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"I had an issue with the late night room service during my stay which was handled appropriately by the manager of room service. This was an excellent experience all around and would highly recommend this hotel which has an excellent view of the Tower Bridge and located in a prime area to get to all the attractions London has to offer. The breakfast buffet which was included in our stay is second to none and has everything you would want from a buffet to get you started on a busy day ahead."

"Whole experience from start to finish was exceptional. Lots of trinkets and things to looks at, extremely clean and take pride in cleanliness. Highly recommend, stayed with my 4 year old girl in a duplex for two nights and the whole time we were very well looked after. Extensive selection for breakfast, fresh orange, very clean (emphasis on how clean this hotel is) and staff are all very welcoming. Would definitely stay again, worth every penny. Thank you"

"New property so things are in good condition. Toilet didn’t flush very well throughout the stay. There was a strange odour in the room but not so bad that it was uninhabitable. The staff had no idea there was a sofa bed. They initially had no idea what to do as we had booked a room for three (1 adult and 2 children) but they told me there were no rooms at the hotel with a sofa bed. Eventually a third member of staff confirmed there were sofa beds but that the other staff hadn’t been told...

"The receptionist name "Aylin" very very kind and helpful. She is a first impression for the first day of my UK trips. The room is very clean , good bathtub , big ben view in my room so good (Room type : Suite with bigben view). If you need anyhelp or anything i phone called and all of the staff help a lot. I recommend you to stay here. Hope to meet them again!"

"Rooms were very well cleaned except for some staining on the bedding, but maybe more of a housekeeping issue than cleaners? All staff were very helpful and one man in the lobby was extremely helpful although I unfortunately never got his name."

"An excellent base to explore London. A nearly new hotel with great, helpful staff. It was very clean. The only surprise was that it wasn't air conditioned, which would have made sleeping easier, given how hot it was when I stayed."

"Very good i like the pool"

"Staff was very helpful!"

"Our room was too dark! Literally right next to another building. Disappointed"

"Excelente ubicación, la habitación perfecta, cómoda y moderna. Gran opción"