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"I love staying here when I have a flight the following day. It's very high end and comfortable and quiet and super-convenient for Terminal 5 departures. .The toiletries are Balmain. The only thing I'd comment on is the fact that there are no electric outlets by the bed, so you can't have your phone charging near your bed. Otherwise, this is perfect for a quick overnight stay."

"Everything was easy, good food, reasonably priced and quiet location. Clean rooms, hotel nice vibe, relaxing stay and decent bathroom"

"Great service from staff"

"Amazing 1 night stay on a work trip. Fantastic room and the food was great….wish I could have stayed a little longer"

"Stayed here a few times / room in pavilion v small but v clean. Pavilion a v nice experience / reception and welcome and exit all great. The issue is the bar and restaurant staff who are quite off hand and inefficient- multiple missed orders for many people, no greeting, surly attitude which is a real shame and as I sat working the female worker was openly rude to her colleague about other guests and other staff members - we walked in on our last evening and the female bartender did everything...