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"Stayed here for one night on our way to Melbourne via the Great Ocean Road. Our room was immaculately clean and comfortable and the staff were very friendly and helpful. We had breakfast there and there was a good choice of food. I would definitely recommend Raj's Breakfast, a bit different and very tasty!"

"One bedroom apartment was great We were very close to Warrnambool Central The room was very clean and spacious I recommend anyone to stay at quest Warrnambool"

"I have been traveling for 7 weeks and have stayed in 14+ hotels in N.Z. and OZ. None of them have made a greater effort to make me comfortable than City Heart, admittedly a modest, affordable 16 room place in Warrnambool. The bed was super comfortable, when you turned on the hot water, you got hot water and —— wait for it —— the T.P. was actually soft, almost plush!"

"Bedding and decor was lovely. Nice hot rain shower."

"Clean room and spacious"

"Very clean and spacious, good bed and TV and good location"

"The room was nice n the location was great ."

"Nice clean room in a good location"

"The most disappointing stay I have ever had. Arrived after 4 hour drive to be told the indoor heated poor was down this week for maintenance…no email, nothing on website. When i explained that was why we came as we had visited and loved it 10 years ago, was advised if I wanted I could use the local swimming pool. I couldn’t then book into hot springs instead as advised by the desk because it was adults only in the evening. Tried to make the kids happy with the indoor pool, it was freezing!"

"Thoroughly enjoyed our stay. Not too much of a hassle but it was cold and the heater wasn’t too good, took the chill out of the lounge room area slightly but didn’t do anything to warm the 2 bedrooms. They provided enough bedding to compensate though! Will be staying again and recommend to others!"

"Location was fantastic. Room was clean and staff were very friendly"

"Previously stayed and enjoyed the hotel for what it is. Staff are great, guests have been good but this time the room smelt terrible.. unfortunately it smelt as if people had thrown up on the carpet.. possibly just the room we were in. Wasn’t like this last time.. will be looking elsewhere next trip."

"Room was ok but seemed over priced for what we got."

"Very clean, great amenities"

"Extremely friendly staff. "

"Whilst there wasn't a lot by way of food options at the venue, there were plenty of options in the immediate area. "

"Good location on the main highway"

"Fantastic, has heaps of extra touches, roomy and quality!!! close to the beach also! "

"It was lovely accommodation. Very clean and comfortable and in an excellent location. There were only a few small reasons I didn't give a 5 star rating. We were staying for 3 nights; it would have been nice to have a bath mat...or even an extra towel. And considering we were required to take out the rubbish (which is totally fine), an extra bin bag or 2 would have been appreciated together with a dish cloth to clean the kitchen with. Other than that, it was a great place to stay."

"Was impressed on the size and updated kitchen, living area. Only let down was the old bathroom. Also apparently won't let guests smoke outside, need to exit the whole park!"