Search Hotels Near Alaïa Chalet, Lens

"Positives were friendly staff on the whole and good restaurant Negatives were lack of good window blinds and poor choice at breakfast with poor quality coffee. Also, hotel shuttle bus was not readily available ."

"Yes and didn’t apply"

"Great location and exceptionally helpful staff. The shuttle service around the resort was fabulous. Room was as very comfortable with a lot of useful storage. The only downside is that the spa area and pool were a little small and tired with nowhere to really lounge by the pool. The rest of the amenities overwhelmingly made up for that aspect. Will certainly return! "

"The positives are straightforward: excellent location, parking, rooms are modern and fresh, and a pool area that is new. Breakfast is no better than what you would expect in a decent 3-star hotel. Lunch consists of a static menu of 6–7 dishes that does not change. Dinner is buffet-style with “ok” food quality — all far from what this hotel price point suggests. For us, the most disappointing part of the experience was the handling of allergies and intolerances. We gave advance notice before booking. The kitchen was unwilling to prepare something as simple as a fried egg or omelet adapted to my son’s needs. That is not a complex request. It is basic hospitality. Our complaint was noted, but nothing changed."

"Everything exceptional!"

"Excellent staff, nice room, good parking, convenient location"

"Big rooms very conveniant to go anywhere with car."

"It was a perfect quiet hotel within walking distance of my family. The view was great. The apricot jam at breakfast was amazing. "