The property looks nice but unfortunately there was building work happening on the property and next door to the property. Had we known we would not have booked this.
We booked a cabin with the intention of having a peaceful and relaxing time. We were given a cabin immediately next to the building work, which runs from sunrise to sunset, so basically 6.30am until 6pm. The property is also close to a bar playing loud music through the evening.
Hotel staff were indifferent when we raised the problem of noise and despite there being empty cabins further away we were not offered the choice of moving. The cabins are also near to the swimming pool, which is also for all hotel guests so obviously it was not for the chalet’s guests.
The room was clean although basic but the bathroom had a noticeable smell of urine.
We were not able to check in as expected so had a wait of 1.5 hours, going over the checking time - we suspect this was more to encourage guests to have lunch. We were not offered water despite the heat; this is in contrast to every other hotel we have stayed at in Bali. The food was average and far better food can be found close by at a better price.
Breakfast was also disappointing with low quality cold drinks and limited food, which was also not particularly good. Again we would recommend not booking with breakfast and enjoying a far better breakfast a couple of minutes away in Ubud.