"Pros:
• The villa is very clean and spacious. The view from the windows is beautiful — you can even see the snowy mountains.
• The staff is kind and helpful.
Cons:
• A smartphone is provided for communication with the staff, but we didn’t receive a response when we sent a question at night.
• The latest check-in time is 10:00 PM, which is not very traveler-friendly. That said, the staff did agree to wait for us when we called to ask about checking in at 10:30 PM."
"The hotel is kids-friendly so I highly recommend this place for families who are looking for an onsen stay that welcomes children. The hotel itself is very big and offers various activities. I wish they could improve the traffic at the breakfast buffet. We had to wait for 10-15 mins but it's closed at 9am sharp which meant we had little time to enjoy our breakfast. Will definitely go back when we visit Nagono again."
