposit back. Your feedback highlights areas where we can improve, and we appreciate your patience.We value your feedback as it helps us enhance our service. We hope that this experience will not prevent you from visiting us again in the future.Warm regards,

Dear Magnus,Thank you very much for taking the time to rate the score regarding your recent experience with us. We are very glad to learn that you had a pleasant stay. Your feedback is very important for us in ensuring that we provide the best level of service to our guests, such as yourself.Please rest assured that we are committed to providing the highest level of services and facilities to our guests at the Novotel Bangkok Sukhumvit 20. We look forward to welcoming you back.Yours sincerely,

Dear Rajeshwar,Thank you very much for your rating regarding your recent experience with us. Your review are important for us in ensuring that we provide the best level of service to our guests, such as yourself.Please rest assured that we are committed to providing the highest level of services and facilities to our guests at the Novotel Bangkok Sukhumvit 20. We are really looking forward to welcoming you back.Yours sincerely,

Dear Sharmistha,Thank you very much for taking the time to write your review regarding your recent experience with us. We are pleased to know that you had an enjoyable stay with us and found the hotel location to be convenient. Your comments are very important for us in ensuring that we provide the best level of service to our guests, such as yourself. Please rest assured that we are committed to providing the highest level of services and facilities to our guests for which the Novotel Bangkok Sukhumvit 20 is renown. We look forward to welcoming you back.Yours sincerely,

Dear Maung Tun, Thank you very much for taking the time to write your review regarding your recent experience with us. We are pleased to learn that you enjoyed your stay with us and liked our hotel location. Please rest assured that we are committed to providing the highest level of services and facilities to our guests at the Novotel Bangkok Sukhumvit 20. We are really looking forward to welcoming you back.Yours sincerely,

Dear Khun Alan,Thank you very much for your rating regarding your recent experience with us. Your review are important for us in ensuring that we provide the best level of service to our guests, such as yourself.Please rest assured that we are committed to providing the highest level of services and facilities to our guests at the Novotel Bangkok Sukhumvit 20. We are really looking forward to welcoming you back.Yours sincerely,

Dear Patric,Thank you very much for taking the time to review your recent experience with us. We are pleased to know that you enjoyed your experience and thank you for your valuable score, which will be shared with our team members.Please rest assured that we are committed to providing the highest level of services and facilities to our guests at Novotel Bangkok Sukhumvit 20.We look forward to welcoming you back.Yours sincerely,

Dear Allan,Thank you very much for taking the time to write your review regarding your recent experience with us. We are very glad to learn that you had an enjoyable stay and thank you for the massage in the hotel. These comments are very important for us in ensuring that we provide the best level of service to our guests, such as yourself.Please rest assured that we are committed to providing the highest level of services and facilities to our guests at the Novotel Bangkok Sukhumvit 20. We look forward to welcoming you back.Yours sincerely,

Dear Mr. Bruce,Thank you very much for taking the time to rate the score regarding your recent experience with us. We are very glad to learn that you had a pleasant stay. Your feedback is very important for us in ensuring that we provide the best level of service to our guests, such as yourself.Please rest assured that we are committed to providing the highest level of services and facilities to our guests at the Novotel Bangkok Sukhumvit 20. We look forward to welcoming you back.Yours sincerely,

Dear Khun Edna,Thank you very much for taking the time to write your review regarding your recent experience with us. We are pleased to know that you had an enjoyable stay with us. Your comments are very important for us in ensuring that we provide the best level of service to our guests, such as yourself. Please rest assured that we are committed to providing the highest level of services and facilities to our guests for which the Novotel Bangkok Sukhumvit 20 is renown. We look forward to welcoming you back.Yours sincerely,

Dear Mr. Thomas,Thank you very much for taking the time to write your review regarding your recent experience with us. We are pleased to learn that you enjoyed your stay with us and liked our hotel location. Please rest assured that we are committed to providing the highest level of services and facilities to our guests at the Novotel Bangkok Sukhumvit 20. We are really looking forward to welcoming you back.Yours sincerely,

Dear Peter,Thank you very much for taking the time to review your recent experience with us. We are pleased to know that you enjoyed your experience and thank you for your valuable score, which will be shared with our team members.Please rest assured that we are committed to providing the highest level of services and facilities to our guests at Novotel Bangkok Sukhumvit 20.We look forward to welcoming you back.Yours sincerely,

Dear Emmanuel,Thank you very much for taking the time to review your recent experience with us. We are pleased to know that you enjoyed your experience and thank you for your valuable score, which will be shared with our team members.Please rest assured that we are committed to providing the highest level of services and facilities to our guests at Novotel Bangkok Sukhumvit 20.We look forward to welcoming you back.Yours sincerely,

Dear Ama,Thank you very much for taking the time to write your review regarding your recent experience with us.We are glad to learn that you enjoyed your stay, especially at our rooftop bar. Please rest assured that we are committed to providing the highest level of services and facilities to our guests, such as yourself at the Novotel Bangkok Sukhumvit 20. We look forward to welcoming you back soon.Yours sincerely,

Dear Mr. David,Thank you very much for your rating regarding your recent experience with us. Your review are important for us in ensuring that we provide the best level of service to our guests, such as yourself.Please rest assured that we are committed to providing the highest level of services and facilities to our guests at the Novotel Bangkok Sukhumvit 20. We are really looking forward to welcoming you back.Yours sincerely,

Dear David G,Thank you very much for taking the time to write your review regarding your recent experience with us.It is wonderful to hear that you enjoyed your stay and liked our location, cleanliness and staff. Your comments are very important to us as we strive to ensure that all our valued guests are provided with the best level of services. Thank you once again and we look forward to welcoming you back soon! Yours sincerely,

Dear Mr. Padolsky, Thank you very much for taking the time to write your review regarding your recent experience with us. We are pleased to know that you liked our room and hotel location. However we do apologize for any inconvenience you experienced during your stay, and we appreciate you bringing these concerns to our attention. Regarding the breakfast package, we have charged the price for an adult at 450 Baht which was agreed upon check in. For the laundry charge, our condition allows for a maximum of 15 pieces per bag, and charges are based on this standard. We sincerely apologize for any confusion and inconvenience caused. Please rest assure that the above matters have been shared with the Department concerned to ensure proper and clear communication to our valued guest.Once again, thank you for your valuable feedback and hope that you will give us another opportunity to be of service in the near future.Yours sincerely,

Dear Khun Sanjay, Thank you very much for taking the time to write your review regarding your recent experience with us. We are sorry to hear that your experience has not been met to your expectation. We would like to apologize for the inconvenience caused and your comments regarding the room requirement have been shared with the entire team. As we are full on your arrival day so we have only King bed available as per your booking and for extra bed we have the additional charge as per our staff informed upon check in. Once again, thank you for your valuable feedback and hope that you will give us another opportunity to be of service in the near future.Yours sincerely,

Dear Khun Lori,Thank you very much for taking the time to review your recent experience with us. We are pleased to know that you enjoyed your experience and thank you for your valuable score, which will be shared with our team members.Please rest assured that we are committed to providing the highest level of services and facilities to our guests at Novotel Bangkok Sukhumvit 20.We look forward to welcoming you back.Yours sincerely,

Dear Khun Roby Jody,We very much appreciate your score rating regarding your stay at the Novotel Bangkok Sukhumvit 20. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

Dear Janry Gabuyo,Thank you very much for taking the time to rate the score regarding your recent experience with us. We are very glad to learn that you had a pleasant stay. Your feedback is very important for us in ensuring that we provide the best level of service to our guests, such as yourself.Please rest assured that we are committed to providing the highest level of services and facilities to our guests at the Novotel Bangkok Sukhumvit 20. We look forward to welcoming you back.Yours sincerely,

Dear Khun Marisa,Thank you very much for taking the time to write your review regarding your recent experience with us. We are pleased to know that you had an enjoyable stay with us. Your comments are very important for us in ensuring that we provide the best level of service to our guests, such as yourself. Please rest assured that we are committed to providing the highest level of services and facilities to our guests for which the Novotel Bangkok Sukhumvit 20 is renown. We look forward to welcoming you back.Yours sincerely,

Dear Khun Luis,We very much appreciate your comments regarding your stay at the Novotel Bangkok Sukhumvit 20. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

Dear Khun Bianca,Thank you very much for taking the time to review regarding your recent experience with us. We are very glad to learn that you had a great experience and thank you for the wonderful score. Your review is very important for us in ensuring that we provide the best level of services and facilities to our guests, such as yourself at the Novotel Bangkok Sukhumvit 20. We look forward to welcoming you back.Yours sincerely,

Dear Suet Lai Candy,We very much appreciate your score rating regarding your stay at the Novotel Bangkok Sukhumvit 20. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

Dear Khun Stephen,Thank you very much for taking the time to write your review regarding your recent experience with us. We are very glad to learn that you had an enjoyable stay and thank you for the wonderful comments. These comments are very important for us in ensuring that we provide the best level of services and facilities to our guests, such as yourself at the Novotel Bangkok Sukhumvit 20. We look forward to welcoming you back.Yours sincerely,

Dear Khun Jonathan,Thank you very much for your rating regarding your recent experience with us. Your review are important for us in ensuring that we provide the best level of service to our guests, such as yourself.Please rest assured that we are committed to providing the highest level of services and facilities to our guests at the Novotel Bangkok Sukhumvit 20. We are really looking forward to welcoming you back.Yours sincerely,

Dear Khun Anthony,Thank you very much for taking the time to write your review of your recent experience with us. We are pleased to know that you had an enjoyable stay and thank you for your valuable comments and score, which will be shared with our team members.Please rest assured that we are committed to providing the highest level of services and facilities to our guests at Novotel Bangkok Sukhumvit 20.We look forward to welcoming you back.Yours sincerely,

Dear Ms. Lee Lian,Thank you very much for sharing the experience of your recent stay and please allow me to apologize for the inconvenience you experienced during the stay. As I have check with regards to the limousine booking, it revealed that the booking was made under your colleagues’ s name therefore, once you made enquiry for the limousine booking with your name we were not able to locate the booking, the team has been informed to be more careful and ensure to reconfirm all booking details correctly. The credit card matter has also been addressed with the concerned bank to rectify the problem immediately.We are sorry that during the time you stayed with us the Sky on 20 was closed for a private event, however, our Executive Lounge on the 25th floor was open as usual. We have also noted your feedback on the closure time of the lounge.Please rest assure that all your valuable feedback had been shared with the Department concerned for improvement to avoid future re-occurrences, as we are committed to providing the highest level of services and facilities to our guests for which the Novotel Bangkok Sukhumvit 20 is renown.Once again, Ms. Lee Lian, please accept our sincere apologies and we hope that you will give us another opportunity to be of your service in the near future. We look forward to welcoming you back.Regards,

Dear gs10728,Thank you very much for taking the time to write your review regarding your recent experience with us. We are pleased to learn that you enjoyed your stay with us and liked our hotel location.Please rest assured that we are committed to providing the highest level of services and facilities to our guests at the Novotel Bangkok Sukhumvit 20. We are really looking forward to welcoming you back.Yours sincerely,

Dear Khun Karen,Thank you very much for taking the time to write your review regarding your recent experience with us. We are pleased to learn that you had an enjoyable stay and thank you for the compliments on our breakfast. Your comments will be shared with our entire team.Thank you once again for the wonderful feedback and we look forward to welcoming you back soon! Yours sincerely,

Dear Khun Karen,We very much appreciate your score rating regarding your stay at the Novotel Bangkok Sukhumvit 20. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

Dear Khun J,Thank you very much for taking the time to rate the score regarding your recent experience with us. We are very glad to learn that you had a pleasant stay. Your feedback is very important for us in ensuring that we provide the best level of service to our guests, such as yourself.Please rest assured that we are committed to providing the highest level of services and facilities to our guests at the Novotel Bangkok Sukhumvit 20. We look forward to welcoming you back.Yours sincerely,

Dear Khun Mark,Thank you very much for taking the time to write your review regarding your recent experience with us. We are pleased to know that you had an enjoyable stay with us. Your comments are very important for us in ensuring that we provide the best level of service to our guests, such as yourself. Please rest assured that we are committed to providing the highest level of services and facilities to our guests for which the Novotel Bangkok Sukhumvit 20 is renown. We look forward to welcoming you back.Yours sincerely,

Dear Khun Rob,Thank you very much for taking the time to write your review regarding your recent experience with us. We have shared your compliments with the entire team, as it is such a joy to hear that you had an enjoyable stay. Thank you for the wonderful comments for our team member, as these comments are very important for us as we strive to ensure that all our valued guests are provided with the best level of services. Thank you once again and we look forward to welcoming you back soon! Yours sincerely,

Dear Khun Firozul, Thank you very much for taking the time to write your review regarding your recent experience with us. We are pleased to know that you had an enjoyable stay with us and thank you for the comments. Please rest assured that we are committed to providing the highest level of services and facilities to our guests, such as yourself at the Novotel Bangkok Sukhumvit 20.We look forward to welcoming you back.Yours sincerely,

Dear Khun Anju,We very much appreciate your review and score regarding your stay at Novotel Bangkok Sukhumvit 20.It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

Dear Khun Nicholas,Thank you very much for your rating regarding your recent experience with us. Your review are important for us in ensuring that we provide the best level of service to our guests, such as yourself.Please rest assured that we are committed to providing the highest level of services and facilities to our guests at the Novotel Bangkok Sukhumvit 20. We are really looking forward to welcoming you back.Yours sincerely,

Dear Khun Manivannan,Thank you very much for taking the time to write your review of your recent experience with us. We are pleased to know that you had an enjoyable stay and thank you for your valuable comments and score, which will be shared with our team members.Please rest assured that we are committed to providing the highest level of services and facilities to our guests at Novotel Bangkok Sukhumvit 20.We look forward to welcoming you back.Yours sincerely,

Dear Khun Kheng Wee,Thank you very much for taking the time to write your review regarding your recent experience with us. We are glad to learn that you enjoyed your stay. Please rest assured that we are committed to providing the highest level of services and facilities to our guests, such as yourself at the Novotel Bangkok Sukhumvit 20. We look forward to welcoming you back soon.Your Sincerely,

Dear Khun Shai,Thank you very much for taking the time to write your review regarding your recent experience with us.We are glad to learn that you enjoyed your stay, especially the pool and the rooftop bar. Please rest assured that we are committed to providing the highest level of services and facilities to our guests, such as yourself at the Novotel Bangkok Sukhumvit 20. We look forward to welcoming you back soon.Yours sincerely,

Dear Khun Beverly, Thank you very much for taking the time to write your review regarding your recent experience with us. We do apologize for the inconveniences you have experienced during your stay regarding the Food & Beverage. Please rest assured that the matter has been taken seriously and shared with the department heads concern for immediate improvement. Your comments are very important for us in ensuring that we provide the best level of service to our guests, such as yourself. Once again please accept our sincere apologies and we look forward to welcoming you back.Yours sincerely,

Dear Khun Wing Cheong,Thank you very much for taking the time to write your review regarding your recent experience with us. We are very glad to learn that you had an enjoyable stay and thank you for the wonderful comments. These comments are very important for us in ensuring that we provide the best level of service to our guests, such as yourself.Please rest assured that we are committed to providing the highest level of services and facilities to our guests at the Novotel Bangkok Sukhumvit 20. We look forward to welcoming you back.Yours sincerely,

Dear Khun Eyal,Thank you very much for taking the time to write your review of your recent experience with us. We are pleased to know that you had an enjoyable stay and thank you for your valuable comments and score, which will be shared with our team members. However we have noted for the pool area which also informed to the head of department for immediate improvement.Please rest assured that we are committed to providing the highest level of services and facilities to our guests at Novotel Bangkok Sukhumvit 20.We look forward to welcoming you back.Yours sincerely,

Dear Khun Kit Ying,We very much appreciate your score rating regarding your stay at the Novotel Bangkok Sukhumvit 20. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

Dear Khun Paul, Thank you very much for taking the time for your review regarding your recent experience with us. We are sorry to hear that your experience has not been to your expectation. We would like to apologize for the inconvenience caused and your score have been shared with the entire team and Management. It would be great if you can share more detail for our improvement.Once again, thank you for your valuable feedback and hope that you will give us another opportunity to be of service in the near future.Yours sincerely,

Dear Khun DuongKing,Thank you very much for taking the time to write your review of your recent experience with us. We are pleased to know that you had an enjoyable stay and thank you for your valuable comments and score, which will be shared with our team members.Please rest assured that we are committed to providing the highest level of services and facilities to our guests at Novotel Bangkok Sukhumvit 20.We look forward to welcoming you back.Yours sincerely,

Dear Khun Austin,Thank you very much for taking the time to write your review regarding your recent experience with us. We are very glad to learn that you had an enjoyable stay and thank you for the wonderful comments. These comments are very important for us in ensuring that we provide the best level of services and facilities to our guests, such as yourself at the Novotel Bangkok Sukhumvit 20. We look forward to welcoming you back.Yours sincerely,

Dear Khun Royston,Thank you very much for taking the time to write your review regarding your recent experience with us. We are glad to learn that you enjoyed your stay and liked our hotel location. Please rest assured that we are committed to providing the highest level of services and facilities to our guests, such as yourself at the Novotel Bangkok Sukhumvit 20. We look forward to welcoming you back soon.Your Sincerely,