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"The manager was berating staff in front of customers and was rude"

"This is my second or third time at this hotel. It’s always clean and staff is always so nice."

"TV in the room did not work, door to the room did not open with the card and had to get three replacements."

"Good place to stay for the money and they have great breakfast!"

"Friendly staff very helpful"

"Great quiet spot downtown. Great pool, great location and beautiful hotel."

"En general todo muy bien! La piscina está falta de mantenimiento y las instalaciones tambn están un poco falta de mantenimiento"

"The staff very helpful. When we got to the room the remote was missing I contacted the front desk and they responded immediately and fixed the problem. But I had to unplug the tv every time I turned it on to get the TV guide. The bed was ok but kind of had a springy fell to it."

"Clean but pool was under construction and I wasn't allowed to get my money back to change hotels because I went through Expedia. Only reason I picked this hotel was because of the pictures of the pool and my kids couldn't use it."

"Excellent hotel. Best in Abilene, and we looked at several options while in town. Clean hotel, clean rooms, easy parking, helpful staff. Everything in Abilene is overpriced right now due to multiple AI data center build outs. However this hotel came closest to validating the sky high Abilene room rates. Would highly recommend."

"Hotel had alot of workers from out of town. Breakfast was ok.. didn’t use the facilities, which i wish i did.. walking into the room a sensed a smell of urine.. i told the maintenance man and he did something to mask the smell.. bed was very comfortable.. be careful bottled water in lobby is $5.00 per bottle.. holy smokes.. crazy.. all in all hotel was fine."

"Son una estafa reserve mi hotel ya estaba pago y cuando llegue me exigieron la tarjeta de crédito con la cual pagué y como no la tenía tuve que perder el dinero y reserva otro hotel hasta ahora no me dan respuesta sobre la devolución"

"Great customer service very friendly made us feel at home..front desk ladies and lady setting breakfast were fantastic...."

"On Sunday, July 26, 2026, at approximately 12:35 a.m., I was staying in Room 113 at the Best Western when both the room and bathroom toilets overflowed, causing water to spread throughout the room. I immediately went to the front desk to report the issue. The front desk attendant, Staff, appeared unsure of how to handle the situation. My husband asked if the hotel had a plunger, and Sky provided him with a plunger and three towels, expecting us to clean up the mess ourselves. We were guests at...

"Quite and clean"