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Great location. Fantastic staff! Would love to come again!

โรงแรมดีมากๆ เงียบสงบ อยู่ห่างจากเมืองนิดหน่อยแต่ในระยะเดินสบายๆ

The hotel is awesome. The rooms are very clean and well-decorated. However, from a 5-star hotel, you expect a 5-star experience in all aspects, not just in the room or the facilities. Unfortunately, the hotel fails to deliver that: 1. The staff were very kind, but it was insanely difficult—and sometimes impossible—to communicate with them in English. They either didn’t understand or provided wrong information, which became quite frustrating as it kept happening all the time 2. I was disappointed with the concierge services I received:
a. We asked for a car to take us to specific sights. They informed us about the price (quite expensive, but okay), but at the end of the tour, the driver told us that it was supposed to last fewer hours and asked us for more money—this is inexcusable for a 5-star hotel
b. When I checked in, the reception staff informed me that there is a shuttle bus service to downtown at specific times, and if I wanted a transfer outside of these hours, I should WhatsApp them at least 30 minutes before. I asked them one night for a transfer at a specific time and they replied to me at 6:00 am (when I was sleeping) saying that they could not offer me the service. When I went to the front desk to ask for clarifications, they told me that they don’t even offer this service. What can I say about the 5-star experience after this? 3. I visited the pool to relax. Unfortunately, there were kids screaming, and the echo made it hard for me to stay for more than 10minutes