Does Era Hotel & SPA Tulum have a pool?

Yes, this property has an outdoor pool.

Is Era Hotel & SPA Tulum pet-friendly?

No, pets are not allowed at this property.

How much is parking at Era Hotel & SPA Tulum?

Self-parking is free at this property.

What time is check-in at Era Hotel & SPA Tulum?

Check-in start time: 3:00 PM; check-in end time: 10:30 PM. Late check-in is available during limited hours.

What time is check-out at Era Hotel & SPA Tulum?

Checkout is at 11:00 AM. Late checkout is available for a fee (subject to availability).

Where is Era Hotel & SPA Tulum located?

Located in La Veleta, this spa hotel is within 6 mi (10 km) of Tulum Mayan Ruins, Tulum National Park and Gran Cenote. Las Palmas Public Beach and Playa Paraiso are also within 6 mi (10 km).

Era Hotel & SPA Tulum Reviews, Deals & Photos 2025

8/10 Good

patrik

12 Jan 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Teresa at the reception was absolutely perfect and accommodating; she definitely adds value to the entire hotel. It's a pleasure to have staff like her.

Stayed 1 night in Jan 2025

6/10 Okay

Steven

20 Feb 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We had a fun stay. Hotel staff excellent. The hotel itself is okay, but nothing special. The setup of the room is a little odd, with the shower beside the bed, seperate from the toilet. Convenient for local bars and restaurants.

Stayed 2 nights in Feb 2024

10/10 Excellent

Yan-Yan

12 Jul 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The staff is very helpful with answering all our questions and they have great customer service. I feel very safe in this property by having a staff open the main door to come in the hotel. The pool area is very clean and quiet. It's a great location near eateries and shopping.

Stayed 2 nights in Jul 2022

8/10 Good

Luis Eduardo

10 Mar 2025

Liked: Cleanliness, staff & service, property conditions & facilities

It'a good choice if you aren't to picky

Stayed 1 night in Mar 2025

8/10 Good

David

11 Feb 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Property was great and the staff were extremely responsive and helpful. The room is as advertised. The area is great to have access to restaurants and bars but not be in the main tourist area of Tulum on the Main Street. A lot of construction is happening everywhere so this could change quickly. Hotel let us spend the whole day by the pool while we waited for our evening flight which was nice. Breakfast was simple but good and included. Hotel is extremely secure and felt safe. Only minor issue, shower is in the room with only 3 sides stopping water from coming out so the floor gets a bit wet. Otherwise would recommend as a hotel option.

Stayed 7 nights in Feb 2023

10/10 Excellent

Olga

12 Mar 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Me encantó

Stayed 2 nights in Mar 2025

10/10 Excellent

Liliana Aguilar

7 Mar 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

It's a great location near several shops and restaurants. The room was super nice, with an open hot tub.

Stayed 1 night in Mar 2025

4/10 Poor

Claudia

7 Apr 2024

Liked: Cleanliness, staff & service, property conditions & facilities

The water came out mostly cold in the shower and the drain was closed so the water went down slowly. Was only there for one night place was clean the lady that was at the reception at night was friendly.

Stayed 1 night in Apr 2024

10/10 Excellent

Nicole

22 Nov 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Es war sehr schön. Personal sehr freundlich.

10/10 Excellent

Tasha L

28 Sep 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I can honestly say I enjoyed my stay at Era Hotel. The hosts were a beautiful couple who welcomed me warmly. They were so willing to help me find dining options, car service and even offered to make me breakfast for my birthday. I absolutely loved my stay! Highly recommend 10 out of 10! Thank you guys for helping my first solo trip a memorable one. And the traditional Mexican Breakfast was delicious!!!

Stayed 4 nights in Sep 2023

10/10 Excellent

Manuel

21 Sep 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Muy bonito lugar. Excelente amenidades y un personal muy amable.

Stayed 1 night in Sep 2023

10/10 Excellent

Evalerie

25 Jun 2023

Liked: Cleanliness, staff & service, property conditions & facilities

Amabilidad

Stayed 2 nights in Jun 2023

10/10 Excellent

Hernando

7 Jun 2023

Liked: Cleanliness, staff & service, property conditions & facilities

Gente amable y servicio excelente

Stayed 1 night in Jun 2023

6/10 Okay

Verified traveller

29 May 2023

Liked: Staff & service

Disliked: Cleanliness, room comfort

cómodo, bonito pero con mejoras por hacer

La estancia y recepción, así como la atención fue sensacional, sin embargo hay varias mejoras que deberían hacer para mejorar el confort, desafortunadamente en la esquina de la misma cuadra, estan en obra y se percibe el ruido de la construcción. En las instalaciones del hotel en las habitaciones hay una lámparas con unas cubiertas de tejido que están sucias de meses, la regadera no tiene puerta lo que hace que el agua se salpique por todos lados, el ventilador no está perfectamente fijado al techo lo que hace que genere un ruido molesto para dormir, parece que falta en general cuidado con detalles para el mantenimiento de las habitaciones

Stayed 2 nights in May 2023

6/10 Okay

Santa

2 Apr 2023

Liked: Staff & service

Disliked: Amenities

Location very close to main avenue, walking distance. Bikes available to guest. Staff very courteous, friendly and helpful. In the room.. No TV, No phone. Hotel is 2 level, no elevator. Restaurant is currently closed, continental breakfast is available, but later in the morning. It is a very safe and secure facility. Front door locked and monitored 24 hrs. Iron must be requested at front office. Very small fridge in the room. The pool is very well maintained, clean and relaxing atmosphere. We were in and out, therefore it was ok for having a place to sleep. The neighborhood is a bit shabby but safe to walk around, small businesses around corner worth exploring. Pharmacy on corner to get some essentials but opens later in the morning. and taco truck on corner as well. Lots of construction going on in the area. No noise, however power was affected 1 day of our stay. This is not meant to be a negative review, more so realistic information. Staff is highly accommodating and nice. Loved the home feeling, were treated like family not guest. I will consider returning, if minor adjustments. I need a TV to keep up with the world, or just for weather update. Thank you Era team

Stayed 4 nights in Mar 2023

10/10 Excellent

patrick

12 Mar 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Cet hôtel est un véritable havre de paix. Beaucoup de bienveillance de la part d’Anola la responsable de l’hôtel et de son équipe. Nous recommandons virement cet établissement Patrick et Nathalie

Stayed 6 nights in Mar 2023

10/10 Excellent

Donald

10 Feb 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The property was beautiful. The rooms are clean, large and have that beautiful tulum style. The staff were helpful and friendly. They provide you with bikes to get around tulum. Highly recommended. Would stay there again!

Stayed 8 nights in Feb 2023

10/10 Excellent

Shawna

20 Dec 2022

Liked: Cleanliness, staff & service, property conditions & facilities

Staying at Era Hotel... is like staying at your favourite Aunt's home! We were warmly welcomed curb-side with open arms (literally) and a beautiful smile by a vibrant woman named "Anola". Her energy and passion radiated as soon as we laid eyes on her. Our room was great! It was clean and well maintained. We loved the lush garden and pool. Mario the gentleman who works overnight, was very helpful. The breakfast which was included with our stay... was WOW! Super fresh, delicious, fast and instagram worthy! lol The location of the hotel is perfect. It's quiet; yet walkable with several cafe's, shops and restaurants tucked away just around the corner. Taxi's in Tulum are beyond expensive ($30 USD for 4.5km) So we rented an ATV to get around. It was the best idea and perfect to explore the area and enjoy the beach. Our airport driver Antonio was great and professional. He went above and beyond to assure that we were well taken care of and were collected and returned to the airport with ample time. *PRO TIP: As the shuttle service is outsourced. Remember to make sure you have USD cash on you to pay the airport shuttle driver! To avoid any unnecessary stress. I will be recommending Era Tulum to all of my friends and family. We will certainly be back again soon! Thank you again for taking such great care of us

8/10 Good

Fanny

13 Dec 2022

Liked: Cleanliness, staff & service, room comfort

The hotel is in quite near to the highway and it's situated a bit outside of the sentrum. It's a nice, little, hotel with a beautiful surroundings of green palms and trees with a small pool in between. We had good breakfast in a small caffe just beside the hotel. We stay only one night (supposed to stay 2). The reason we checked out earlier is that we couldn't stand the smell of the mould in the rooms. The rooms was clean, spacious and well decorated, but the smell was extremely strong. In my room (we had 2) the water from the shower Strats running when I opened the water at the sink. We also left earlier be cause we wanted to come closer to the beach as soon as possible. (the hotel is approximately 9-11 km away from the beach. Anyway, it is not so much to do in the sentrum unless you are willing to go several km looking at the shops.

Stayed 2 nights in Nov 2022

10/10 Excellent

Alexia

13 Dec 2022

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel con habitación confortable, diseño muy funcional y ducha excelente, hemos descansado y disfrutado de nuestra estancia, pues está en un barrio tranquilo , a 30 min a pie del pueblo y a 10-15 min de las playas en coche. Alrededor hay varios restaurantes y bares, es un barrio en construcción con muchos negocios de reciente apertura

Stayed 3 nights in Dec 2022

10/10 Excellent

Patricia

1 Dec 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Beautiful and simple architecture very spacious, airy and open. Lovely pool in courtyard area. Very courteous, helpful and welcoming young man at reception area. Great restaurant nearby.

Stayed 1 night in Nov 2022

8/10 Good

Kerry

18 Nov 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Era Hotel is private and quiet. The staff are very nice, property is clean. We asked for an additional pillow twice and told that they didn't have any. Also, to arrange transportation to/from the airport you have to communicate with the hotel prior and pay additional. We were to have VIP benefits but did not receive whatever those were supposed to be. Very pretty hotel and the breakfast restaurant was great

Stayed 6 nights in Nov 2022

10/10 Excellent

Stephani

7 Jun 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

A gem in Tulum!!! I am so glad we found this small, quaint, beautiful hotel for a first time trip to Tulum. We loved the location because it was not at the beach, nor in the middle of the town. It was off a side road which was perfect for us! The staff was not only impeccable, but Anola almost treated us like family (she convinced us that 2PM was not the time of day to go walking since it was so hot :)). Gabriel, Wilber, Erick and Mario...all staff members made sure we were comfortable and had everything we needed! The rooms are minimalistic but perfect with a boho vibe and nice private balcony. The onsite spa is beyond amazing as was the onsite restaurant that provided breakfast with your stay (large portions) and lunch and dinner for purchase. We arrived late afternoon the first day and Gabriel made us fabulous drinks and dinner (he suggested the shrimp tacos and I am glad he did!!). The front desk is available 24/7 to help with taxis, recommendations, wine glasses, etc. We simply could not have asked for more!!

Stayed 5 nights in Apr 2022

10/10 Excellent

Syed

23 May 2022

Liked: Staff & service, amenities, property conditions & facilities

Everyone who worked here was so nice and treated us like family I would recommend this hotel if u are visiting tulum they are near 7av which have nice restaurants and bars also not too far from the beach. Good people god bless.

Stayed 2 nights in May 2022

10/10 Excellent

Mary Joselyne

20 May 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Staff was great, just like in the pictures and breakfast was amazing. It’s a bit far from the center but we’re New Yorkers and we walked a lot but taxis are reasonably priced to the center, beach and la zona hotelera.

Stayed 6 nights in May 2022

Era Hotel & SPA Tulum

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