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"Paid full price for a different room. It looks nothing like the advertised pictures. When we complained, a staff member named Fahim was incredibly rude, dismissive, and non-apologetic. He refused to help, claimed they just have "different suites," and aggressively told us to take it up with Expedia. Shocking customer service. Avoid. Moreover it impacted my children's travel plan as they choose the suite and found it to be only a room.l, which they call suite."

"Our room was gorgeous! Wonderfully high ceiling and the bed was enormous and so comfortable. A nespresso machine, tea bags and fresh milk were provided. The staff were all so friendly especially the breakfast lady, she was particularly warm and kind. Also the location is perfect, close to the lovely bars of Montpellier and the shops. This was our first visit to this hotel but it definitely won’t be our last."

"Hotel was in a good, quiet location. Beds were very comfortable and staff very helpful and friendly. Would highly recommend."

"Staff were extremely helpful, professional and friendly"

"Great location, however we do like a lounge and bar area to relax in after a long walk around the Spar Town. I should have read the description of the facilities, my fault."

"Clean room and polite staff. The spa was sup"

"Everything we hoped for and more. If the parking was more straightforward it would be 100% . But Everything worked ."

"Room was very clean and tidy with a comfortable bed. Excellent meals and friendly helpful staff, Nice views over the golf course though not being a golf player I can't comment on the quality of the course, but it looked well maintained with the help of robotic lawn mowers. Swimming pool was pleasant to use and at good temperature. All in all we very much enjoyed our stay at this Hotel."

"Fabulous location. Brilliant room and facilities. Great value."

"Lovely place to stay, just a few mins walk from the centre of cheltenham. The couple that run it are very welcoming and the guest house immaculate. I would highly recommend. Thank you - Anne x"

"Very characterful… good breakfast"

"Lovely hotel, nice rooms and friendly."

"Friendly staff Parking Location"

"Friendly helpful staff, good facilities including gym and pool, convenient location. EV chargers working intermittently."