"Pros:
• The villa is very clean and spacious. The view from the windows is beautiful — you can even see the snowy mountains.
• The staff is kind and helpful.
Cons:
• A smartphone is provided for communication with the staff, but we didn’t receive a response when we sent a question at night.
• The latest check-in time is 10:00 PM, which is not very traveler-friendly. That said, the staff did agree to wait for us when we called to ask about checking in at 10:30 PM."
"Merveilleux endroit dans la nature au calme et très joliment decoré.
Nao et sa fille Aloha nous ont chaleureusement accueilli et ont fait en sorte qu’on se sente tout de suite à l’aise.
Le petit déjeuner était délicieux, nous avons déjà hâte de revenir pour un plus long séjour."
"The hotel is kids-friendly so I highly recommend this place for families who are looking for an onsen stay that welcomes children. The hotel itself is very big and offers various activities. I wish they could improve the traffic at the breakfast buffet. We had to wait for 10-15 mins but it's closed at 9am sharp which meant we had little time to enjoy our breakfast. Will definitely go back when we visit Nagono again."
