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Reviews of International Hotel Telford

3.5 out of 5
International Hotel Telford
St Quentin Gate, Telford, England

Reviews

8.8

Excellent

Rating 10 - Excellent. 405 out of 771 reviews" "
Rating 8 - Good. 259 out of 771 reviews" "
Rating 6 - Okay. 60 out of 771 reviews" "
Rating 4 - Poor. 36 out of 771 reviews" "
Rating 2 - Terrible. 11 out of 771 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

lucy

Liked: Staff & service, amenities, property conditions & facilities
Staff are nice .. rooms clean breakfast was lovely also nice added extra plus cheap to stay here
Stayed 1 night in May 2024

8/10 Good

Ian, Wokingham

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was easily accessible and friendly staff. Breakfast was good, not sure why there couldn't be eggs? We have 2 dogs and they were accepted, however we had to leave the bar area in the evening despite only a handful of people being in there, because they served breakfast in there. This wasn't communicated at check-in when we paid £20 per dog. The toilet paper was small and the tap spout was too near the side of the sink. The EV charger would only charge at 3.5 kwh and was expensive for that rate. It is outsourced so the staff won't have anything to do with it.
Stayed 1 night in May 2024

10/10 Excellent

Gerald, Glen Cove

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It qas great
Stayed 6 nights in Apr 2024

10/10 Excellent

Pauline

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brilliant stay room so comfortable and breakfast excellent will definitely be returning 5 star plus
Stayed 1 night in Apr 2024

6/10 Okay

Largime

Liked: Staff & service
For $60 a night it was good My room was freezing, heater didn't work Parking was horrible they blocked off half parking lot for renovations but did nothing whole time it was blocked 5 days Breakfast was okay only liked the coffee machine No fridge or safe in room Hated the shower - moldy Friendly staff
Stayed 4 nights in Apr 2024
Response from Lis Frost on 15 Apr 2024
Dear LargimeThank you for taking time to share feedback after your recent stay. I'm sorry you were inconvenienced by areas of the car park being blocked off. We did keep sufficient space open for our guests but I appreciate this may have been at the far side and not so convenient or close to the hotel. There were some delays out of our control, such as the terrible weather! We were unable to tarmac or paint lines when it was torrential rain unfortunately, but in order to keep space available for the maintenance team, we had to keep those areas still blocked off. I'm pleased to say that these works are now finished and the car park looks amazing!I hope you will still choose to stay with us on a future occasion.Kind regardsLis FrostGroup Hotels Guest Relations Manager

10/10 Excellent

Baljeet

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyable stay. Hotel and room are clean. Continental breakfast which included bread, pastries, bacon, baked beans, range of cereals, spreads etc. Tea and coffee in room. Staff were very friendly. Our bathroom sink was blocked when we arrived, we mentioned this to staff on our way out, by the time we came back ( a few hours later) staff told us it had all been fixed…. Which it had. Only thing which could be improved but not a deal breaker, the TV in the room could do with being a bit larger. Walking distance to shopping. Would definitely stay here again. Thank you.
Stayed 1 night in Apr 2024
Response from Lis Frost on 15 Apr 2024
Dear BaljeetThank you so much for your feedback which is greatly appreciated. We look forward to seeing you again soon.Kind regardsLis FrostGroup Hotels Guest Relations Manager

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Three of the Five Blue Badge parking spaces at the hotel have been removed in favour of Charging Units for Electric vehicles. Ample space at rear of small car park to relocate Blue Badge Parking. This was not done. As a Disabled person I would have to stop using International Hotel on my visits to Telford And I would not recommend this hotel for Disabled people
Stayed 3 nights in Apr 2024
Response from Lis on 23 Apr 2024
Dear AlanThank you for this feedback and I'm so sorry you had difficulty parking initially. I know that you did find an accessible bay to park in for your stay and if ever this is not the case in future, the reception team are always happy to assist you. Kind regards Lis Frost Group Hotels Guest Relations Manager

8/10 Good

Judith

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Generally a good visit. Comfortable bed and a quiet atmosphere. Lamp in our room did not work . There was a footprint on our duvet cover and we we
Stayed 1 night in Mar 2024
Response from Lis Frost on 30 Mar 2024
Dear JudithThank you for your feedback and I'm glad that overall it was a good visit. I do apologise about the marked bed linen, I trust that the team on duty changed this over for you and fixed the lamp.I hope to see you again soon.Kind regardsLis FrostGroup Hotels Guest Relations Manager

6/10 Okay

Andrea, Corwen

Business traveller
Disliked: Cleanliness, amenities
Tired and no restaurant. My pillows were beyond their use by date.
Stayed 2 nights in Mar 2024

8/10 Good

Vinay

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very easy access to the International centre and very good service from the friendly staff
Stayed 1 night in Mar 2024

6/10 Okay

Daniel

Travelled with group
Liked: Cleanliness, staff & service
Breakfast was stocking. Only bacon and beans been served
Stayed 1 night in Mar 2024
Response from Lis Frost on 30 Mar 2024
Dear DanielThank you for your feedback, I'm a little confused over the comments about breakfast. We offer a continental breakfast included within the room rate, which means we provide cereals, fresh cut fruit, yoghurts, cold meats and cheeses, pastries and bread for toasting, unlimited tea, coffee and fruit juices, along with the two hot items you mention. Our hotel doesn't advertise providing a full English breakfast so I'm sorry for the disappointment this caused.Kind regardsLis FrostGroup Hotels Guest Relations Manager

8/10 Good

Lucie

Stayed 2 nights in Mar 2024

10/10 Excellent

John

Location perfect. Less than 5 mins to shopping centre with at least 10 restaurants. Good free parking.
Stayed 2 nights in Mar 2024

10/10 Excellent

Jordan

Stayed 1 night in Mar 2024

10/10 Excellent

Jackie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulously easy operating instructions for tv and heating in room
Stayed 1 night in Feb 2024

8/10 Good

Eleanor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

William

Liked: Cleanliness, staff & service, room comfort
Exploring around Telford
We wanted to explore around Ironbridge and Telford seemed the ideal location for a base. The endless array of roundabouts were well sign-posted and the International Hotel was a great place to stay - ideal for walking to the shopping centre or travelling around by car.
Stayed 3 nights in Feb 2024

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good price
Nice rooms lovely and clean but a bit dated. Receptionist was welcoming and very helpful. Breakfast was good with plenty of everything. Paid £68 for 1 night as we had booked a few weeks in advance. When checking prices in day of travel rooms had gone up to £185 per night. We had booked a table in the olive tree which is located in their sister hotel next door . Very disappointed with the choice of meals and quality as it’s a restaurant would not eat there again.
Stayed 1 night in Feb 2024

10/10 Excellent

Philip

Business traveller, Travelled with partner
Liked: Cleanliness, property conditions & facilities
Working at international centre , only next door
Stayed 1 night in Feb 2024

8/10 Good

Lynn

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely staff, clean and convenient
Great position for access to the show. Lovely staff on reception on our arrival. The only thing that let this hotel down is the lack of a restaurant, we tried to book into the Holiday Inn as mentioned for food but it was always fully booked. Breakfast was also full each day with no seating left so we sat in the lounge area to eat ours as did others. I think eventually it will miss out on bookings as we would use the Holiday Inn next time just for ease of getting an evening meal.
Stayed 2 nights in Feb 2024

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Mark

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

8/10 Good

Hilary

Business traveller
Liked: Cleanliness, staff & service
Ok hotel but had its problems so wouldn’t stay again
Stayed 1 night in Feb 2024

4/10 Poor

Adrian

Stayed 1 night in Feb 2024

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Jaimie

Stayed 1 night in Feb 2024

8/10 Good

Grace and Brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were extremely helpful
Stayed 1 night in Jan 2024
Response from Lis Frost on 10 Feb 2024
Dear Grace and BrianThank you very much for your kind feedback, we appreciate it.Kind regardsLis FrostGroup Hotels Guest Relations Manager

10/10 Excellent

Sharon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Reception Team on 30 Jan 2024
Thankyou for your review, We are glad you enjoyed your stay!

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2024
Response from Reception Team on 30 Jan 2024
Thankyou for your review, We are glad you enjoyed your stay!

8/10 Good

Phil

Stayed 1 night in Jan 2024
Response from Reception Team on 30 Jan 2024
Thankyou for your review, we are glad you enjoyed your stay!

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was clean and the staff were all friendly and helpful
Stayed 1 night in Dec 2023
Response from Reception Team on 30 Jan 2024
Thankyou for your review, we are glad you enjoyed your stay!

4/10 Poor

Stella

Stayed 1 night in Dec 2023

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really good value
Lovely hotel comfortable and good value
Stayed 1 night in Dec 2023
Response from Reception Team on 30 Jan 2024
Thankyou for your review, we are glad you enjoyed your stay!

4/10 Poor

Mr

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room & facilities were excellent. Sleeping experience less so. Noisy generator (all night long) & the room was illuminated by a very bright external security light even with thick curtains (room 470). Also woken by staff talking & laughing outside the hotel at 2am!
Stayed 1 night in Dec 2023
Response from Lis Frost on 3 Feb 2024
Dear MrThank you for your feedback, I'm so sorry you had a disturbed night's sleep. I have passed this on to the night team in case they were outside at that time. I apologise on their behalf.Kind regardsLis FrostGroup Hotels Guest Relations Manager

8/10 Good

Ken

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Need bar staff
The stay was good the only criticism was waiting for a member of staff to Finnish booking people in before serving at the bar,a permanent bar person would have been better.
Stayed 1 night in Dec 2023
Response from Lis Frost on 3 Feb 2024
Dear KenThank you for your feedback and I'm pleased that overall your stay was good.I do apologise that you had to wait for bar service. Most of the time, there is no waiting times for reception or bar, but occasionally there can be a clash of needs, for which I'm truly sorry.Kind regardsLis FrostGroup Hotels Guest Relations Manager

6/10 Okay

Paul

Travelled with family
Liked: Room comfort
Polite staff, hotel improvements needed
The reception staff very polite and welcoming, the rooms are good sizes. The edging all round the carpet looks dark and dirty, and the finish to the bath room wasnt great, cracked mirror and alot of mastic used i stead of it being clean and tidy finish. The continental breakfast i was looking forward to, it was bacon amd beans. They had the rest of the usual breakfast stuff there like cereal and croissants and juices. But the hot breakfast part was alittle bit shy of expectance.
Stayed 1 night in Nov 2023

4/10 Poor

Karen

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointing
Dark gloomy room, expensive, no restaurant
Stayed 2 nights in Nov 2023

10/10 Excellent

Lupia

Stayed 1 night in Nov 2023
Response from Reception Team on 30 Jan 2024
Thankyou for your review, we are glad you enjoyed your stay!

10/10 Excellent

Jake

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Reception Team on 30 Jan 2024
Thankyou for your review, we are glad you enjoyed your stay!

8/10 Good

Nicola

Business traveller
Liked: Cleanliness, staff & service
No evening dining facilities other than at Holiday Inn next door. No public transport links visible but not far in a taxi from the station. Room was clean and breakfast was ample and included egg, bacon and beans alongside cold items despite them saying it was continental. Bar was very quiet in the evening.
Stayed 1 night in Nov 2023
Response from Reception Team on 22 Nov 2023
Thank you for your review, We are glad you enjoyed your stay.

8/10 Good

Robert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Reception Team on 22 Nov 2023
Thank you for your review, We are glad you enjoyed your stay.

10/10 Excellent

laura

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Reception Team on 21 Nov 2023
Thankyou for your review. We are glad you had a good stay.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Well situated for the International Centre. Clean, spacious rooms.
Stayed 3 nights in Nov 2023
Response from Reception Team on 21 Nov 2023
Thankyou for your review. We are glad you had a good stay.

10/10 Excellent

Tina

Stayed 1 night in Nov 2023
Response from Reception Team on 21 Nov 2023
Thankyou for your review. We are glad you had a good stay.

8/10 Good

laura

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Reception Team on 21 Nov 2023
Thankyou for your review. We are glad you had a good stay.

8/10 Good

Daniel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Reception Team on 21 Nov 2023
Thankyou for your review. We are glad you had a good stay.

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick visit
Overnight stay only but will definitely be back, warm welcoming staff , nothing too much trouble, breakfast is continental but bacon and beans too. If you want draft beers then pop next door to the holiday inn.
Stayed 1 night in Nov 2023
Response from Reception Team on 21 Nov 2023
Thankyou for your review. We are glad you enjoyed your stay.

8/10 Good

Salar

Friendly staff
Stayed 2 nights in Nov 2023
Response from Reception Team on 21 Nov 2023
Thankyou for your review. We are glad you had a good stay.

8/10 Good

Anthony

Business traveller
Liked: Cleanliness, staff & service
Stayed 2 nights in Nov 2023
Response from Lis Frost on 12 Nov 2023
Thankyou for your review, We are glad you enjoyed your stay

10/10 Excellent

Joshua

Stayed 1 night in Nov 2023
Response from Lis Frost on 11 Nov 2023
Thank you for awarding us top marks Joshua, we appreciate it.Kind regardsLis FrostGroup Hotels Guest Relations Manager