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Reviews of Hampton Inn & Suites Albany-Downtown

2.5 out of 5
Hampton Inn & Suites Albany-Downtown
25 Chapel St, Albany, NY

Reviews

8.4

Very good

Rating 10 - Excellent. 537 out of 1001 reviews" "
Rating 8 - Good. 252 out of 1001 reviews" "
Rating 6 - Okay. 104 out of 1001 reviews" "
Rating 4 - Poor. 58 out of 1001 reviews" "
Rating 2 - Terrible. 50 out of 1001 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Linda

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the included breakfast. The front desk staff was friendly and very helpful. Wish they had a shuttle to/from the airport though. I liked the diversify and woman manager who allowed late check out.
Stayed 1 night in May 2024

10/10 Excellent

Michael

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The staff at this hotel was the friendliest I’ve ever encountered at a hotel anywhere in the world. That goes from the front desk, the food servers, and the other employees we met during our stay.
Stayed 1 night in Apr 2024

8/10 Good

Jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing is good
Stayed 3 nights in May 2024

10/10 Excellent

Alexandra, Hamilton

Liked: Staff & service, property conditions & facilities
Casey at the front desk was lovely, hotel was safe and quiet and had a good breakfast
Stayed 1 night in Apr 2024

10/10 Excellent

Keith, Peru

Stayed 1 night in May 2024

10/10 Excellent

Lauren

Liked: Property conditions & facilities
It was convenient to my planned events.
Stayed 3 nights in May 2024

10/10 Excellent

Alicia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Would stay there again!
Stayed 1 night in May 2024

8/10 Good

Daniel

Liked: Staff & service
Stayed 1 night in Apr 2024

8/10 Good

Marc

Liked: Cleanliness
Stayed 1 night in May 2024

10/10 Excellent

Shawn

Liked: Cleanliness
Stayed 2 nights in Apr 2024

10/10 Excellent

Christabelle

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and clean rooms. Free breakfasts were a plus!
Stayed 4 nights in Apr 2024

10/10 Excellent

Jordan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff!! Very easy experience!!
Stayed 1 night in Apr 2024

10/10 Excellent

Andrea

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Great location. Friendly staff
Stayed 1 night in Apr 2024

10/10 Excellent

Keith

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The greeting staff was excellent! The whole hotel was very clean. The location is super convenient to all the music venues especially Empire Live! Love the bar scene. There are many choices and most are within walking distance. I loved that there is valet parking provided by the hotel.
Stayed 1 night in Apr 2024

10/10 Excellent

Luis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You can find parking everywhere, great city to visit
Stayed 1 night in Apr 2024

8/10 Good

Steven

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The site was easy to access from the highway. I dod not like the inconvenience of not having my car keys available without stopping at the valet office. I did not expect a parking fee of 18 dollars a day. The room was fine and spacious. The breakfast spread was excellent.
Stayed 2 nights in Apr 2024

10/10 Excellent

Amanda

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was wonderful!
Stayed 1 night in Apr 2024

8/10 Good

Doug

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean, and close to entertainment/restaurants.
Stayed 1 night in Apr 2024

10/10 Excellent

Toohey

Stayed 1 night in Apr 2024

10/10 Excellent

Bonnie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved how close it was to MVP arena. Did not like that the bar only opened at 5 pm and was booked so you couldnt even have a drink in your own hotel.
Stayed 1 night in Apr 2024

10/10 Excellent

paul

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Maulana

Stayed 1 night in Apr 2024

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Carlos

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff given the extra mile. Worth to go back.
Stayed 1 night in Apr 2024

10/10 Excellent

Whitney

Travelled with group
Went to a concert at the Empire Live, could not have had a better location. You pull into the little over hang to check in and we dealt with the nicest lady, Amanda! Then a vallet comes and takes your car, Mike was sooo cool and he even rolled out windows up in case it rained. We forgot our phone chargers and a guy in the vallet who looked like Aladan was super friendly. Then at the front desk Maurice was very informative about local spots for us to check out. The next morning we go to breakfast which was very nice by the way and a really nice man named Ahamed Hussein randomly brings me a fresh cup of orange juice and smiled at me and asked if there was anything else I needed, we made small talk and before I left he gave me a banana “for the road” and I have to say he was hands down the sweetest man alive! Give that man a raise! Upon check out we encountered Kabeer and Casey and they were so cool and friendly and we left the Hampton Inn feeling like we just checked out of a really close friends mansion! Best hotel experience yet!
Stayed 1 night in Apr 2024

10/10 Excellent

Anne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Priced well! The included breakfast great!
Stayed 1 night in Apr 2024

10/10 Excellent

Jay

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located in downtown Albany. Close to many bars and restaurants and quick access to the interstate
Stayed 1 night in Apr 2024

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice people, nice lobby, nice room.
Stayed 1 night in Apr 2024

6/10 Okay

Gloria

Disliked: Property conditions & facilities
Stayed 2 nights in Apr 2024

8/10 Good

Samantha

Liked: Cleanliness
Stayed 1 night in Apr 2024

10/10 Excellent

Randi

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, quiet, safe property!
Stayed 4 nights in Mar 2024

8/10 Good

Deborah

Stayed 3 nights in Mar 2024

10/10 Excellent

Michael

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Nice convenient spot in downtown Albany. Parking was a bit much with their rules of kicking you out by noon. $18 fee daily
Stayed 1 night in Mar 2024

10/10 Excellent

Jorgen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Alissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Jean-Francois

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay !!
Stayed 1 night in Mar 2024

10/10 Excellent

Melanee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

garret

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to our trip
Stayed 2 nights in Mar 2024

10/10 Excellent

Arianna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and professional, particularly Casey at front desk, very kind and helpful!
Stayed 1 night in Mar 2024

8/10 Good

lukira

Liked: Cleanliness, staff & service, property conditions & facilities
The front desk and valet staff were wonderful and helpful. I diid not appreciate the lack of flexibility for early check in with a $50 fee. The onsite bar was a pleasant surprise with a great atmosphere and good food.
Stayed 1 night in Mar 2024

10/10 Excellent

Kirsten

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was very clean with friendly staff. We used the valet parking which made it a lot easier to not have to think about parking. Since we could walk to restaurants and out venue the vehicle was not needed again until we left. Breakfast was good with many options.
Stayed 1 night in Mar 2024

6/10 Okay

Norm

Travelled with family, Travelled with family and small children
Liked: Property conditions & facilities
Disliked: Cleanliness
The hotel and desk staff were nice but more dining space is required in the morning. Also dining staff weren’t super responsive.
Stayed 1 night in Dec 2023

10/10 Excellent

Chris

Liked: Staff & service, amenities, property conditions & facilities
I like staying there because everything is walkable. I dont like $18.00 a nigh parking fee
Stayed 1 night in Mar 2024

10/10 Excellent

Paula

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean facility with friendly staff. Great location!
Stayed 1 night in Mar 2024

8/10 Good

Diana, North Arlington

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024

10/10 Excellent

Robin

Travelled with partner
Clean establishment courteous staff! Location close to everything!!
Stayed 1 night in Feb 2024

8/10 Good

Abisola

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was nice and the property was clean. The breakfast sadly was not up to snuff. It was cold and mostly inedible
Stayed 4 nights in Feb 2024

10/10 Excellent

Dr Jackie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good. Nice rooms, breakfast, quiet, and clean, with all the amenities needed to stay up-to-date on business. There was a shuttle bus provided for this past caucus weekend, but the hotel did not make this information known, and the tv should have a way to login to streaming accounts.
Stayed 3 nights in Feb 2024

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

MITCHELL M

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Jan 2024