"I am extremely disappointed with my experience at the Omni Shoreham and, even more so, with how the hotel handled my concerns afterward.
From the moment I entered my room, it was clear that cleanliness was not a priority. The room felt dirty and had an unpleasant smell that never went away during my stay. For a hotel that markets itself as an upscale property, the condition of the accommodations was unacceptable. It left me questioning whether basic housekeeping standards were being met.
After my stay, I took the time to contact the hotel directly and provide detailed feedback. I received nothing more than a generic response apologizing for my experience. I was told that someone would follow up with me to resolve the matter, but that follow-up never happened. No attempt was made to make things right, address my concerns in a meaningful way, or demonstrate that guest satisfaction actually matters.
I have been an Omni Select Guest member and have enjoyed previous stays with the brand, which makes this experience even more disappointing. I had another Omni stay already booked, but after seeing how little regard was given to my concerns, I canceled that trip.
What upset me most wasn’t just the dirty, foul-smelling room—it was the complete lack of accountability afterward. Mistakes happen. Hotels have off days. But how a company responds says everything about how much it values its guests. In this case, Omni Shoreham made promises to “resolve” the issue and simply never follow"
What's it like to stay at an apartment in Sterling?
You can choose from 7 apartments in Sterling for your holiday. The array of shops and top-notch restaurants are some of the places to enjoy during your visit.
Why consider apartments instead of traditional hotels?
An apartment is often more spacious than a traditional hotel room and includes a kitchen for convenient home-cooked meals. Apartments are ideal for families who want the conveniences of home, and also for solo travellers who want to stay in at night and plan out their next day.
What's the top apartment for my stay in Sterling?
Listed below are some of the favourite apartments in the area to choose from: Global Luxury Suites at Reston: Located in Reston , 6.2 mi/9.9 km away. Includes a washer/dryer, free WiFi and a dining area . On-site parking and a terrace are on site . Global Luxury Suites at Town Center: Located 5.1 mi/8.1 km away in Reston . A washer/dryer and a dining area are included . On-site parking and a seasonal outdoor pool are on site .
How many apartments should I expect to find in Sterling?
Expedia has 7 apartments to book in Sterling.
What will the weather be like when I travel to Sterling?
Although weather is just one factor, it can really affect your travel plans, especially if you're planning an extended stay in Sterling. The hottest months are usually July and August, with an average temperature of 23°C, while the coldest months are January and February, with an average of 4°C. Average annual precipitation for Sterling is 1280 mm.
What are the must-see places to visit in Sterling?
Travellers come to Sterling for its restaurants and shops. Algonkian Regional Park and Panther Family Fun Center are a couple of the family-friendly sights, whereas cultural attractions include Waddell Art Gallery. Dulles Sportsplex and Dulles Golf Center & Sports Park are other places to visit while you're in town.
What's the best way to get to and around Sterling?
Knowing a bit about the transportation options can save you time when you get to your destination. Fly into Washington Dulles International Airport (IAD), which is located 3.8 mi (6.2 km) from the heart of the city. Otherwise, you can search for flights to Gaithersburg, MD (GAI-Montgomery County Airpark), which is 18.1 mi (29.2 km) away. Metro stations nearby include Loudoun Gateway Metro Station and Washington Dulles International Airport Metrorail Station.