"Room was not ready on time due to large convention occuring at hotel the same day, so the reception offered to hold luggage and granted lounge access while we waited. However, no one was in the lounge (employee) when we arrived and there wasn't any direction on potential restroom available or other perks available in the lounge. While it was great that reception came up to lounge to hand out keycards once room was ready (only about 30 min wait) it was slightly disheartening to find out that...
"Room was not ready on time due to large convention occuring at hotel the same day, so the reception offered to hold luggage and granted lounge access while we waited. However, no one was in the lounge (employee) when we arrived and there wasn't any direction on potential restroom available or other perks available in the lounge. While it was great that reception came up to lounge to hand out keycards once room was ready (only about 30 min wait) it was slightly disheartening to find out that...
Nathan