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"Overall we really enjoyed our stay. The views were spectacular and the location was excellent! Our room was modern and clean and the staff were friendly and accommodating. A couple things to note (as to why I’m not giving 5 stars); the pre-trip communication wasn’t the best, as I tried on numerous occasions to contact the hotel with questions regarding transfers. Also on one of the days, we were enjoying the infinity pool, but a multi-generational family arrived and at least 20 kids were very noisy and disruptive in the pool. They completely took over so we had to leave the pool area as it was unbearable. It ruined what was to be a relaxing pool day. "

"If you are looking for R&R, this place is for you, provided you can handle stairs. Our room was spacious and the sea view was beautiful. We had room 111. We truly believe it is the worst room they have. We were forewarned during check in that it was a distance away and involved stairs, but was the room that fit with our booking of king bed and sea view. We had 54 stairs to climb from our rm to the main lobby. 35 stairs to the restaurant. We couldn’t get to anything without stairs. We even had to go up one set of stairs and down another to get to the pool. We also like to sit out on our balcony after returning from the pool. Our balcony was directly above a staff area, so at times, was quite noisy. (Voices, a noisy water pump (?) I don’t know what the phone ext. was for our rm, but twice in 9 nights we received calls from other guests. The first was around midnight asking for water to be sent to their room. The second was at 1:45 am asking for help with their luggage. Both times we were sleeping. Speaking of pools, they are lovely (but in need of some work). Again, 8 steps down to the infinity pool and another 22 to the lower pool. Kudos to the chefs! We didn’t have one single meal that wasn’t delicious! Our second last night, we saw a daytime activity schedule at the top of the stairs near the lobby bar. Who knew!? They offer currency exchange, but not for Canadian $ There is literally nothing to do here. Beautiful place but 10 nights was too long. "

"Fantastic hotel. Excellent customer service. Highly recommend staying here. "

"This is a beautiful hotel on the beach. Pool is nice and rooms are very nice. Only complaint would be that they don’t serve alcohol on this property so have to go next door or down walking street. We aren’t big drinkers but it would have been nice to have a drink by the pool. Having said that we would probably stay here again. Definitely looked like the nicest hotel on the little strip "

"The stay was quite good. The reception and lounge area do need fans as it was too hot to be there at the lounge."

"Good location, swimming pool is nice. Big parking area in front "

"Its not the best layout to get our room. Also main disappointing thing is theres not spa even though on website it advertise there is. So felt bjt duped and false advertisement. But the location is good close to everything. "

"Horrible experience overall. The only positive thing was the architecture which was very nice. However, they only have one elevator near the lobby. If you have mobility issues, you will have to walk up two or three floors or walk a long way to the one elevator and back to your room. Worst hotel in our trip. Definately not 5 stars. The drink prices are ridiculous for Thailand and closer to NYC. Everyone leaves the resort for dinner and the place is totally dead. They would not even arrange transportation to the next resort or offer help. We had to do it all ourselves. Other resorts were much much more helpful. The beach is just horrible. It is rocky and it has a large commercial dock with cargo ships being loaded and off loaded. You also cross a busy and noisy street. Not nearly enough chairs at the pool and maybe 15 at the beach. No beach umbrellas. Just not a pleasant experience. If I could give it zero stars, I would."