Staff with smile all times service 😀 was made easy. Reception counter need to improve services faster to enter room easier and early. Everywhere crowed in star hotel can see 👀
The place is what you expect from a vacation resort. Did not disappoint. Location great, different walk paths for evening strolls, taxi is cheap to get you too tourist stuff or shopping. There’s a cable car network right outside the hotel.
Breakfast buffet has so much food, you’d think you were in Las Vegas buffet inside a casino.
great location beside the beach, but the seaview is not really nice (you just see a lot of ships and cargos and the port is so close...) and the facilities are really too old, the bathroom door is worn out and the bathroom ventilation is way too weak...
Erg schoon, personeel is heel erg beleeft, alles is perfect, alleen de zon (zelfs met bewolkt weer) is heel sterk, advies voor die net aankomen, goed insmeren of zwemmen later op de avond, als de zon is ondergegaan
Great sea front property. Large pool w adult only area was great. Chairs, umbrelllas and towels provided. Great pool bar w chair service. Excellent buffet breakfast and room service. Bubble bar was our go to spot for a drink. Always friendly service. Shangri-la is a great brand!
Every year I come to Singapore I always question moving out from the city to the island for a few days ……. But once there I am reminded why I and my best friend (who meet from opposite sides of the globe) love to come to Sentosa . The staff were great but a particular shout out to Maha who was incredibly helpful when our check in was delayed and checked in with us repeatedly during our stay . Shangri La is in a beautiful secluded spot and the pool and beach are unsurpassed in Singapore . Thank you Shangri La .
The resort itself is beautiful....they have a fun team which run activities during the day so plenty to do, but the hotel only accepts cards as payments, there should be an option for both cash and cards.....cleaning of the rooms doesnt start till after 10am so if you want your room cleaned earlier be sure to book......
The facilities are awesome and they are superbly kid friendly. The truly good above and beyond with their kid friendly approach.
Notwithstanding that, the staff really took care of us. We have a special needs kid and the staff rallied around us to make our stay amazing. We will definitely return.
A special call out to the following staff that went the extra mile.
Theenair
Kumar
Rebecca
Alina
Micah the front desk girl was amazing she was Very friendly n professional. Zahar lifeguard was very helpful n friendly. All the staff were very professional. Beyond excellent service. Will definitely return
Well set-up property for a few days of relaxation. Note there aren't many quality dining options outside of the resort and it can cost a bit in taxis to get off Sentosa, but the restaurants around the resort were good quality and the resort is well set up for kids which was our main reason for staying there and breaking up the trip between Australia and Europe.
Overall great family hotel even though its old. Good breakfast spread, check out at 12pm, room service requests attended promptly and more. Music from the nearby clubs/bars play until 12am and can be a bit loud if you are a light sleeper.