ล็อบบี้

รีวิว เรดรูฟอินน์พลัส+ เวสต์ปาล์มบีช

2.5 out of 5
เรดรูฟอินน์พลัส+ เวสต์ปาล์มบีช
2421 Metrocentre Boulevard, I-95 at 45th Street, Exit #74, West Palm Beach, FL

รีวิว

6.0
คะแนน 10 - ดีเลิศ 222 จาก 1000 รีวิว" "
คะแนน 8 - ดี 185 จาก 1000 รีวิว" "
คะแนน 6 - พอใช้ 190 จาก 1000 รีวิว" "
คะแนน 4 - แย่ 166 จาก 1000 รีวิว" "
คะแนน 2 - แย่มาก 237 จาก 1000 รีวิว" "

6.0/10

ความสะอาด

7.2/10

พนักงานและบริการ

5.8/10

สิ่งอำนวยความสะดวก

5.8/10

สภาพของที่พักและสิ่งอำนวยความสะดวก

6.2/10

ความเป็นมิตรต่อสิ่งแวดล้อม

รีวิว

6/10 พอใช้

Roxane

ไม่ชื่นชอบ: ความสะอาด, พนักงานและบริการ
No one to clean your room don't worth the price
เข้าพัก 2 คืน, เมษายน 2024
การตอบกลับจาก Adraine Rediresponse Specialist วันที่ 29 เม.ย. 2024
Dear Roxane, Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ WEST PALM BEACH. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the lack of cleanliness of the room. We are sorry for the inconvenience caused. Your feedback is important to Red Roof, and we’ll take your comments into consideration to make changes to improve our customer experience. On your next stay we recommend that you communicate all issues to our front desk staff, so they are able to have your concerns addressed. Your feedback is crucial in helping us provide a better experience for our guests, and we hope to welcome you back for a more seamless stay.Sincerely,AdraineRed Roof Management Rediresponse Specialist

8/10 ดี

Roxane

เข้าพัก 2 คืน, เมษายน 2024
การตอบกลับจาก LaTunde RediResponse Specialist วันที่ 27 เม.ย. 2024
Hello Roxane, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ WEST PALM BEACH and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

2/10 แย่มาก

Alexander

เดินทางกับครอบครัวและเด็กเล็ก
ไม่ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
Mal olor, demasiado caro por las malas condiciones del hotel y su servicio
เข้าพัก 1 คืน, เมษายน 2024
การตอบกลับจาก Oshane RediResponse Specialist วันที่ 23 เม.ย. 2024
Estimado Alejandro,Gracias por tomarse el tiempo de contarnos su experiencia en RED ROOF PLUS+ WEST PALM BEACH. Lamento que tu experiencia no haya cumplido con tus expectativas. Acepte nuestras más sinceras disculpas por el mal olor que describió junto con el estado del hotel y su servicio que no están a la altura de sus estándares. Red Roof se esfuerza por ofrecer a los huéspedes todas las comodidades del hogar, por lo que me decepciona ver su puntuación de 1/5.Nos encantaría tener otra oportunidad de brindarle una mejor experiencia en nuestro hotel la próxima vez que visite la ciudad.Very truly yours,OshaneRed Roof ManagementRediResponse Specialist

10/10 ดีเลิศ

Darwin

ชื่นชอบ: ความสะอาด, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
Nice and clean
เข้าพัก 10 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Nishaye RediResponse Specialist วันที่ 18 เม.ย. 2024
Hello Darwin, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ West Palm Beach. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit, prompting your 5/5 rating. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

6/10 พอใช้

Juan

เดินทางกับครอบครัวและเด็กเล็ก
ไม่ชื่นชอบ: ความสะอาด, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
Room was dirty smell bad the floor an bathbroom was durty
เข้าพัก 2 คืน, เมษายน 2024
การตอบกลับจาก OnielRediresponse Specialist วันที่ 17 เม.ย. 2024
Thank you Juan, for taking the time to write a review of your stay at the Red Roof Inn PLUS+ West Palm Beach. Please accept our most sincere apologies for the concern you mentioned regarding the cleanliness of the room you were assigned. Know that at RedRoof your feedback is appreciated and will be taken into consideration to makes changes to ensure your satisfaction.Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OnielRedRoof ManagementRediresponse Specialist

2/10 แย่มาก

Lourdes M.

เดินทางกับครอบครัว
ชื่นชอบ: พนักงานและบริการ
ไม่ชื่นชอบ: ความสะอาด, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
This is the dirtiest hotel I’ve been. Mind you I knew not to expect a 5 class hotel, not even a 3 starts hotel , but I was at least expecting a clean place. The bathroom was dirty, dirty floor, the bathtub was not clean, old and raggedy appliances. Each room had a horrible smell, like moldy , stinky, dusty . It was bad
เข้าพัก 2 คืน, เมษายน 2024
การตอบกลับจาก OnielRediresponse Specialist วันที่ 17 เม.ย. 2024
Hi Lourdes,Thank you for taking the time to write a review of your stay at the Red Roof Inn PLUS+ West Palm Beach. Please accept our most sincere apologies for the concerns you described regarding the cleanliness of the room you were assigned. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OnielRedRoof ManagementRediresponse Specialist

2/10 แย่มาก

Rachel

เดินทางกับคู่รัก
ไม่ชื่นชอบ: ความสะอาด, สภาพของที่พักและสิ่งอำนวยความสะดวก
The hallways smelt like mildew and the room smelled like smoke really bad. We could not even stay because the smell affected my asthma so we had to leave and find somewhere else.
เข้าพัก 2 คืน, เมษายน 2024
การตอบกลับจาก Xao RediResponse Specialist วันที่ 15 เม.ย. 2024
Thank you for taking the time to tell us about your experience at the Red Roof Inn PLUS+ West Palm Beach, Rachel. I am sorry that your experience did not meet your expectations. You stated that the smoke smell in the room and the poor hallway smell hindered your stay. In an effort to rectify these in a timely manner, I have shared your comments with the property.Thanks to your feedback, Red Roof can work towards making the necessary changes. It would be our pleasure to provide you with better stays going forward.Very truly yours,XaoRed Roof ManagementRediResponse Specialist

2/10 แย่มาก

Nellie

เดินทางกับคู่รัก
ไม่ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
When we enter the hotel lobby was a strong smell, bad smell. The floor was dirty specially in the bathroom.
เข้าพัก 2 คืน, มีนาคม 2024
การตอบกลับจาก Adraine Rediresponse Specialist วันที่ 8 เม.ย. 2024
Dear Nellie, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF PLUS+ WEST PALM BEACH. Please accept our sincerest apologies for the hotel lobby that had a bad smell and the lack of cleanliness of the floor especially for the bathroom. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,AdraineRed Roof ManagementRediresponse Specialist

8/10 ดี

Normand

ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก
Unique :très grand lit confortable et très grande douche le moins :insonorisation avec la chambre communicante
เข้าพัก 10 คืน, มีนาคม 2024
การตอบกลับจาก Gabrielle RediResponse Specialist วันที่ 2 เม.ย. 2024
Merci d'avoir pris un moment pour laisser un avis, Normand. Le personnel et moi-même du Red Roof Inn PLUS+ West Palm Beach apprécions votre note de 4/5 suite à votre séjour. Je suis heureuse que notre lit grand et confortable ainsi que notre grande douche vous aient plu. Cependant, vous avez indiqué que l'insonorisation avait besoin d'être améliorée. Votre satisfaction est importante pour Red Roof, c'est pourquoi nous prendrons en compte les commentaires que vous avez fournis dans le but d'apporter des améliorations afin de garantir que nous offrons une expérience exceptionnelle à nos clients à l'avenir.Merci encore d'avoir partagé votre expérience. Nous espérons que vous nous donnerez l'opportunité de vous offrir un séjour encore meilleur lors de votre prochaine visite dans la région.Sincèrement,Gabrielle Red Roof Management RediResponse Specialist

8/10 ดี

adalberto

ชื่นชอบ: สภาพของที่พักและสิ่งอำนวยความสะดวก
Ok
เข้าพัก 2 คืน, มีนาคม 2024
การตอบกลับจาก Chirell RediResponse Specialist วันที่ 1 เม.ย. 2024
Dear Adalberto,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ West Palm Beach. It is very gratifying to read that you had a great encounter with us and we really appreciate your kind comments about your stay being okay. Your feedback is essential as we strive to provide a clean, comfortable, values-based stay to all guests.Redroof can’t wait to see you Under Our Roof soon, where we can continue to offer you a clean and comfortable stay at an affordable price!Sincerely,ChirellRed Roof ManagementRediResponse Specialist

4/10 แย่

MICHAEL

เดินทางเพื่อธุรกิจ
ไม่ชื่นชอบ: ความสะอาด, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
rooms were not very clean and had to change one of the two due to extensive smoke smell, and was supposed to be a non smoking facility, it was not for sure
เข้าพัก 2 คืน, มีนาคม 2024
การตอบกลับจาก Tianna RediResponse Specialist วันที่ 27 มี.ค. 2024
Dear Michael, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ West Palm Beach. You indicated that you were unsatisfied with the cleanliness of the room and the odor of the room. Red Roof strive to provide guests with all the comforts of home, so I am disappointed to see your 2/5 score. We will take your comments into consideration to make changes to improve our customer experience. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,TiannaRed Roof ManagementRediResponse Specialist

4/10 แย่

Brenda

ไม่ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก
เข้าพัก 2 คืน, มีนาคม 2024
การตอบกลับจาก Tianna RediResponse Specialist วันที่ 25 มี.ค. 2024
Hello Brenda,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ West Palm Beach. I'm disappointed to see that your stay was less than ideal that prompted a 2/5 score. In the future, please consider adding comments to your survey to let us know where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,TiannaRed Roof ManagementRediResponse Specialist

8/10 ดี

Esther

เดินทางกับคู่รัก
ชื่นชอบ: พนักงานและบริการ, สิ่งอำนวยความสะดวก
ไม่ชื่นชอบ: สภาพของที่พักและสิ่งอำนวยความสะดวก
Endroit vieillot manque d'entretien mais propre
เข้าพัก 1 คืน, มีนาคม 2024
การตอบกลับจาก Gabrielle RediResponse Specialist วันที่ 25 มี.ค. 2024
Chère Esther,Tout le monde ici au Red Roof Inn PLUS+ West Palm Beach était fier de voir votre note de 4/5. Je suis heureux que vous ayez trouvé notre hôtel propre. Cependant, vous avez déclaré que l'hôtel manquait d'entretien. Notre équipe Red Roof s'engage à satisfaire nos clients, vos commentaires seront donc pris en considération car ils nous aideront à améliorer notre expérience client.Merci encore d'avoir partagé votre expérience. Nous espérons que vous nous donnerez l'opportunité de vous offrir un séjour encore meilleur lors de votre prochaine visite dans la région.Sincèrement,GabrielleRed Roof ManagementRediResponse Specialist

8/10 ดี

Davalda

เดินทางกับคู่รัก
ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
I i didn't like was the shower head has no water pressure
เข้าพัก 2 คืน, มีนาคม 2024
การตอบกลับจาก Kerry-Lee RediResponse Specialist วันที่ 19 มี.ค. 2024
Dear Davalda,Thank you for your participation in our guest survey after you experience with us at the RED ROOF PLUS+ WEST PALM BEACH. We appreciate your almost perfect scoring. However, you did not like that the shower head had no water pressure. Please accept our apologies for any inconvenience caused. Feedback from our guests is always welcome as we seek to continually improve.Thank you for your feedback. We hope to host you again soon.Sincerely,Kerry-LeeRed Roof ManagementRediResponse Specialist

4/10 แย่

Karen, Riva

เดินทางกับครอบครัว
ไม่ชื่นชอบ: ความสะอาด, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
Definitely not a Red Roof Plus property - pictures on website very misleading - was charged for early checkin and because we left at 4am - the front desk was not manned so we were charged $3 a day to use the safe - that we never touched. Not a safe location - would not recommend to ANYONE!
เข้าพัก 2 คืน, มีนาคม 2024
การตอบกลับจาก Kerry-Lee RediResponse Specialist วันที่ 18 มี.ค. 2024
Dear Karen, Thank you for taking the time to tell us about your experience at the RED ROOF PLUS+ WEST PALM BEACH. I am sorry that your experience was less than ideal due to the mentioned situation. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and all the best in your future travels. Very truly yours, Kerry-Lee Red Roof ManagementRediResponse Specialist

10/10 ดีเลิศ

Jeanette

เดินทางกับคู่รัก
ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
Great customer service
เข้าพัก 2 คืน, มีนาคม 2024
การตอบกลับจาก Oshane RediResponse Specialist วันที่ 17 มี.ค. 2024
Dear Jeanette, Thank you for taking the time to complete our guest survey. We appreciate your comments following your recent stay at the RED ROOF PLUS+ WEST PALM BEACH regarding the great service. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Oshane Red Roof ManagementRediResponse Specialist

4/10 แย่

Thomas W

เดินทางกับครอบครัว
ชื่นชอบ: พนักงานและบริการ
ไม่ชื่นชอบ: สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
A red roof inn is a basic, no frills hotel. Nothing wrong with that if you are just looking for a place to lay your head...if you need as lot of amenities, red roof should not be your choice. I would have give this location a higher rating, but we found this facility to be pretty sketchy because many of the hotel "guests" appeared more like they were full time residents. I would note the staff was very friendly and helpful and there is security on site. It served out purpose for this quick trip to Palm Beach
เข้าพัก 2 คืน, มีนาคม 2024

10/10 ดีเลิศ

Demetris

ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก
เข้าพัก 1 คืน, ธันวาคม 2023
การตอบกลับจาก Carla RediResponse Specialist วันที่ 17 มี.ค. 2024
Hello Demetris, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ West Palm Beach and I appreciate your 5/5 score following your stay. At Red Roof, we aim to deliver a great experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,CarlaRed Roof ManagementRediResponse Specialist

2/10 แย่มาก

Jennie

เดินทางกับสัตว์เลี้ยง, เดินทางกับคู่รัก
ไม่ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
This property was horrible. As we pulled up, that should have been my first clue. People standing right outside their door smoking. My husband walked u to our room and the cigarette smell was so bad we couldn’t stay. When we asked for another room the lady said all the rooms smell that way. I wish there could be some way to tell when a hotel has more long term occupants than overnight guests. There was a definite “vibe” around the property that this was there hangout. Would absolutely NOT recommend
เข้าพัก 1 คืน, มีนาคม 2024
การตอบกลับจาก OnielRediresponse Specialist วันที่ 16 มี.ค. 2024
Hi Jennie,Thank you for taking the time to write a review of your stay at the Red Roof Inn PLUS+ West Palm Beach. Please accept our most sincere apologies for the concern you described regarding the smell the room had. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OnielRedRoof ManagementRediresponse Specialist

4/10 แย่

ein

ไม่ชื่นชอบ: ความสะอาด, สภาพของที่พักและสิ่งอำนวยความสะดวก
เข้าพัก 2 คืน, มีนาคม 2024
การตอบกลับจาก Carla RediResponse Specialist วันที่ 17 มี.ค. 2024
Hello Ein, Thank you for taking a moment to complete our survey. At the Red Roof Inn PLUS+ West Palm Beach we strive to provide guests with all the comforts of home, so I am disappointed to see your 2/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,CarlaRed Roof ManagementRediResponse Specialist

10/10 ดีเลิศ

Bruce

ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก
Safe neighborhood.
เข้าพัก 1 คืน, มีนาคม 2024
การตอบกลับจาก Samantha RediResponse Specialist วันที่ 15 มี.ค. 2024
Dear Bruce,Thank you for taking the time to write a review of your stay at the RED ROOF PLUS+ WEST PALM BEACH. It's great to see you enjoyed your stay, resulting in a 5/5 score. We're also happy you found the neighborhood in which we reside to be safe. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area. Sincerely,SamanthaRed Roof ManagementRediresponse Specialist

2/10 แย่มาก

Jessa

เดินทางเพื่อธุรกิจ, เดินทางกับคู่รัก
ชื่นชอบ: พนักงานและบริการ
ไม่ชื่นชอบ: สภาพของที่พักและสิ่งอำนวยความสะดวก
The facility was not cleaned and had a very bad odor. There was not a feeling of safety upon entering.
เข้าพัก 2 คืน, มีนาคม 2024
การตอบกลับจาก Recordo, Rediresponse Specialist วันที่ 14 มี.ค. 2024
Dear Jessa,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ West Palm Beach. Hearing that you felt unsafe with us was saddening to read. I'm sorry to hear that you encountered unclean conditions and a foul odor. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We would love to have another chance to provide you with a better experience the next time you're in town.Sincerely,RecordoRed Roof Management Rediresponse Specialist

2/10 แย่มาก

Karen

เดินทางกับคู่รัก
ชื่นชอบ: พนักงานและบริการ
ไม่ชื่นชอบ: ความสะอาด, สภาพของที่พักและสิ่งอำนวยความสะดวก
We came early, only had 1 room available, offered me to check it out, it smelt of smoke they sprayed. The smell got worse and when sitting on bed there were little bugs around When we arrived someone had had his car stolen We packed up and left. Front desk people were lovely ...hotel not so much especially for the price.
เข้าพัก 1 คืน, มีนาคม 2024
การตอบกลับจาก Red Roof Management วันที่ 11 มี.ค. 2024
Thank you, Karen, for writing to us about your recent stay at our hotel RED ROOF PLUS+ WEST PALM BEACH. I am happy you were pleased with our lovely staff. However, we are utterly disappointed to learn that you encountered the insects you reported and the distasteful situations you described during your recent visit. Please accept our humblest apologies as this is nowhere near the standard we strive to uphold. Red Roof works with a Pest Control company who regularly treats the property for pests as is standard in the industry. Rest assured that we take this very seriously and I'll bring these matters to management's attention for further review and to work with the specialists to ensure everything is as it should be. We at Red Roof truly value your feedback and we ask that you give us another opportunity to make a better impression on your next visit to one of our Red Roof locations. Sincerely,SamanthaRed Roof ManagementRediResponse Specialist

10/10 ดีเลิศ

Paul

เดินทางเพื่อธุรกิจ
ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
West Palm Beach's, Red Roof Inn was the perfect location, amenities ( swimming pool ), clean and a short walk over to the delicious, Cracker Barrell. Reviews being read, raised some doubts. The management , Mr. Edgar Belmonte and staff extends their desire to make a stay very comfortable. The accomdations are comfortable and pleasant. The pool is perfect for a good workout and a blast of sun. Easy access to a highway, the best health care at St.Mary's Medical Center, beach ⛱️ ( 15-20 mins.), good food and fun. Thank you !
เข้าพัก 7 คืน, มีนาคม 2024
การตอบกลับจาก Red Roof Management วันที่ 9 มี.ค. 2024
Hi Paul,I would like to personally thank you for sharing your feedback following your experience at the Red Roof Inn PLUS+ West Palm Beach with us. It was so rewarding to see that we earned your 5/5 score. You even shared some heartwarming highlights of your stay, such as our staff extending their desire to provide comfortable stays and our location being perfect for your needs. Red Roof strives to provide guests with a great experience, so seeing our efforts coming to fruition were especially pleasing to us.Thank you again for your review. It would be our pleasure to host you under our roof again so that we can provide you with more great stays.Best regards,XaoRed Roof ManagementRediResponse Specialist

4/10 แย่

Bruce

เดินทางกับคู่รัก
Room was small and not well maintained.
เข้าพัก 4 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Red Roof Management วันที่ 9 มี.ค. 2024
Thanks for sharing your feedback with us, Bruce. The team at our Red Roof Inn PLUS+ West Palm Beach was saddened to see that we failed to provide you with a satisfactory stay. You stated that the room was small and poorly maintained. As such, your feedback may be taken into account as Red Roof aims to continuously improve.I appreciate that you brought this to our attention. We would love to improve the impression left with you on your next stay, should you require lodging in the future.Best wishes,XaoRed Roof ManagementRediResponse Specialist

10/10 ดีเลิศ

Jennifer, Shelburne

ชื่นชอบ: ความสะอาด, พนักงานและบริการ
เข้าพัก 1 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Tianna RediResponse Specialist วันที่ 5 มี.ค. 2024
Hello Jennifer,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ West Palm Beach and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where Red Roof can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

4/10 แย่

Tamika

ชื่นชอบ: พนักงานและบริการ
ไม่ชื่นชอบ: ความสะอาด
There was roaches inside the hotel room.
เข้าพัก 2 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Nishaye RediResponse Specialist วันที่ 1 มี.ค. 2024
Hello Tamika, Thank you for taking the time to tell us details about your experience at the Red Roof Inn PLUS+ West Palm Beach. I was saddened to read that your stay fell short of your expectations due to the insects you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. Comments like your aren't taken lightly, so they will be reviewed by the team in an effort to address the issues with the relevant departments.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,NishayeRed Roof Management RediResponse Specialist

10/10 ดีเลิศ

Jeanette

ชื่นชอบ: ความสะอาด, สภาพของที่พักและสิ่งอำนวยความสะดวก
เข้าพัก 2 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Nishaye RediResponse Specialist วันที่ 2 มี.ค. 2024
Hello Jeanette, The staff at the Red Roof Inn PLUS+ West Palm Beach and I would like to thank you for taking a moment to complete our survey from your recent stay. We are extremely happy to see that you had a wonderful experience, which resulted in your 5/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

6/10 พอใช้

deborah

เดินทางกับครอบครัว
ชื่นชอบ: ความสะอาด, พนักงานและบริการ
It is a tiered property but clean.
เข้าพัก 1 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Tianna RediResponse Specialist วันที่ 25 ก.พ. 2024
Dear Deborah, We appreciate your review following your recent experience at the Red Roof Inn PLUS+ West Palm Beach strive to provide our guests with all the comforts of home, so it's great to read that you were pleased with the cleanliness of the room, prompting your 3/5 score. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.Sincerely,Red Roof Management

2/10 แย่มาก

tanaurean

เดินทางกับคู่รัก
ไม่ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก
Non smoking room smelled like smoke. Hair was in the bed
การตอบกลับจาก Linton Rediresponse Specialist วันที่ 19 ก.พ. 2024
Dear Tanaurean,Thank you for telling us about your recent visit to RED ROOF PLUS+ WEST PALM BEACH. I was disappointed to read that the uncleanliness of your bed and the smell of smoke in your room were the downsides of your stay. We continually work to improve our hotel, so I really appreciate you providing us with your feedback.I do hope that you will return to our hotel, or any of our other Red Roof brand locations in the future. Regards,Red Roof Management

2/10 แย่มาก

Ferhana

เข้าพัก 1 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Kerry-Lee RediResponse Specialist วันที่ 22 มี.ค. 2024
Hello Ferhana, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ WEST PALM BEACH and I are saddened by your low score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Kerry-Lee Red Roof Management RediResponse Specialist

6/10 พอใช้

DAVID

ไม่ชื่นชอบ: ความสะอาด, สิ่งอำนวยความสะดวก
A bit in the dingy side. Clean room. Property in general needs to be updated. For $125/night it did the job.
เข้าพัก 2 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Sharma RediResponse Specialist วันที่ 19 ก.พ. 2024
Thank you for taking a moment to leave a review, David. The staff and I at the RED ROOF PLUS+ WEST PALM BEACH appreciate your 3/5 score. I am happy to hear your room was clean and our hotel met your needs. However, you indicated that the upkeep of our hotel dampened your experience. Your satisfaction is important to Red Roof, so I am sorry to hear this was not the impression we left you with.Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. I do hope that you will return to our hotel, or any of our other Red Roof brand locations in the future.Sincerely,Red Roof Management

8/10 ดี

Sidney

Nice property good atmosphere
เข้าพัก 5 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Sharma RediResponse Specialist วันที่ 18 ก.พ. 2024
Thank you for taking the time to write about experience at the RED ROOF PLUS+ WEST PALM BEACH. Sidney, it is so rewarding to read that you had a great encounter with us and we truly appreciate your kind remarks about our nice hotel and good atmosphere. Your feedback will provide encouragement to all our staff as we strive to continuously improve the quality of our services and provide our guest with all the comforts of home. We appreciate your business, Sidney, and can't wait to see you back at Red Roof soon, where we can continue to offer you a nice stay at an affordable price! Sincerely, Red Roof Management

10/10 ดีเลิศ

Randy

เดินทางเป็นกลุ่ม
ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
Everything was great
เข้าพัก 1 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Nishaye RediResponse Specialist วันที่ 17 ก.พ. 2024
Dear Randy, Thank you for taking the time to share your feedback regarding your recent stay at our hotel Red Roof Inn PLUS+ West Palm Beach. We are happy to hear that you enjoyed all aspects of your stay. I can't begin to express how much it means to our Red Roof management and staff to hear from guests like you who had a great experience. We're glad you had a great time with us, and we look forward to serving you again.Very truly yours,NishayeRed Roof ManagementRediResponse Specialist

4/10 แย่

Shannon

ไม่ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก
Hotel did not seem well taken cared for
เข้าพัก 3 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Adraine Rediresponse Specialist วันที่ 16 ก.พ. 2024
Dear Shannon, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF PLUS+ WEST PALM BEACH. We are disappointed to read that you mentioned that the hotel was not well taken care of. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,AdraineRed Roof ManagementRediresponse Specialist

10/10 ดีเลิศ

Henry

ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก
Very pleasant staff and they helped with every need that I had .
เข้าพัก 2 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Adraine Rediresponse Specialist วันที่ 16 ก.พ. 2024
Dear Henry, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF PLUS+ WEST PALM BEACH. I am happy to read that you found the staff to be very pleasant and that they helped you with everything you need. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,AdraineRed Roof ManagementRediresponse Specialist

2/10 แย่มาก

Jordan

เดินทางกับคู่รัก
ชื่นชอบ: พนักงานและบริการ
ไม่ชื่นชอบ: ความสะอาด, สภาพของที่พักและสิ่งอำนวยความสะดวก
Disgrace of an establishment. Tremendous staff making the best out of horrible conditions to work in. Should not be available on Expedia.
เข้าพัก 2 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Adraine Rediresponse Specialist วันที่ 15 ก.พ. 2024
Dear Jordan, Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ WEST PALM BEACH. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the establishment and the staff. Your feedback is important to Red Roof, and we’ll take your comments into consideration to make changes to improve our customer experience.Thank you again for sharing your review and we wish you the very best in your future travels. Sincerely,AdraineRed Roof Management Rediresponse Specialist

2/10 แย่มาก

cameron

เดินทางกับสัตว์เลี้ยง, เดินทางกับครอบครัว
ไม่ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
Check in (fri)- beds were clearly not changed from previous stay. Pillows are flat and hard. Witneased a fight in the parking lot. Phone doesn't work, lights over bed barely work. Water pressure in shower is non-existant. TV stops working when blow dryer or microwave are running. Day 1- (sat) booked this hotel because of the pool- it was filled with debris though- so no swimming was done for entire 5 day trip. Police on site- late at night- unknown as to why. Day 2- (sun) asked for more towels and was asked to bring mine down, I did that, then was told there were no towels to give. Eventually got towels but not until nearly 9pm Day 3- (mon) police and fire dept on scene- unknown why Day 4- (tue) brought my used towels down around 7:30am, asked for more towels, was told its against regulations to give out towels before 9am. Police and fire dept on scene- unknown why. Got a phone call at 2pm that I would have to take my dog out of the hotel- as he was barking and disturbing people- which was untrue. We decided to leave anyway, as I was leaving the manager said he had been barking the previous day too- at 8am- which is untrue as we didnt leave til nearly 11a. He proceeded to mock me and call me a liar. Stating he "checked" to make sure it was my dog. Unsure how he "checked", but it didn't feel right. We have been there for 4 days up to this point and of all the people I had seen he was never one of them.
เข้าพัก 5 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Adraine Rediresponse Specialist วันที่ 15 ก.พ. 2024
Dear Cameron,We are sorry to hear your recent experience at the RED ROOF PLUS+ WEST PALM BEACH did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concerns regarding the phone that didn't work, debris in the pool and the other issues you mentioned. We at Red Roof appreciate your business and truly value your feedback.Sincerely,AdraineRed Roof ManagementRediresponse Specialist

4/10 แย่

Motaz, allentown

ไม่ชื่นชอบ: ความสะอาด, สภาพของที่พักและสิ่งอำนวยความสะดวก
There is always ways to improving
เข้าพัก 3 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Gabrielle RediResponse Specialist วันที่ 14 ก.พ. 2024
Dear Motaz,Thank you for your review following your stay at Red Roof Inn PLUS+ West Palm Beach. It was regretful to have discovered that you weren’t thoroughly impressed with us during your recent stay. You indicated that there are always ways to improve.Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. It would be our pleasure to provide better accommodations at any of our brand locations in the future. With thanks, Red Roof Management

2/10 แย่มาก

Krystal

เดินทางเพื่อธุรกิจ
ไม่ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
Disgusting. The first night I got there I saw a roach crawl out from the tv. I asked to change my room they told me no.The room smells like mold. Please don’t waste your time staying here !
เข้าพัก 3 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Kamaria RediResponse Specialist วันที่ 11 ก.พ. 2024
Dear Krystal,I appreciate you sharing your feedback following your stay at the RED ROOF PLUS+ WEST PALM BEACH. I was saddened to read that your stay fell short of your expectations due to the insects you reported, the odor you described and the other issues highlighted which hindered your stay. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,Red Roof Management

10/10 ดีเลิศ

gipsy

ชื่นชอบ: พนักงานและบริการ
Worth for the money
เข้าพัก 2 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Kamaria RediResponse Specialist วันที่ 11 ก.พ. 2024
Dear Gipsy,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ WEST PALM BEACH. We sincerely appreciate your comments and are happy to hear you had a great experience with us, prompting your 5/5 score. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Red Roof Management

2/10 แย่มาก

Dago

ไม่ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก
I like the proactiveness of the reception when I complained about bugs on my room,they change me to another one but that one was so disgusting smelling cigarettes smoke,finally it was just a little bit better,a lesser of a cigarette smell but still smell
เข้าพัก 4 คืน, มกราคม 2024
การตอบกลับจาก Chirell RediResponse Specialist วันที่ 4 ก.พ. 2024
Dear Dago,I appreciate you sharing your feedback following your stay at the Red Roof Inn PLUS+ West Palm Beach. I'm thrilled to read that you liked the proactiveness of our staff. I was saddened to read that your stay fell short of your expectations due to the odor of the room and the insects you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,ChirellRediResponse Specialist

4/10 แย่

Widnie

ไม่ชื่นชอบ: ความสะอาด, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
Ceiling in room was dirty. Kind of looked like mold. Sink slowed slowly, hallway smell like dirty water. it was loud. I kept hearing banging sounds throughout the night
เข้าพัก 2 คืน, มกราคม 2024

8/10 ดี

Cassandra

ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
AC needs to be fixed to much noise
เข้าพัก 1 คืน, มกราคม 2024
การตอบกลับจาก Xao RediResponse Specialist วันที่ 30 ม.ค. 2024
Thank you for taking the time to tell us about your experience at the Red Roof Inn PLUS+ West Palm Beach, Cassandra. I am sorry that your experience did not meet your expectations. You stated that the A/C was noisy, which hindered your stay. As such, your comments may be taken into account.Thanks to your feedback, Red Roof can work towards making the necessary changes. It would be our pleasure to provide you with better stays going forward.Very truly yours,Red Roof Management

8/10 ดี

jean

Stay was good better than WoodSpring suites on Ochechobee Blvd
เข้าพัก 1 คืน, มกราคม 2024
การตอบกลับจาก Carla RediResponse Specialist วันที่ 30 ม.ค. 2024
Dear Jean, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ West Palm Beach. We are glad to see that you enjoyed your stay, prompting your 4/5 score. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.We hope to continue to provide great experiences for you. Thanks again and we hope you’ll visit us again on your next trip!Sincerely, CarlaRed Roof ManagementRediResponse Specialist

8/10 ดี

Timothy

เข้าพัก 1 คืน, มกราคม 2024
การตอบกลับจาก Kerry-Lee RediResponse Specialist วันที่ 22 มี.ค. 2024
Dear Timothy, We at the RED ROOF PLUS+ WEST PALM BEACH are thrilled to have earned your almost perfect scoring of 4/5 in regard to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring. We hope to see you again soon. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

2/10 แย่มาก

Mahandra, Brampton

ไม่ชื่นชอบ: ความสะอาด, สภาพของที่พักและสิ่งอำนวยความสะดวก
Red lots of improvements
เข้าพัก 1 คืน, มกราคม 2024
การตอบกลับจาก Dannielle Rediresponse Specialist วันที่ 29 ม.ค. 2024
Dear Mahandra,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ WEST PALM BEACH. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with upkeep of the property. We apologize for any inconvenience this caused. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience.Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future.Sincerely,Red Roof Management

6/10 พอใช้

Craig

ชื่นชอบ: พนักงานและบริการ
I had maid service the first night and none after. I was gone early and back late and I never did complain.
เข้าพัก 4 คืน, มกราคม 2024
การตอบกลับจาก Dannielle Rediresponse Specialist วันที่ 29 ม.ค. 2024
Dear Craig,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF PLUS+ WEST PALM BEACH. We are sorry about the limited maid service that was offered while you lodged with us. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Sincerely,Red Roof Management

10/10 ดีเลิศ

Mitiel

ชื่นชอบ: ความสะอาด, สภาพของที่พักและสิ่งอำนวยความสะดวก, ความสะดวกสบายของห้องพัก
ไม่ชื่นชอบ: พนักงานและบริการ
เข้าพัก 1 คืน, มกราคม 2024
การตอบกลับจาก Adraine Rediresponse Specialist วันที่ 25 ม.ค. 2024
Hello Mitiel,Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ WEST PALM BEACH and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof ManagementRediresponse Specialist

6/10 พอใช้

David

เดินทางกับครอบครัว
ไม่ชื่นชอบ: ความสะอาด, สภาพของที่พักและสิ่งอำนวยความสะดวก, ความสะดวกสบายของห้องพัก
เข้าพัก 1 คืน, มกราคม 2024
การตอบกลับจาก Olivia RediResponse Specialist วันที่ 23 ม.ค. 2024
Hello David, The staff at the Red Roof Inn PLUS+ West Palm Beach and I appreciate your 3/5 score following your stay. In the future, please consider adding more comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist