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I was put in what I have to hope is the worst room at the hotel: first floor, directly next to the exterior door to the parking lot and the sprinkler room. Some sort of extremely loud grinding motor started at 1 AM and continued all night. The hotel is in really rough shape. I’ll look elsewhere in the future.
I really enjoyed my stay here. Check-in was easy. Room was quiet and incredibly spacious. Bed was comfortable. Air conditioner worked really well. Overall a great experience. Only negative things I can say is that water from the shower got all over bathroom floor. However, I was in a handicap accessible room so that was probably just a quirk of the room.
Rory
Stayed 2 nights in Apr 2024
Response from General Manager on 8 May 2024
Rory, thank you for sharing feedback about your experience.
10/10 Excellent
Jesse
Travelled with family, Travelled with family and small children, Travelled with pets
Staff was friendly and helpful from when we walked in to when we checked out. Room was spacious and exactly as advertised. Shower was fantastic.
All in all, great stay. Will stay there again.
Jesse
Stayed 2 nights in Apr 2024
Response from General Manager on 8 May 2024
Thank you so much Jesse, we take pride in providing great service! I am so glad you enjoyed the room and had a positive experience overall.
Clean and beautiful room, lots of space. Breakfast was great.
Yina
Stayed 1 night in Apr 2024
Response from General Manager- Rosemary on 20 Apr 2024
Thank you!!! I agree, the rooms here are beautiful and spacious. The breakfast team appreciates the feedback, they work really hard to provide a lovey experience for you to enjoy.
8/10 Good
Kylie
Travelled with family, Travelled with group
14 Apr 2024
Liked: Cleanliness, staff & service, amenities
Great place to stay!
Kylie
Stayed 2 nights in Apr 2024
Response from General Manager on 20 Apr 2024
Thank you! We think it's a great place to stay too :)
2/10 Terrible
Jessica
14 Apr 2024
Disliked: Staff & service
Front desk is rude after expression of a noise disturbance.
Jessica
Stayed 1 night in Apr 2024
Response from General Manager on 21 Apr 2024
Dear Jessica, I am sorry to hear that you felt that way. The hotel staff are trained to do their best handling tough situations. I am sorry for the experience you had. Thank you for letting us know about a disturbance.
Sukumar, if you have time please reach out so we can further discuss your experience.
2/10 Terrible
Jessica
Travelled with family
14 Apr 2024
Disliked: Staff & service, amenities
Property was ok. Pillows are tiny for a king size bed! Front desk rep is patrolling the hallways like he’s security asking questions made me feel uncomfortable. Won’t stay here again !
Jessica
Stayed 1 night in Apr 2024
Response from General Manager on 21 Apr 2024
Thanks for letting us know you thought the property was ok. We frequently inspect our hotel, walking the hallways multiple times throughout the day to ensure we are maintaining cleanliness and quality standards. I am sorry to hear that you felt uncomfortable. Thanks for taking the time to let us know.
Response from Rosemary- General Manager on 8 Apr 2024
Karen, Thanks for filling out a survey. We appreciate your feedback. Our team works really hard and I am so glad you noticed the room was nice and clean!
I usually like staying at Hyatt house, however the shower at this location was stained . Between the stillws
stephanie
Response from Rosemary- General Manager on 8 Apr 2024
Stephanie, Sorry to hear about your experience. We have located the room and addressed this concern with the housekeeping department. Thank you for your feedback.
The hotel and the rooms are very clean only thing is the chlorine in the pool smells alittle too strong
escarlyn
Stayed 2 nights in Mar 2024
Response from Rosemary- General Manager on 8 Apr 2024
Thank you for writing a review Escarlyn. We shared your feedback with the maintenance team to address the concerns about the pool. We are glad you noticed the rooms are very clean!
We stayed at the Hyatt for a night which wasn’t enough to really explore the premises and facilities, however the check in process was seamless and we had a good stay. We had the studio king room. It was really nice and clean. Photos didn’t do it justice. The front desk person who checked us in was really friendly and helpful.
Mersiha
Stayed 1 night in Mar 2024
Response from General Manager on 21 Apr 2024
THANK YOU! I am so glad you had an excellent stay. We tried to provide great pictures on our website but I agree with your comment "photos didn't do it justice". The rooms are so nice and spacious. I especially enjoy the 360 degree sunset view here- it is stunning.