โรงแรมใกล้เดอะไลท์แฟกทอรี, Charlotte

"What a beautiful place to stay! Just magical. Staff were engaged and thoughtful."

"Clean, very good location. "

"Very disappointed in the check-in process. I am handicapped and can not do stairs. As I arrived I was handed my key card and told to go up this long winding staircase to th second floor. I promptly said I can not do stairs and she informed me they are not that bad. I asked about an elevator and was promptly told the only elevator on property serviced the Residence. I asked about a ground floor room and was told they were all sold out. Later, I find out both statements were not accurate. I...

"Staff was Great"

"My suite was delayed by 1.5 hours and not ready. Property emailed me prior to ask if I needed anything. I asked for a comforter... didn't get, and took 3 calls TO GET one 2 hours later. Room furnishing were bland, sparse, dated, and the worst was, the AC did not work in the suite, and we BOUGHT A FAN FROM DOOR DASH so we could sleep. And this is a Suite at The Ritz Carlton???? Awful."

"Clean, old hotel in the heart of “uptown” Charlotte. Friendly staff, but we never had to ask them for anything other than a cup of ice from the bar- because there is no ice maker or ice buckets in the hotel. Bathroom sink had significant cracks in the bowl and small maintenance items were left unfixed. The hotel itself was quiet. Never heard other guests. But the location is terrible. Several bars are nearby and the noise from music, people, and revving motorcycles and loud cars did not...

"I couldn’t have asked for a better stay! My daughter and friend went to a concert next door at the Spectrum center so my husband and I had a lot of time at the hotel. The staff was 💯 fantastic!"

"Will stay there again absolutely love this place!"

"The front desk staff, room layout, exercise room, and general cleanliness were very good. The food service was terrible. I experienced them being "out of" four things that I wanted to order over two days. The pantry was ill-stocked for snacks and beverages. I did report this to the assistant manager at check out time and he was to talk to the food & beverage manager."

"Very well located property in downtown Charlotte, especially if you’re going to the Spectrum Center for a concert. Internet was not so good, however."

"I had a great stay and would definitely recommend this hotel. The room was clean and comfortable, the gym was very useful and had everything I needed for a good workout, and the breakfast was outstanding with plenty of delicious options. The staff were friendly and made the experience even better. I would 100% come back and stay here again!"

"I did care for the breakfast had nothing but pork for meat and only had one type of eggs And the first Room we got it had mildew smell and the beds were not clean But the manager Mr Tyler he was very helpful in getting us a new room and we did get a discount you get what you pay for the beds was very uncomfortable my stay was a restless night due to the mattress The staff was nice"

"The elevators were not wrong but one so it took forever to get up and down, especially with multiple conferences happening. Most staff were very pleasant and helpful. The pool was very cold but the setting was nice. Some mold in the bathroom."